Business
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Digital Engagement : Internet Marketing That Captures Customers And Builds
$24.00In an age of overwhelming Internet competition and rampant takeovers, marketers face the very real challenge of understanding how to engage customers online. Leland Harden and Bob Heyman, online marketing pioneers and authors of the popular book Net Results, team up again to teach marketers how to use search engine optimization, affiliate marketing, and all of the Web 2.0 tools they need to compete in the digital marketplace. Filled with up-to-date information on the best venues for online marketing, as well as explanations of social networking, virtual worlds, widgets, wikis, and emerging media, Digital Engagement shows marketers how to: stop burning money on web advertising campaigns that don’t deliver * tweak websites to improve conversions and traffic flow * master proven strategies for consumer-generated media to generate buzz and improve brand recognition Featuring case studies from companies like Toyota and Tommy Hilfiger as well as lists of key vendors for online marketing software, this is the only book that offers a truly comprehensive guide to all of the new online marketing tools.
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Life At Work
$16.99People of faith need to be comfortable and intentional in two worlds-the world of the kingdom and the world of the commercial-blending and balancing their roles in each. Authors John C. Maxwell, Stephen Graves, and Thomas Addington identify the basic tools followers of Jesus should always have in their work toolbox: Calling, Serving, Character, and Skill.
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Everything Youve Heard Is Wrong
$18.99“This is a book about a way of doing business that works,” says author Campolo. “It is a refutation of those cynics who claim the values and principles laid down in the Bible mitigate against success in the dog-eat-dog world of commerce and industry.” An ethical, biblical approach to business for a more satisfying and fulfilling career.
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Leadership Game : Winning Principles From Eight National Champions
$15.99Whether you are coaching football, running a business, leading a charitable organization, or organizing a ministry team, the first step to success is in building a winning team. Author Tom Mullins, a winning college football coach himself, sought input from eight national champion football coaches for their approaches in building balanced and cohesive teams. Their responses are the Key Principles shared in The Leadership Game.Coaches Osborne, McCartney, Stallings, Fulmer, Stoops, Bowden, Coker, and Spurrier share insights, anecdotes, and real-life experiences here. Having won 11 of the last 13 national championships collectively, these coaches have what it takes to equip any leader to strategically build a successful team.
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Real World Time Management 2nd Edition
$14.99Most of us dream about having a few extra hours in our day for taking care of business, relaxing, or engaging in the activities we most enjoy. But how can we make the most of our time when it seems as though there aren’t enough hours in the day? This instructive guide to time management is full of tips, techniques, and commonsense advice that will make anyone more productive. In this newly updated edition of Real-World Time Management, Michael Dobson includes invaluable tips on setting priorities, tricks for staying on track, keeping a closed-door policy, avoiding interrupters, and techniques for reducing stress through time management. Readers will also learn how to handle distractions, stop procrastinating, delegate tasks, deal with meetings, and manage time effectively while traveling. Instructive and helpful, Real-World Time Management will help all readers organize their time-no matter how hectic their lives may seem.
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Business Beginnings : Principles And Practice
$18.73Product Description
Have you dreamed of owning your own business? Do you desire to use the skills you’ve learned for your own future? Have you ever thought you could do the job better than your boss? If your answer is yes – than this book is for you. Business Beginnings prepares the interested entrepreneur for the realities of business ownership. Regardless of your level of expertise, all new and potential entrepreneurs will benefit from the wisdom and practical application found within these pages. More than 100 easy to understand pages, arranged in fourteen chapters: * Your Hearts’ Desire * Office Files * What’s This Going to Cost? * Reporting * Is It Worth It? * Scheduling * Get It Started Right * Sowing and Reaping * Buying an Existing Business * Operating in Integrity * I Pledge Allegiance * Operating in Order * Employees: Finding the Right Mix * Speak the Word Cynthia Venkler is a business professional with over 20 years experience in business advisory services. She earned her Bachelor of Science in Accounting from Penn State University in 1988, and her Certified Public Accountant designation in 1991. She practiced as a CPA with the ninth largest CPA firm in the country prior to relocating to Panama City Beach, Florida in 1994 when she entreprenuered her own tax, accounting and advisory firm. Growing her client base to more than 600 individuals and small businesses, she established a new standard for client service in the industry. Mrs. Venkler’s industry experience includes: construction, banking, retail, restaurants, auto dealerships, auto repair, governmental, non-profit and service related. Her clients’ gross revenues have ranged from $25,000 to as much as $25 million annually. Mrs. Venkler and her husband oversee the Financial Ministries of High Praise Worship Center under the leadership of Pastors Robert and Stacey Gay.Add to cartin stock within 3-5 days of online purchase
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Jacks Notebook : A Business Novel About Creative Problem Solving
$18.99Problems! Jack Huber has his share. But when he is introduced to the creative problem solving process from an unexpected source, life soon changes . . . drastically. Jack Huber dreams of being a professional photographer and starting his own business. He has a few ideas but doesn’t know how to process them to make his dream a reality. That is until an unlikely mentor stumbles upon Jack’s path and shares a whole new way of thinking through problems. In Jack’s Notebook, Gregg Fraley, an innovation consultant to Fortune 500 companies, illustrates a well-kept secret of corporate America: the Creative Problem Solving process. “If you are struggling to move ahead in your career, if you’re an executive with a thorny corporate challenge, someone trying to solve a messy community issue, a family trying to sort through an emotional conflict, or an entrepreneur looking for ways to make the most of limited resources-this book is for you. If you have a ‘mess’ on your hands, you have found a useful tool.” -from the Introduction
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360 Degree Leader Workbook (Workbook)
$19.99In his nearly thirty years of teaching leadership, John Maxwell has encountered this question again and again: How do I apply leadership principles if I’m not the boss? In The 360 Degree Leader Workbook, Maxwell addresses that very question and takes the discussion even further. You don’t have to be the main leader, asserts Maxwell, to make significant impact in your organization. Good leaders are not only capable of leading their followers but are also adept at leading their superiors and their peers. Debunking myths and shedding light on the challenges, John Maxwell offers specific principles for Leading Down, Leading Up, and Leading Across. 360-Degree Leaders can lead effectively, regardless of their position in an organization. By applying Maxwell’s principles, you will expand your influence and ultimately be a more valuable team member.
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Unleashing The Power Of Rubber Bands
$25.99An engaging and insightful look into the qualities, attributes, and practices that turn ordinary leaders into extraordinary ones. Nancy Ortberg’s unique twist on vision casting, managing tensions, nurturing healthy conflict, motivating those around you, and fostering creativity, passion, and trust is unlike anything you’ve ever read before! At times challenging, at times candid, but always inspiring, Unleashing the Power of Rubber Bands will bring out the best in even the most seasoned leaders.
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Project Management That Works
$22.99Project management is one of the fastest-growing occupations in the world. The Project Management Institute has seen membership growth of more than 1000% in the last 10 years. But while many of these managers know how to plan a successful project in theory, very few have the practical tools needed to navigate the politics of today’s corporate world. Project managers need more than just technical skills; they need the right communication skills to succeed. Filled with real-world examples, Project Management That Works gives readers the tools they need to: communicate with their team as well as stakeholders * get their teams to function well * run fewer and more productive meetings * turn around failing projects * utilize data properly to make emotional conversations unemotional * know when a project is really done The only book that addresses the real challenges project managers face today, this is an accessible and invaluable tool that will show every reader how to accomplish his mission-no matter the obstacles.
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Leading With Kindness
$19.99By now, many leaders have realized that when it comes to business, nice guys often finish first. Old-fashioned images of corporate callousness and greed have been replaced by a gentler, more human conception of great leadership. But how does one define “kindness” in the context of business? And what is the best way to “use” this deceptively complex notion as a guiding principle to lead an organization successfully into the future? Far from presenting a naive idea of kindness, this eye-opening book identifies the surprising attributes successful “kind” leaders share. Readers will learn how they can use kindness to: * motivate employees, committee members, and others * recognize unique talents while nurturing all employees * establish a supportive environment * spur continuous organizational growth * adapt to change * stimulate calculated “stretch” and risk-taking * prepare the next generation of leaders This realistic book shows leaders how they can use sincerity, honesty, and respect for the good of their organizations.
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Integridad – (Spanish)
$17.99Drawing on experiences from his work with Fortune 500 companies, nonprofits, and individual leaders, Dr. Henry Cloud, a clinical psychologist and nationally syndicated radio host, shows how our character can keep us from achieving all we want to (or could) be.
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Accounting Demystified
$18.99Accounting is truly the language of business. Success or failure is measured in dollars, but in order to make good decisions, you need to understand how finances drive business realities and become fluent in the essential elements of the accounting process. ACCOUNTING DEMYSTIFIED tells you all you need to know about the numbers that drive business. The book uses examples of typical business situations to demonstrate basic financial concepts, including: * The accounting process * Financial statements * Making entries * Accounts payable and accounts receivable * Cashflow statements * Fixed and intangible assets * Inventory * Liabilities * Adjusting and closing entries * Prepaid expenses *Preparing a bank reconciliation * Accounting information systems * Stockholders equity * Ratio analysis ACCOUNTING DEMYSTIFIED transforms a complex and potentially intimidating subject into something anyone can easily comprehend. This useful resource helps you understand the basics of accounting and gives you access to an essential part of any business equation. For new students of accounting, entry-level accounting professionals, and business professionals whose own work relates directly to the numbers on the ledger, a basic understanding of core accounting functions and documents is critical. Accounting Demystified provides a simple and straightforward description of universal elements of the accounting process, plus accessible tutorials in creating, interpreting, and using financial statements. Haber’s clear language will let readers: * understand accounting basics * find errors quickly * prepare accurate financial statements * analyze financial documents * determine the financial health of a business * prepare a financial prospectus for potential investors and lenders From the classroom to the back room to the board room, Accounting Demystified serves as a valuable primer on the basics of accounting and the purposes they serve.
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Going Lean : How The Best Companies Apply Lean Manufacturing Principles To
$24.99Going Lean sets aside the notion that efficient operations and powerful innovations are only possible when business is steady and demand is growing. Instead, companies must learn that sudden shifts or unpredictable conditions need not undermine their results. Led by a new breed of companies -Toyota, Wal-Mart, and Southwest Airlines-a powerful, yet unexpected mindset is reshaping the rules for business competitiveness. By using Lean Dynamics -based on the now-famous Toyota Production System-companies everywhere can thrive in virtually any environment. In Going Lean, readers will learn how to: * become broadly effective in creating and sustaining value * set a critical foundation for achieving sustained excellence * identify sources of lag and create robust value streams that thrive in today’s dynamic conditions * describe the underlying techniques to maintain steady and predictable flow * create a system based on “pull,” or external demand that consistently introduces new innovation even during severe downturns * strive for perfection * deliver industry-leading returns
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Age Curve : How To Profit From The Coming Demographic Storm
$22.99For years, marketers have held on to unwavering beliefs that have dictated how they market to their consumers. But the hard truth is that the changes we see in marketing and business are based on one undeniable factor-the size of the generations we are selling to. As each generation ages, what they buy and how much they buy will change. Each product and service has a “best customer” that sustains a business. As these customers grow up, the smartest marketers will stay ahead of them-and their money. In The Age Curve, marketing guru Kenneth Gronbach shows executives and entrepreneurs how to anticipate this wave of predictable demand and ride it to success. Gronbach reveals how our largest generations, the Baby Boomers and Generation Y, are redefining how we market and how businesses can anticipate their needs more effectively. Complete with entertaining examples of companies like Apple who have perfected their strategies for building a loyal customer base, as well as those who haven’t (Levi Strauss and Honda Motorcycle), this book will show readers: * how to determine their best customers * how successful companies are earning the loyalty of Generation Y and cultivating allegiance to their products for years to come * why Generation X is a much less valuable market than any of us have been led to believe * and much more Both shocking and compelling, The Age Curve will change the way companies look at their customers and how they market to them.
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Charting The Course
$15.99IVP Print And Demand Title
Why is it that the same economic forces that produce good things for us like penicillin and housing are just as effective at bringing us things like pornography and heroin? How can the same systems of production generate such a wide array of good and bad outcomes? Markets are morally neutral. But people are not. Markets recognize no moral difference between good and evil. Markets don’t inherently recognize any values other than those brought by men and women to the marketplace each and every day.
At the core of the market system is a concept of value that says things are worth what I, the individual, say they are worth. We can have a deep respect for the power of markets to efficiently and effectively produce goods and services that increase society’s standard of living. But should we uncritically embrace a system that has as its most foundational principle, a concept of value that is so intensely humanistic, egocentric and relativistic? There is a way forward. While it is true that markets have no values, they are wonderful mirrors for reflecting the values that people bring to the marketplace each and every day. If people bring the right values, then markets will produce the right outcomes. People from all walks of life have a shared vision for the economic world in which they want to live. We do know what is right. The task before us is to take what we know and apply these practical principles in daily economic life.
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EQ Interview : Finding Employees With High Emotional Intelligence
$18.99Smart hiring managers know that emotional Intelligence (EI) is a key indicator of success, but not always how to spot it. The EQ Interview will build your skills in assessing EI to ensure a good fit, with 250 behavior-based questions designed to uncover emotional strengths. You’ll learn to analyze responses to predict success—and even spot “EQ frauds” to avoid bad hires.
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Mastering The Management Buckets
$27.50In the most practical, humorous, and fast-moving chapters you’ve ever read on business and nonprofit leadership and management, this in-the-trenches management expert presents his 20 Management Buckets System for understanding and organizing your important mission. “When you don’t know what you don’t know,” says John Pearson, “the Law of Unintended Consequences will derail you every time.” Based on Pearson’s 48-hour Management Buckets Workshop Experience, Mastering the Management Buckets offers detailed implementation tools, including 99 practical takeaways that a leader could implement immediately, plus nine management breakthrough strategies. Learn how The People Bucket, The Donor Bucket, The Hoopla Bucket, The Customer Bucket, and others can make or break your organization. For managers and leaders to use on their own, in weekly staff meetings, mentoring young leaders and managers, and a host of other ways.
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Leadership Lessons Of Jesus (Revised)
$19.99This newly redesigned edition of The Leadership Lessons of Jesus is expanding to include more than seventy unique easy-length readings that explore and adapt the individual techniques that made Christ’s leadership so powerful. Going through the gospel of Mark, the authors highlight succinct examples of guidance methods that can influence your work, church, or family and change your life.
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AMA Guide To Management Development
$29.95Based on the set of managerial competencies specially developed by the American Management Association for a new core management curriculum, The AMA Guide to Management Development provides readers with a comprehensive understanding of how to continually develop managers throughout their entire organization. The book considers every factor important in management development, and features in-depth information on topics including: * The five major categories of competencies, including business knowledge and the ability to lead and manage change and innovation * The specific skills needed, including communication skills and people management skills * Alternative methods organizations may use to develop managers, including different types of training and evaluation of learning effectiveness Management development is a crucial task for every enterprise. This book gives readers the guidance they need to make sure that both current and future managers have the abilities their organizations need to prosper.
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Strategic Staffing 2nd Edition
$35.00Co-published with SHRM. Many organizations understand the benefits of a longer-term approach to staffing: reduced turnover and hiring costs, improved efficiency and morale, and ultimately greater profits. Unfortunately, traditional approaches to strategic staffing are often more effective on paper than in the workplace. Strategic Staffing: Second Edition shows how to identify staffing needs and opportunities through qualitative and quantitative measures, and presents several effective, nontraditional approaches to strategic staffing. Bechet includes factors as diverse as promotions, retirements, “decruiting” (the active management of staff out of an organization), termination, and even retention. Featuring full case studies and dozens of examples, the book is both enlightening and practical. And to help readers create their own staffing plans, the companion site has holds a trove of invaluable tools, including: * PowerPoint(TM) slide presentations * Customizable Excel(TM) spreadsheets * Assessment and evaluation forms * Calculations and analyses * Sample staffing plans, and much more. Integrating a strategic approach to staffing can result in reduced turnover and hiring costs, improved efficiency and morale, and ultimately greater profits. This book is a detailed, process-oriented guide that offers all the tools staffing professionals need.
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Accidental Entrepreneur : The 50 Things I Wish Someone Had Told Me About St
$18.99Like many business owners, Susan-Urquhart Brown never expected to end up as an entrepreneur. Launching her own business spoke to her passions, but she soon realized there was much more to being a successful owner than she ever expected. In The Accidental Entrepreneur, she takes all the mystery out of going solo. For those who are just beginning to consider starting a venture as well as those who want to take their organization to the next level, she offers advice on what works and what doesn’t. With hard-won wisdom and empathy, she shows readers: * the 8 questions everyone should ask up front * the top 10 traits of the successful entrepreneur * how to obtain a license and sellers permit * the best way to create a business plan * 10 simple ways to get referrals * the 6 secrets of marketing a business * smart tips for investing and finance * ways to avoid burnout * how to avoid the 7 biggest pitfalls in business Starting one’s own business should be exciting, not scary. This is the one book that will show readers how to create a successful and fulfilling venture they can be proud of.
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Managing Online Forums
$26.99Every day, millions of users log on to their favorite online forums and interact with others to get advice and discuss everything from the latest news and trends to their hobbies, professions, and whatever else strikes their fancy. Admin-istrators have to lead these communities, deal with difficult users, and choose moderators. Legal constraints, spammers, and technical issues can turn the excitement of running an online community into chaos. With the right guidance, however, running forums can be a pleasure. Patrick O’Keefe has spent years developing and managing online communities. Now, he shows readers how to make the right decisions about every aspect of their forums, including: * choosing a name and domain name * picking the right software * deciding on user options like avatars and private messaging * setting guidelines and dealing with violators * ensuring that posts stay on topic * settling online disputes among users * involving users and keeping the site interesting Managing Online Forums is the one book that shows site owners and administrators how to create a safe and entertaining community that users will return to again and again.
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Goal Setting 2nd Edition
$14.99Why is it that some people consistently seem to get more done than others? The answer is that they know how to set specific, achievable goals for themselves…and then follow through on them. This revised and updated edition of Goal Setting features worksheets, quizzes, and other practical tools, giving readers powerful techniques they can use to set a goal, make a plan, and acquire the resources and power necessary to achieve their objective. The book shows readers how to: act upon their objectives in a precise, targeted way * recognize obstacles and overcome them * become more assertive * change counterproductive behavior * establish priorities * make the most of their time Achieving goals takes hard work and discipline. This expanded edition of Goal Setting gives readers the tools and techniques to accomplish anything.
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How To Negotiate Anything With Anyone Anywhere Around The World 3rd Edition
$22.99The ups and downs of negotiating can be challenging enough at home. But when people put themselves in another country-where the customs and conventions are often radically different-they’ve got a recipe for awkwardness and confusion at best, disappointment and disaster at worst. This new, updated edition of this long-trusted guide provides readers with the savvy they need to negotiate with finesse and ease, no matter where they are. The book provides expert advice on business practices, transactions, and attitudes throughout the world. Now expanded to include 63 countries, the book has been updated to reflect changes in the international scene as well as up-to-the-minute topics like foreign outsourcing and multicultural work teams that increasingly characterize present-day work relationships. Organized in an easy-to-access, quick-reference format, this bestselling guide is a passport to worldwide negotiation skills-and greater business success.
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Secreto Del Exito – (Spanish)
$15.99Tienes lo que se necesita para triunfar? Donald J. Trump es un icono: la misma definicion del sueno americano. La estrella de The Apprentice y el promotor inmobiliario de algunos de los bienes inmuebles mas prestigiosos del mundo, el ha estado en lo mas bajo y ha logrado remontar vuelo hasta llegar a ser uno de los hombres mas ricos del mundo. Bill Zanker fundo The Learning Annex con solo $5,000 y lo transformo en una compania de $5 millones anuales. Esto fue antes de conocer a Donald Trump. Treinta meses despues, luego de que Zanker aprendiera el secreto del exito, The Learning Annex genera ahora mas de $100 millones al ano en ventas-y no para de crecer. Juntos son ejemplos en vida de como pensar en grande y saber cuando apoyar tus opiniones agresivamente-sin que te importen lo que tus criticos o adversarios pueden decir-puede ayudarte a llevar tus logros personales y profesionales al nivel maximo. !Ahora, por primera vez, podras aprender el secreto del exito de Trump! Aprenderas sobre: Tomar impulso: como obtenerlo y como reencontrarlo. La venganza: cuando y como conseguirla (y por que es tan dulce). “Te amo, pero firma aqui.”: por que los contratos en la vida profesional y personal son esenciales. Historias verdaderas sobre personas que han aplicado el secreto del exito a sus propias vidas. Estas estrategias han sido comprobadas y atestiguadas por aquellos que han aprendido el secreto del exito de Donald Trump y han encontrado el exito en sus propias vidas. Bill Zanker utilizo las estrategias de Donald para hacer crecer las ganancias de The Learning Annex veinte veces en menos de tres anos. Ambos han llegado a lo mas bajo y saben lo que se siente tener a todo el mundo en contra-!y ambos han vuelto a subir a alturas inimaginables de exito por pensar en grande y arrasar con todo! Es una actitud que facilmente podran aprender.
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New Human Capital Strategy
$24.99It is often said that the only true source of sustained competitive advantage is people. But what does that mean and how can this be measured and managed? How many organizations know whether their human capital outperforms their competitors’, or even whether it improves year-over-year? And what is the strategy for continually improving that performance? The New Human Capital Strategy is a roadmap for delivering measurable business results by systematically improving the performance of those in roles most important to customers and shareholders. Proposing a radical shift in the way organizations measure and manage their people, the book asserts that competitive advantage is a function of four areas of strength: * effective executive teams * leaders who deliver results * outperforming competitors in key positions * workforce performance Using examples, research, and metrics, this essential guide provides readers with a system for ensuring that their people are more valuable this year than the last.
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From Difficult To Disturbed
$19.95Nationally syndicated career columnist Joyce Lain Kennedy’s ten best career books for 2007 How does an already busy manager deal with people whose personalities are difficult or even seriously disturbed? The answer lies in using practical psychology to understand just what it is that makes them tick, whether it’s something as common as being introverted or extroverted . . . or something much more serious. From Difficult to Disturbed helps readers become better managers by providing insight into both big and small people-problems that can seriously disrupt the workplace if they’re not handled correctly. The book contains down-to-earth solutions for dealing with: Personality Types including avoidant, dependent, histrionic, narcissistic, or antisocial workers * Common People Problems such as unproductive, angry, uncooperative, or chronic problem employees * Mental Disorders such as depression, bipolar disorder, schizophrenia, anxiety and panic disorders, as well as alcohol and substance abuse Every workplace is filled with a wide range of personalities. This book gives managers the insight, understanding, and tools they need to get the best from those who present the toughest problems.
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Supply Chain Cost Management
$34.95For most supply chains, cost reduction is imperative to long-term survival. Yet identifying the costs that can be eliminated-and then doing so effectively-can prove impossible without the right method. This book introduces the same process the author has used to save companies like IBM, Kodak, and DuPont billions of dollars, simply by harnessing the knowledge of suppliers. Using real-life case studies and examples, the book takes readers step-by-step through the process, showing them how to move beyond negotiation and: * identify critical costs in the supply chain * measure secondary and tertiary costs * develop strategic options * reduce, change, or eliminate activities that produce costs * implement an action plan * verify the plan with cost monitors * continually improve and modify the process The book gives readers everything they need to implement this powerful system, and bring genuine and permanent savings to their company.
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Becoming An Extraordinary Manager
$18.99Nearly all managers dream of being inspiring leaders who elicit the most from their people. But while they may understand the skills needed to manage their teams, very few know how to put their knowledge into practice. Now, any manager can get exceptional results and make an important contribution to the organization. Becoming an Extraordinary Manager focuses not just on “understanding” principles of good management, but on taking action. Readers will learn the basic attitude and skills outstanding managers must know, including: * why it’s critical to be interested in, rather than interesting to, their people * the best ways to motivate their team * effective interviewing techniques * conducting a performance review * time management * introducing change * delegation * thinking and acting about their people positively (the self-fulfilling prophecy) * building a high-performance team * retaining top talent * handling performance problems * listening Lively in style and thorough in content, this is the book that gives every manager a complete guide to avoiding the ordinary and becoming the best.
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Rookie Manager : A Guide To Surviving Your First Year In Management
$17.99For all new managers who are stressed out over how they’re going to handle their new responsibilities, The Rookie Manager is the next best thing to a Swedish massage–the perfect stress-reducer. This indispensable guide prepares inexperienced managers for the realities of today’s fast-paced business environment, providing real-world information that helps readers relax comfortably into their new managerial positions. Topics covered include: * Understanding the manager’s role * Managing former peers * Choosing a management style * Daily planning * Leadership and coaching * Managing a team * Motivating people to do their best * Making tough decisions * Delegating work * Hiring and orienting new employees * Conducting performance appraisals * Disciplining and terminating employees * Building communication skills–both up and down the hierarchical ladder, and more.
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21 Most Powerful Minutes In A Leaders Day
$19.99While a few people appear to be born leaders, the ability to lead is actually a collection of skills, nearly all of which can be learned and sharpened. Based on his New York Times bestseller The 21 Irrefutable Laws of Leadership, author John C. Maxwell presents a daily plan to help you grow as a leader in your personal, professional, and spiritual life.
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Good Governance For Nonprofits
$29.99Many nonprofits are reluctant to develop a policies manual, believing that it takes far too much time, effort, and expertise. But the lack of responsible policies and governance can actually end up costing an organization much more in the long run — both in reputation and in resources. Good Governance for Nonprofits is a succint but thorough guide that will help organizations develop a board that is legally and ethically responsible and effective in advancing their needs. The authors offer a clear process for creating a policies manual to help boards apply proven standards of governance or “attributes of excellence.” Now even with limited resources, nonprofit leaders will learn how to: * eliminate redundant or outdated policies * add new policies more effectively * clearly guide the CEO and evaluate his or her performance * ensure compliance with relevant legislation and regulations * understand why certain policies should be included * adapt the authors’ templates to their specific needs.
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Getting To Innovation
$24.95As an acknowledged guru in the field of creativity and innovation, Arthur VanGundy has inspired businesses in a variety of industries to generate more original, cutting-edge ideas. Getting to Innovation is a detailed guide to achieving the critical first step in formulating creative and useful ideas-i.e., asking the right questions that define the challenges facing any organization. Readers will discover: * how to write positioning and rationale statements for each challenge * how to link together multiple objectives in priority frameworks * the top 10 techniques for generating creative ideas * tips for designing and running brainstorming retreats * advice on how to select the best ideas from the many that have been generated When it comes to true innovation, it’s not formulating the great ideas, but asking the right questions that will ultimately lead to results. Getting to Innovation offers the tools to help every company tap into its most inspired thinking.
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More Quick Team Building Activities For Busy Managers
$18.99Most managers, supervisors, and team leaders realize the importance of team-building. This book contains 50 all-new exercises that can be conducted in 15 minutes or less, and which require no special facilities, big expense, or previous training experience.
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Anatomy Of Persuasion
$18.99Some people seem to be able to talk anybody into anything! Do they simply possess a natural talent that the rest of us can never hope to imitate? This refreshing books says “No!” and provides readers with a unique, proven, step-by-step analytical thinking process that anyone can use to analyze, organize, and present information in a persuasive way. The Anatomy of Persuasion literally dissects each step in the persuasion process. Readers will turn their great ideas into tangible realities as they learn how to: * apply the two major principles of communication * perceive the needs of others * present the features and benefits of their idea * understand the subconscious decisions people often make * create a logical, error-free proposal (oral or written) that will win the day.
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Talent Is Never Enough Workbook (Workbook)
$17.99Leadership expert Dr. John C. Maxwell knows that people are never successful by talent alone, and in this workbook he outlines the thirteen crucial things you can do to maximize your natural talents and become a “Talent-plus” person.
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Tell Me How Im Doing
$15.99Just imagine being completely denied any feedback whatsoever — no guidance, no praise, and no constructive criticism for the things you do. If you received no input at all, how much initiative would you demonstrate? Would your productivity be high, or low? What would your morale be like as time went on? And if you experienced this kind of treatment in the workplace, how likely would you be to turn down a job offer to go somewhere else? The sad fact is that most of us take feedback for granted. But interpersonal feedback is a critical nutrient for everyone, whether at home, at work, or elsewhere — the psychological equivalent of food and water. Without strong, clear feedback to use as a reference point, people are incapable of functioning fully and productively. Yet as important as it is to let people know how they’re doing, most of us lack the skill to consistently deliver good, constructive feedback. Tell Me How I’m Doing illustrates the importance of feedback using a simple fable in which a beleaguered manager recognizes the enormous impact feedback can have in his organization-by experiencing firsthand what it feels like to go without it. The book then provides step-by-step guidance for how you can improve your own ability to relate to the people around you and become more effective in every sphere of your life. The book helps you take a personal inventory of your own feedback style, and introduces you to the four distinct types of feedback — supportive, corrective, abusive, and insignificant — and clarifies when to use the first two, and how to avoid the others. You’ll also learn about the ten essential dimensions of feedback, including how to: Use a Plan — Give your feedback some preparatory thought, and then deliver it with a clear solution in mind. Be Specific — Get your point across by citing particular examples of the behavior you’re discussing. Focus on Behaviors — Target the factors that can be seen or measured, rather than concentrating on personalities, attitudes, or labels. Determine Time and Place — Know when and where to give feedback for maximum effect. Give Balanced Feedback — Provide the right mix of supportive and corrective feedback. By understanding how to interact more constructively with your peers, you can create a positive, productive, and dynamic culture that serves everyone well. Tell Me How I’m Doing is an engaging story and an essential guidebook for understanding how to use feedback to communicate goals, improve per
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Golf And The Game Of Leadership
$22.99Assuming you’re not Tiger Woods or Annika Sorenstam, chances are your golf-playing (or watching) time is interrupted on a regular basis by the demands of your work. But the approach you use on the links translates surprisingly well to the office and the boardroom. Golf and the Game of Leadership shows how qualities like focus, consistency, confidence, and “playing by the rules” all apply to the way you perform in the professional realm. Don McHugh, whose management experience is matched only by his passion for golf, leads you through 18 “holes,” including: #1. You’ve Gotta Love the Game: be passionate about your leadership role #5. Visioning: from dreaming to achieving, lay out a future for yourself in the game of leadership #6. Posture, Grip, Alignment (PGA): the backbone of a solid game, excellence in fundamental skills is the key to sustaining success #11. Feedback: a golfer can tell a slice from a clean shot. Honest, timely feedback is the equivalent in business. #13. Responsibility: play your own ball and require that others do the same #18. It’s Up to You: leadership is an individual game. Don’t just talk a good game — play a good game At the “19th hole,” you’ll complete your “basic round chart” based on the key concept from each of the 18 holes, and score yourself for each. (And don’t forget to celebrate!) Whether you’re new to the game of leadership or already a “top hitter,” this book will help you hit straight and true — every round.
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How To Stay Cool Calm And Collected When The Pressures On
$17.99Pressures, problems, and conflicts are a fact of life. But the manager who can face problems head-on and deal with them calmly is way ahead of the game. How to Stay Cool, Calm and Collected When the Pressure’s On offers a systematic approach to dealing with a world that often seems a chaotic confluence of tough decisions, difficult situations, and combative people. Written by a stress expert with a Ph.D. in organizational psychology, this antidote to stress and strain lays out a unique and powerful approach to making wise choices and taking actions that will put readers in control of any situation. Once the author’s “Command and Control” techniques are learned, they can be used again and again in all areas of life. Readers will learn how to: * destroy counterproductive, stress-producing habits * adopt new, effective habits * become mentally tough, emotionally in control * communicate in a positive way How to Stay Cool Calm and Collected When the Pressure’s On provides checklists, quotes from stress conquerors, and an outline for a personal effectiveness plan. By carefully adhering to the book’s principles, anyone can erase the ravages of stress and move on to a more productive, I-can-handle-any-problem attitude. Without the energy-wasting effort of worrying, readers can concentrate on the important things: achieving success and enjoying their lives.
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Over The Top (Revised)
$19.99As Ziglar delves into the hows and whys of living life with values, character, honesty, integrity, and sensitivity, you will learn to be more at peace with yourself and accomplish more with your skills and abilities. Over the Top offers relentlessly on-target advice for maximum success and happiness.
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Ziglar On Selling
$19.99A successful sales professional clearly understands that education and preparation for the task is never finished. It is a lifetime experience, and in Ziglar on Selling, best-selling author Zig Ziglar offers an integral part of the ongoing education. Filled with practical tips and motivation, this book will help sales professionals keep their clients happy, add to their income, and most importantly, add to their quality of life.
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John F Kennedy On Leadership
$18.99Today’s business leaders have much in common with President Kennedy. They face monumental decisions in unpredictable times; their actions have implications far beyond their own organizations; and they are judged mercilessly and incessantly by both their constituents and the media. Professionals, then, would do well to study the leadership traits that made Kennedy one of the most respected, beloved, and influential world leaders in modern history. John F. Kennedy on Leadership analyzes what made Kennedy, both before and during his Presidency, a unique and dominant force who would serve as the standard by which future leaders would be judged. Readers will learn the value of: * Planning and decision making: Consult widely, then act. * Crisis management: Don’t let events manage you. * Building a team: Find your own “Bobby.” * Independence: Don’t follow the crowd. * Mistakes: Learn from them and move on. This timely (and timeless) book will be of interest to anyone involved in leadership.
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Wisdom Of Alexander The Great
$18.99Exceptional leaders are the ones who are able to analyze problems, optimize resources, inspire loyalty, and execute strategy. There is no more stunning example in history than Alexander the Great, whose leadership skills were so immense that they still resonate some 2,000 years later. The Wisdom of Alexander the Great reveals four leadership processes distilled from the life and extraordinary accomplishments of Alexander, King of Macedonia. Readers will learn how he: * reframed problems in order to meet seemingly insurmountable challenges * built alliances by using his strength to generate trust and respect, not just fear * established identity and “branded” himself a unifier, thus keeping the home base secure while continuing to expand his empire * recognized and assimilated the cultures and symbols of different peoples, becoming a powerful and trusted figure everywhere he went The Wisdom of Alexander the Great relates 34 riveting episodes from Alexander’s expansion through Asia Minor, Egypt, Mesopotamia, the Middle East, the Persian Empire, and India. Each example, tied to a modern-day counterpart, imparts valuable lessons from the timeless legend of one of the greatest leaders in history.
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Team Workout : A Trainer’s Sourcebook Of 50 Team-Building Games And Activit
$39.95Teams have evolved into an important structure in business today–and are now needed more than ever. An insightful collection of activities, Team Workout provides facilitators, trainers, leaders, and managers with a wide variety of tools to increase team effectiveness and upgrade skills and knowledge within today’s challenging organizational environment. The book focuses on such current team issues as virtual teams, trust-building, customer satisfaction, recognition, and respect. Trainers will learn the key ideas that underlie all of the activities in this manual, including: * Each team has a common purpose, mission, or goal * Members are interdependent; they need each other to achieve their purpose * Agreement that working together effectively will help to reach their goal. This collection will help team leaders, team-building specialists, trainers, and others interested in creating collaborative, harmonious and effective work teams.
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Facility Managers Guide To Finance And Budgeting
$44.99Leaky faucets and cracked pavement aren’t the only demands on a facility manager’s time and energy. These days, they also need top-notch financial skills–to sell their department to senior management, to win funds for crucial projects, to become fully integrated into the organization. Sadly, most facility managers lack even fundamental financial skills. The Facility Manager’s Guide to Finance and Budgeting is the first primer designed to teach them the ropes quickly, concisely, and with minimum pain. The book explains how to: * Understand the essential concepts of facility work programs and programmatic planning and budgeting * Develop and manage an annual expense budget, then evaluate the results * Make financially sound “”go/no go”” decisions on projects requiring capital funding * Pinpoint significant cost-savings and cost-containment areas * Use unit-cost indicators to benchmark facility management initiatives * Create an information system and database that ties directly into the budget.”
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High Trust Selling
$18.99Author and speaker Todd Duncan believes that being successful in sales has a lot to do with what’s on the inside of the person and the person’s ability to establish and foster loyal relationships. In High Trust Selling, Duncan shows you how to connect who you are and what you are about in your selling career, giving you phenomenal and long-lasting results.
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Beyond Buzz : The Next Generation Of Word-of-Mouth Marketing
$19.95Gold prize winner for best marketing book (tie), 2008 Axiom/Inc Magazine awards Finalist, 2008 Berry-American Marketing Association Book Prize It’s official: the old marketing model is dead, and word of mouth is king. But while a lot of attention has been paid to the mechanics of creating buzz, only the savviest of marketers have learned to focus on crafting the right kind of message — because without it, even the loudest buzz will soon die down. Beyond Buzz shows readers how to listen to customers, identify what is important to them, and then craft the kind of message that will truly resonate and spark conversation. Filled with insightful examples of conversational marketing at work, Beyond Buzz gives readers the tools and inspiration they need to create an effective and interesting conversational theme that will engage their customers and take their marketing to a whole new level. Without the right message in place, word of mouth marketing will never live up to its promise. This innovative and practical book shows readers how to ignite people’s interest…and generate much more than buzz.
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101 Ways To Captivate A Business Audience
$17.99Captivating a business audience doesn’t come naturally to most business speakers. But they can learn to do it and have fun — with minimum stress and plenty of charisma. This handy little book shares the author’s highly successful “sizzle-steak” method. It features 101 audience-tested anecdotes, experiences, quotes, and insights designed to help every speaker “turn up the creative heat.” Readers will learn how they can: * customize their message to the audience * generate ideas fast * organize material for maximum retention * control nervousness * add sizzle every six minutes * look, feel, and act like a million dollars * energize their voices * create exciting visual aids * “bulletproof” their presentations
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Managers Guide To Improving Workplace Performance
$22.99Winner of the International Society for Performance Improvement (ISPI) Award of Excellence for 2008 Selected for the 2008 ISPI Award of Excellence for Outstanding Communication Foreword by Marshall Goldsmith While many supervisors know how to identify flaws in their employees’ performance, only the best managers truly know what it takes to fix the problem. A Manager’s Guide to Improving Workplace Performanc e offers a practical, step-by-step approach to guiding employees to excellence by analyzing their problem areas, developing creative solutions, and implementing change. Employee performance expert Roger Chevalier has helped thousands of managers and human resources professionals to bring out the best in their workers. Using case studies and real-life examples, he shows supervisors how to take their employees from good to great by: * using tools like the Performance Coaching Process, Performance Counseling Guide, and Performance Analysis Worksheets * tailoring the amount of direction and support to an employee’s specific abilities and motivations * applying the Situational Leadership model to teams and individual employees. Practical and authoritative, this book offers a positive, yet realistic solution for one of the greatest workplace challenges facing managers.
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Gerente Por Primera Vez – (Spanish)
$17.99Una edicion reciente de un verdadero clasico sobre la administracion de empresas, que cubre lo elemental que los gerentes necesitan para obtener el exito. Este libro incluye temas tales como contratar y despedir, liderazgo, motivacion y como manejar el tiempo y el estres. El libro ha sido actualizado y ampliado para satisfacer las nuevas necesidades del lugar del trabajo.
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Time Power : A Proven System For Getting More Done In Less Time Than You Ev
$19.99One of the world’s premier business consultants and personal success experts, Brian Tracy has devoted more than 25 years to studying the most powerful time management practices used by the most successful people in every arena. Now, in Time Power, Brian reveals his comprehensive system designed to help readers increase their productivity and income exponentially — in just weeks! Filled with hundreds of powerful, proven tools and techniques, this book shows readers how to: * gain two more productive hours each day * make better decisions, faster! * set clear goals and focus on higher-value activities * manage multitask jobs more efficiently * overcome the people problems that can sap their time * use the five tools and techniques that will make them more productive for the rest of their lives * and much more! Overflowing with quick and effective time-saving strategies, Brian Tracy’s Time Power lets readers in on the secrets to being more productive, earning more money, and getting more satisfaction from life.
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Managing Government Employees
$19.95Managing government employees presents unique challenges. Government managers may feel that stringent and convoluted regulations mean they “can’t do that” Some others may use that perception as a crutch. But the truth for all of them is, yes, they can “do that” — and they’d better. “That” means managing employees as proactively and decisively as their corporate counterparts, and holding their staffs, teams, and departments accountable for productivity and results. Managing Government Employees offers dozens of techniques for meeting the challenges and stressful situations supervisers face on a daily basis. Major topics include how to: * get maximum dedication and productivity from employees * improve results of poor performers and discipline or fire them when necessary * deal with union and EEO issues * cut through the red tape of government employment systems For managers frustrated by government bureaucracy, this book lets them know they have more power than they may think.
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Seeing Is Believing
$29.95Take a look around your workplace and try to find the following items: A statement of business objectives. I think it’s in that pile by the copy machine. A schedule of divisional goals. Everyone got that e-mail last year. Clear performance standards. They’re in the employee handbook. Team workflow documents. On the bulletin board, sticking out from under the first aid sign. Regular communication and motivation from management to employees. We have the quarterly meeting, and we send out memos. Stop. Is the information your employees need every day truly accessible? Just because it’s there doesn’t mean it’s present. When information is hard to find, outdated, nebulous, or incomplete, the effect is profound. If they can’t see it, it’s as good as nonexistent. The fact is, the visual elements in a workplace have a tremendous impact on execution, morale, and productivity. And it’s not just about information access. A visually dynamic workplace energizes employees, builds pride and ownership, and conveys the strength and currency of the organization. Design and graphics, art and color, sculpture and dimension — all have profound effects. Far from simply prettying up the office, your organization needs to create an environment of visual stimuli that convey goals and expectations, that engender a collaborative attitude, and most important, that cannot be ignored. This book represents a milestone in the science of workplace design. Whereas there are countless approaches for improving the comfort factor of work environments through color, lighting, furniture, and spatial flow, Seeing Is Believing is the first book to link visual elements directly to specific organizational objectives and individual tasks. The authors have created a step-by-step plan for creating and implementing a Visual Management program in any environment. You’ll learn how to create a dynamic VM system that: Replaces information overload with information sharing and dramatically improved workflow Seamlessly incorporates clear information exchange into an aesthetically pleasing and energizing workplace that will make people want to come to work Resonates with workers of every generation, whether they identify with Life magazine or MTV Enhances relationships not only among employees, but also with customers, business partners, investors, and the public Ensures uniform understanding of crucial requirements and desired outcomes Seeing Is Believing features many examples of how VM has improved perfor
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Survival Guide To Managing Employees From Hell
$18.99All managers get saddled with “problem” employees from time to time; what sets great managers apart is how they deal with them. Drawing from real-life stories, this helpful and humorous guide provides readers with practical advice for handling a wide range of difficult types, including: * The Impossible “I”s: Incompetents, Idiots, and Imbeciles — clueless employees who simply don’t know what they’re doing * The Bull in the Office China Shop — the frequently angry worker ready to confront anyone and everyone * The Party-Time Performer — the employee who, although great with people, constantly turns work-time into fun-time * I’ve Got a Problem — employees whose work is compromised by any of a range of personal demons, from drug and alcohol problems to emotional issues From whiners and wastrels to the needy and nefarious, this book gives readers the tools they need to handle any type of difficult employee.
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Debugging : The 9 Indispensable Rules For Finding Even The Most Elusive Sof
$18.99When the pressure is on to root out an elusive software or hardware glitch, what’s needed is a cool head courtesy of a set of rules guaranteed to work on any system, in any circumstance. Written in a frank but engaging style, Debuggingprovides simple, foolproof principles guaranteed to help find any bug quickly. This book makes those shelves of application-specific debugging books (on C++, Perl, Java, etc.) obsolete. It changes the way readers think about debugging, making those pesky problems suddenly much easier to find and fix. Illustrating the rules with real-life bug-detection war stories, the book shows readers how to: * Understand the system: how perceiving the “”roadmap”” can hasten your journey * Quit thinking and look: when hands-on investigation can’t be avoided * Isolate critical factors: why changing one element at a time can be an essential tool * Keep an audit trail: how keeping a record of the debugging process can win the day
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Cuando Matas Una Venta – (Spanish)
$15.99Hay aproximadamente 12.2 millones de vendedores en los! Eso significa uno de cada veintitres personas! Los vendedores estan en todo lado, vendiendo cualquier cosa imaginable. Algunos son excelentes, pero un gran porcentaje de ellos acaban siendo victimas de la industria de las ventas y de sus propios errores. Algunos de estos errores solo son obstaculos en el camino hacia el exito. Otros sin embargo son mas daninos. Y desgraciadamente muchos errores acaban con la carrera de las ventas. Duncan se refiere a estos errores catastroficos con claridad y al punto. Sin importar si eres un vendedor profesional veterano, o alguien que esta considerando la carrera de las ventas, la sabiduria de Duncan te ayudara a evitar los errores en la percepcion, la practica y el desempeno que no solo podrian acabar con una venta sino tambien con tu carrera.
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Write Up The Corporate Ladder
$22.99Anyone who wants to succeed in the workplace needs to present ideas clearly, persuasively . . . and in writing. But until now, business-writing books have emphasized rules and mechanics, which often stifle the writing process. Write Up the Corporate Ladder introduces a new, simplified approach to writing based on the way professional writers write, emphasizing the importance of “writer’s intuition” and “message over mechanics” to enable readers to write both faster and smarter on the job. This helpful book spells out the difference between good, bad, and mediocre writing, provides step-by-step instructions for bringing out your own best ideas, and features personal interviews with Fortune 500 executives and best-selling business authors like Ken Blanchard, Michael Lewis, Suze Orman, and others. Valuable tools include: * Tips on how to break the rules that undermine effective business writing * A special chapter on writing content-rich one-page memos and concise e-mails * A custom Action Plan for determining skill level and tracking improvement * A comprehensive list of online writing resources
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Creative Training Idea Book
$44.99Trainers have to be creative if they want their participants to feel excited, challenged, and involved. The Creative Training Idea Book is packed with instructions for using activities, games, puzzles, toys, and props to increase energy and active participation in the classroom, and reveals how to think creatively about training in any situation. Based on the author’s nearly three decades of training experience, this invaluable resource gives trainers the tools to adopt a fun, energetic approach that will make for a stimulating learning environment. Readers will learn new methods for: * setting the right tone * uncovering participant needs * grouping participants and selecting leaders * avoiding and reclaiming turned-off learners * encouraging and rewarding participation * and much more! Filled with checklists, forms, resources, and dozens of “”Bright Idea”” blurbs, The Creative Training Idea Book will help trainers and their learners achieve maximum learning results.
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101 Strategies For Recruiting Success
$19.95A critical factor in your organization’s success is your ability to hire-and keep-good people. But in order to tackle the toughest recruiting assignments and keep your company running smoothly with great hires who are there for the long haul, you need to infuse both common sense and corporate street smarts into your approach. 101 Strategies for Recruiting Success offers practical tips of the trade from a recruiting professional with more than two decades of experience. The book gives you quick, powerful strategies for revitalizing your techniques, and provides sage advice in bite-sized chunks, designed for immediate implementation. You’ll learn: * Proven ways to reel in great talent, including how to make your general recruiting operations proactive rather than reactive * 25 ways to find the people your company needs * Smart and efficient methods for conducting interviews and evaluating candidates * Specific advice on how to recruit for diversity * Effective retention tactics such as mentoring, performance appraisal, and anti-raiding strategies that begin even before the candidate is hired In addition, this invaluable guide includes a helpful “”Recruiting Excellence Workbook,”” a 35-day plan of simple exercises and specific to-dos for assessing and improving your staffing initiatives. Both a revitalized approach for companies and a potent career booster for success-focused recruiting professionals, 101 Strategies for Recruiting Success is the key to putting the right people in the right jobs in the right places-and keeping them there.”
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Coaching For Emotional Intelligence
$18.95At some point in their careers, all managers face a frustrating and seemingly insurmountable challenge — the highly intelligent, highly skilled direct report who is failing when he should be excelling. Often, this employee is destroying not only his own career, but also the morale of the rest of the team. While this behavior may initially seem willful, it is more than likely due to a lack of emotional intelligence — the ability to comprehend one’s emotions, empathize with the feelings of others, and interact with people in ways that promote congenial working relationships. More than any other trait, emotional intelligence is the one variable that can transform a mediocre employee into an exceptional one. Managers now have a new and demanding role. They must become coaches who help their employees to develop emotional intelligence and the positive interpersonal relationships that result. And while this kind of corrective coaching may seem daunting and unpleasant to many managers, it is also achievable with the right tools. In Coaching for Emotional Intelligence, Bob Wall offers coaching strategies that will enable every manager to elicit excellence by improving the negative behaviors and communications flaws that are undermining an employee’s performance. The book provides a structured format for formulating and delivering both praise and corrective feedback, as well as a step-by-step method and sample scripts for conducting a coaching session. Readers will: Overcome the fear of coaching on sensitive, personal issues. Learn the critical importance of praise–and how to give it. Understand the influences that shaped the behaviors of the individual being coached. Determine whether an employee is responding to corrective coaching, when to keep him — and when to fire him. Create an action plan for teaching employees to identify and alter unwanted behavior. Master spontaneous coaching: delivering praise in 15-20 seconds — and corrective feedback within 45 seconds. Formulate structured conversations when corrective coaching isn’t working. Create successful, detailed, and clear personal, team, and work evaluations and mission statements. The first book of its kind, Coaching for Emotional Intelligence is a thoughtful, realistic, and accessible guide that will change the way managers lead in the workplace — and will ensure that their employees are reaching their full potential.
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Your Road Map For Success
$18.99Defining success is a difficult task. Most people equate it with wealth, power, and happiness. However, true success is not a thing you acquire or achieve. Rather, it is a journey you take your whole life long. In a refreshingly straightforward style, John Maxwell shares unique insights into what it means to be successful. And he reveals a definition that puts genuine success within your reach yet motivates you to keep striving for your dreams. I want to help you discover your personal road map for success, teach you what it means to be on the success journey, answer many of your questions, and equip you with what you’ll need to change yourself and keep growing. – John C. Maxwell
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Call To Action
$27.99Call to Action includes the information businesses need to know to achieve dramatic results from online efforts. Are you planning for top performance? Are you accurately evaluating that performance? Are you setting the best benchmarks for measuring success? How well are you communicating your value proposition? Are you structured for change? Can you achieve the momentum you need to get the results you want? If you have the desire and commitment to create phenomenal online results, then this book is your call to action. Within these pages, New York Times best-selling authors Bryan and Jeffrey Eisenberg walk you through the five phases that comprise web site development, from the critical planning phase, through developing structure, momentum, and communication, to articulating value. Along the way, they offer advice and practical applications culled from their years of experience “in the trenches.”
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Crunch Point : The 21 Secrets To Succeeding When It Matters Most
$12.99In business and in life, things seldom go exactly as planned. You’ve probably figured out how to navigate around the little bumps, but what about full-blown crises, the kind with the potential to derail a company or send your personal life spinning out of control? Crunch Point presents a series of proven, practical techniques for overcoming any setback that may come your way — on the job, at home, or anywhere in your life. In an accessible, no-time-to-lose format, success expert Brian Tracy gives you the motivation, techniques, and confidence to grab tough and urgent problems by the horns and solve them — quickly, decisively, and completely. Crunch Point reveals Tracy’s 21 proven ways to: * Take control of the situation * Stay calm and rational — even in a crisis * Communicate clearly, constantly, and authoritatively with the key people around you — the skill that can make all the difference between failure and success * Identify and remove all obstacles to resolving the problem * Deal with problems more effectively by handling them systematically instead of randomly or emotionally, as most people do * Develop unshakeable courage and super-high self-confidence * Generate cash flow when the crisis is financial in nature * Never lose focus on your customers, no matter how dire the situation may seem * Cut your losses, when necessary, and save time and money in the long run Each chapter offers a selection of problem-solving strategies, complete with powerful action steps you can take regardless of the nature or size of the problem. It’s inevitable: At some point, the you-know-what is sure to hit the fan. Dealing with a crisis may never be easy or pleasant, but with the universal problem-solving techniques presented in Crunch Point, you’ll have the confidence and skills to rise above whatever comes your way — and you’ll be the one everyone calls “great under pressure.”
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Property Management Tool Kit
$24.99Making money through real estate investments isn’t as simple as buying up property and hoping for the best — you have to know what you’re doing. The fact is, how you manage a property directly affects how profitable it will be. The Property Management Tool Kit goes beyond the basics, giving you all the guidance you need to successfully manage your properties, avoid pitfalls, and make a profit. You’ll find out how to: * Add value to your property, including which improvements to make or avoid * Address legal concerns, tenant issues, and administration and maintenance * handle monetary factors such as cash flow, record-keeping, and rent collection * Expand your portfolio and establish financial goals * Hire a team, partner with vendors, and use advertising In addition, you’ll find helpful management tools: a market survey; rental criteria; and sample documents and forms, including a rental application, a lease, a guest screening card, rules and regulations, renewals, a vacancy report, a maintenance log, and much more. Practical and informative, this is the one book you need to successfully manage your properties.
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Doing Gods Business
$28.99Christians have likely been struggling with the place of business in the life of faith ever since Paul’s days as a tentmaker. Just how do the spheres of private devotion and public business intersect in a meaningful way?
This book tells how readers can find lasting and satisfying meaning for marketplace involvement in the light of the Christian faith and tradition. Stevens explores the potential of business as a location for practicing everyday spiritual disciplines and as a source of creativity and deeper relationship with God.Add to cartin stock within 3-5 days of online purchase
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Kindness Revolution : The Company-Wide Culture Shift That Inspires Phenomen
$22.99Despite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out a new offer, then disappear from the scene, leaving their frontline staff — often underpaid and badly overworked — to expertly, cheerfully handle all the real-life encounters with real-life customers who can make or break a company. That’s no way to run a business, says customer service expert Ed Horrell. If you treat your frontline employees with indifference or disregard, you can expect them to treat your customers with indifference — and you can then expect to have indifferent customers who will drop you for the next best thing without a murmur of regret. Combining extensive research with inspiring real-life examples from companies known for their outstanding customer service — such as L.L.Bean, Chick-fil-A, Nordstrom, Mrs. Fields, St. Jude Children’s Research Center, The Ritz-Carlton, FedEx, and more — Horrell explains in The Kindness Revolution that providing exceptional, compassionate customer service can only happen when you build a deep and lasting relationship with your employees. And it is kindness, says Horrell, that most characterizes that relationship. The Kindness Revolution traces the culture characteristics of the standout companies, including their strong conviction that: Each employee has an important job to do. Their corporate entity has a meaningful purpose-to serve the customer in a way that delivers value. Each employee should be empowered to make decisions. They attract the best employees and customers by running an organization based on sincerity and consideration. There is value in dignity and respect and courtesy — and kindness. For organizations large and small, of any size or industry, The Kindness Revolution is a resounding wake-up call to change the way your company thinks about its employees, and to practice the basic values of dignity, respect, courtesy, and kindness from top to bottom throughout your organization. The way you treat your employees will be the way they treat your customers. Follow the wise advice and insightful examples in The Kindness Revolution, and experience the enormous payback in loyal customers, a more prosperous company — and a better way of life.
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Red Hot Cold Call Selling 2nd Edition
$18.99Completely revised with fresh examples and all new chapters, the second edition of Red-Hot Cold Call Selling reveals the secrets, strategies, and tips readers can use to elevate their prospecting skills and take their sales into the stratosphere. Readers will learn how they can: * define and target their ideal market — and stop squandering time, energy, and money on unfocused prospecting * develop a personalized script utilizing all the elements of a successful cold call * get valuable information from assistants — and then get past them * view voice mail not as a frustrating barrier, but as a unique opportunity Red-Hot Cold Call Selling is a vital resource for all sales professionals, brimming with field-proven techniques that work in any industry. The book includes new information on using the Internet for research and prospecting; cold-calling internationally; using e-mail instead of calling; and much more.
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Balancing Work And Life
$13.99Life is more like a marathon than a sprint. Here’s how to stay well conditioned.
Bill Butterworth will make you laugh-and learn while you’re doing it! In the opening chapter of this powerful little book, Bill shares with you how, while running his rotund body in a nightmarish 440-yard dash, he learned a great lesson:
Life is much more like a marathon than a sprint.The attitudes and actions that result in steady success over the long haul are what make for long-term satisfaction and achievement. To experience this for yourself, you need to understand how to deal with life’s inevitable challenges:
*The “Hazies”-losing sight of long-term goals
*The “Lazies”-lacking the self-discipline to bring life back into focus
*The “Crazies”-allowing life to run out of controlEach of these can be conquered by three “clarifying triangles:” setting clear priorities, learning the discipline of endurance, and reaching the finish line through skillful pacing. It all adds up to a succinct and inspiring guide to balancing excellence at work with fulfillment in all of life.
Also look for the On-the-Fly-Guide to Building Successful Teams!
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4 Elements Of Success
$19.99Laurie Beth Jones, management expert and business consultant extraordinaire, noticed that none of the personality/temperament profiles in the market today, none of them provided a tool that was simple, visual, intuitive, and powerful enough to create a shift in thinking as well as relating. So she developed The Path Elements Profile (PEP), which can be used in recruitment, placement, retention, team building, and customer relations as businesses transform many individuals into a harmonizing, humming force for good. Within the framework of the book will be scriptural examples as well as modern day business stories.
Based upon the elements of Earth, Water, Wind and Fire, the Path Elements Profile helps determine both individual and team behavioral tendencies that affect everything from career choice to daily “to do” lists. We choose to act on what we value, and each element type values very different things:
Fire personality types love and thrive on challenge
Water personality types thrive on harmony and calm
Wind personality types love chaos and change
Earth personality types love order and structure
PART I of this book provides an overview of the elements themselves as individual personality types. Jones will explain each element’s strengths and challenges and will have the readers identify their own as well as those of their team members.Then in PART II, readers will assess their teams. There are 28 one-day principles, that, if followed will take readers on a simple yet radical journey to a transformed workplace.
INCLUDES an Assessment Test for Your Team’s Elemental Strengths and Weaknesses
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Psychology Of Selling
$19.99Brian Tracy, one of the top professional speakers and sales trainers in the world today, found that his most important breakthrough in selling was the discovery that it is the “Psychology of Selling” that is more important than the techniques and methods of selling.
Tracy’s classic audio program, The Psychology of Selling, is the best-selling sales training program in history and is now available in expanded and updated book format for the first time. Salespeople will learn:“the inner game of selling”
how to eliminate the fear of rejection
how to build unshakeable self-confidence
Salespeople, says Tracy, must learn to control their thoughts, feelings, and actions to make themselves more effective.Add to cartin stock within 3-5 days of online purchase
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Presentation Skills Workshop A Trainers Guide (Teacher’s Guide)
$39.99Though plenty of people would rather hang from their fingernails than address a crowd, every business (and every business career) depends on giving effective presentations. Which is why presentation-skills workshops are continually in demand–and why corporate trainers are forever searching for solid, well-designed materials to guide them. Second in a new series for trainers, The Presentation Skills Workshop supplies all the hands-on instruction and practical tools needed to design and lead effective training sessions. After introducing a proven and easy-to-remember communication model, the book takes readers through both the preparation phases (designing the course, selling the workshop, setting up the room) and the workshop delivery (analyzing the audience, conducting the course, reviewing feedback). Throughout, it offers an abundance of real-world examples, worksheets, and visual aids–all the ready-to-go work tools the trainer needs.
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Art Of Connecting
$19.95In an increasingly diverse workplace, it’s more important and challenging than ever to communicate well. We must build bridges that cross our differences to connect our similarities. The Art of Connecting reveals five core principles and presents corresponding, specific strategies for overcoming communications barriers and connecting effectively with anyone, regardless of professional, generational, ethnic, cultural, or other differences. The authors also explain how the most skillful connectors are able to shift perspectives — to see a situation from three points of view: me,” “you,” and “them.” All of the principles and strategies are brought to life through absorbing examples and scenarios, plus engaging descriptions of “masters of connection” — like famed National Public Radio interviewer Terry Gross — doing what they do. There is always a bridge. The Art of Connecting shows how to find it — every time.”
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Territorial Games : Understanding And Ending Turf Wars At Work
$22.99Power, position, property. That’s been the name of the game throughout human history. And the urge to gain new territory — or keep what’s already been acquired — certainly shows up in our daily work lives. The workplace, in fact, is ablaze with battles over information, relationships, and authority — and everyone is fighting for psychological survival. These turf wars are some of the most productivity- and morale-squashing activities that employees engage in. Territorial Games analyzes 10 of these insidious and instinctual acts of gamesmanship — such as camouflage…occupation…shunning…intimidation — and it supplies positive strategies for combating territorial behavior. Written from the perspective of a behavioral scientist and drawn from in-depth interviews with corporate managers, the book explains how to: * understand the roots of territoriality * recognize the signs and symptoms of territorial games * focus on organizational goals rather than individual turf wars * promote teamwork throughout an organization * apply counterstrategies to change destructive behavior.
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Fire Someone Today
$18.99Bob Pritchett started his first business at age six. In high school, he ran a software company that sold to Fortune 500 companies. By the age of 20, he had cofounded Logos Research Systems, Inc. He has seen the ups of high profits and the downs of a failed IPO attempt. Pritchett’s successes and failures led him to write Fire Someone Today. Far from a treatise on giving employees the axe, Fire Someone Today uses four categories-People, Leadership, Finance, and Operations-to cover a wide range of issues unique to the more than 20 million small business owners in the United States. Filled with hands-on advice and practical examples from real businesses, the book takes a no-nonsense approach to the uncomfortable decisions and actions that every manager, business owner, or entrepreneur must face.
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Safe Place For Dangerous Truths
$19.95No more “checking for feet.” This illuminating guide gets people to tell the truth at the meeting–not in the bathroom afterwards. Almost everybody does it–lie, that is. In one recent survey 93% of people admitted to lying regularly at work! Why? Because it’s safer than telling the truth. Sadly, organizations cannot succeed in this poisonous world of half-truths, strategic omissions, and doctored information. To function optimally, businesses must create an environment where people feel free to tell the truth, no matter how disturbing. Only then can organizations unleash the responsiveness, creativity, and enthusiasm necessary to achieve their goals. This unique book shows how, using the formal process of “dialogue,” such a place can be built. In a lively discussion, the author shows managers how to use this technique to encourage truth-telling by reducing fear, prompting self-examination, and opening minds * build trust where suspicion and cynicism held sway * inspire individuals to think and learn as a group * help groups talk through tough issues and move to collaborative action.
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Laugh And Learn
$19.95We may not all be born comedians, but most people are naturally humorous, says Doni Tamblyn, a comic-turned-trainer whose humorous techniques bring serious results at clients such as Chevron, Wells Fargo, and other Fortune 500 companies, universities, and government entities. While Laugh and Learn offers plenty to keep smiles on the faces of trainers and their students, it’s not a collection of one-liners and knock-knock jokes. It’s an enlightening and practical look at how teachers and training professionals can inject elements of entertainment, creativity, humor, and emotion into their existing methods, even when dealing with serious or technical topics. Filled with fun, challenging, and thought-provoking exercises to help readers feel more comfortable being funny, the book also provides dozens of workshop activities and techniques to introduce humor into the learning environment. Combining the latest brain studies and humor research with the author’s own 23 years of experience in comedy and corporate training, Laugh and Learn is a fascinating look at what makes learners perk up, pay attention — and remember!
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Giants Of Sales
$22.99Sales theories come and sales theories go, but nothing beats learning from the original masters. The Giants of Sales introduces readers to the techniques developed by four legendary sales giants, and offers concrete examples of how they still work in the 21st century. The book reveals how: * In his quest to sell a brand new product known as the cash register, John Henry Patterson came up with a repeatable sales process tailor-made for his own sales force * Dale Carnegie taught people how to win friends and influence customers with powerful methods that still work * Joe Girard, listed by Guinness as the world’s greatest salesman, didn’t just sell cars, he sold relationships-and developed a successful referral business * Elmer Wheeler discovered fundamental truths about persuasion by testing thousands of sales pitches on millions of people, and achieved great success in the middle of the Great Depression Part history and part how-to, The Giants of Sales gives readers practical, real-world techniques based on the time-tested wisdom of true sales masters.
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Billy Alfred And General Motors
$19.99You couldn’t find two more different men. Billy Durant was the consummate salesman, a brilliant wheeler-dealer with grand plans, unflappable energy, and a fondness for the high life. Alfred Sloan was the intellectual, an expert in business strategy and management, master of all things organizational. Together, this odd couple built perhaps the most successful enterprise in U.S. history, General Motors, and with it an industry that has come to define modern life throughout the world. Their story is full of timeless lessons, cautionary tales, and inspiration for business leaders and history buffs alike. Billy, Alfred, and General Motors is the tale not just of the two extraordinary men of its title but also of the formative decades of twentieth-century America, through two world wars and sea changes in business, industry, politics, and culture. The book includes vivid, warts-and-all portraits of the legends of the golden age of the automobile, from Crazy” Henry Ford, Ransom Olds, and Charles Nash to the brilliant but uncredited David Dunbar Buick and Cadillac founder Henry Leland. The impact of Durant and Sloan on their contemporaries and their industry is matched only by the powerful legacy of their improbable and incredible partnership. Characters, events, and context — all are brought skillfully and passionately to life in this meticulously researched and supremely readable book.”
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How Great Decisions Get Made
$18.99All too often, solving tough work issues can become a tug of war as clashing departments, priorities, personality styles, and other concerns threaten to destroy any possibility of a successful conclusion. But by sharing hopes, and focusing on information rather than debate, the path to agreement can become wonderfully clear. How Great Decisions Get Made. shows how to bring out the best in people, so that the process of decision making cements groups together rather than pulling them apart. The book gives readers a simple 10-step process to help their people overcome seemingly intractable differences, paving the way for groups to: * Embrace a world view filled with the possibility of creating better results together * Shift their attention from the stale “”What should we do?”” to a fresh “”How can we achieve what we really want?”” attitude * Tap into who they are to define and articulate their hopes Readers looking for quick, exciting ways to energize their often contentious decision-making process will find all the help they need, from real-life scenarios showing the process in action to a self-assessment checklist. How Great Decisions Get Made provides the key to overcoming barriers, making people feel great about the work they do, and achieving extraordinary results.
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78 Important Questions Every Leader Should Ask And Answer
$18.99Great leaders have many talents, but one critical skill — often unrecognized — is the ability to ask and answer questions. This unique book offers 78 questions that leaders at all levels need to ask and answer both inside and outside the organization. Leaders who master this question-response technique will gain much useful information about what is really going on in their businesses, as well as the admiration of employees, customers, and others with whom they interact. The questions and answers cover a range of common and uncommon situations, including: the need to connect employees’ efforts to company goals; layoffs, business downturns, and mergers; personal crises of employees; coaching and mentoring sessions; and customer retention. The book even includes advice on answering questions when the answer is “I don’t know” or “I can’t tell you.” With worksheets in each chapter, it prepares leaders to ask important questions of: * Customers (“Why do you do business with our competition?”) * Employees (“What’s a recent management decision you didn’t understand?”) * And even themselves (“What do I want to be remembered for?”)
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Generating Buy In
$17.99The power not just to persuade, but to inspire. Anyone interested in influencing fellow human beings can benefit from this book’s wise and practical advice. It’s a keeper!” –William Ury, Harvard Law School, Coauthor of the best-selling Getting to Yes The ability to influence people’s thoughts and feelings, to generate their buy-in, has emerged as the paramount leadership skill. The strongest leaders are those who create a positive vision of the future, paint a “”big picture”” that generates action by tapping into people’s emotions, ask for a commitment, and inspire their listeners to take steps toward the goal. Generating Buy-In: Mastering the Language of Leadership will help you master the powerful language that breeds such a commitment. Through real-world case studies and exclusive interviews, Generating Buy-In imparts a revolutionary yet practical approach to: * Crafting a strategic story that projects a positive future to your audience * Speaking the language of buy-in with images that mold powerful thoughts and emotions in your listeners * Putting the language to work in service of your goal — whether the goal is to raise sales, inspire a work force, or win a Presidential election. “”This book unlocks secrets top leaders have applied through the ages. Instinctively you know that Mark Walton has hit the bulls-eye, because it feels right in your heart and your gut. Wonderfully simple and effective!”” — Ron Kirkpatrick, National Manager, Toyota Motor Sales, USA Complete with examples, practical exercises, sample business scenarios, and a foreword by William Ury, coauthor of the best-selling Getting to Yes, Generating Buy-In is an indispensable resource for leading and succeeding in today’s fiercely competitive world!”
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Complete Equipment Leasing Handbook
$55.00Equipment leasing is one of the most complex aspects of business finance in existence, involving sophisticated concepts often understood only by experts. Consequently, business executives and purchasing professionals often fail to maximize their leverage in signing leases, or opt instead to purchase equipment outright at staggering costs. Combining the author’s Handbook of Equipment Leasing with the tools from his Complete Book of Equipment Leasing Agreements, Forms, Worksheets, and Checklists, this comprehensive volume provides the legal, financial, and business background essential for evaluating, negotiating, and documenting successful equipment lease transactions. This invaluable resource for lessors and lessees answers questions like: * How does the leasing marketplace really work? * What is the best way for a company to solicit lease bids? * What economic and tax risks does a lessor face? * When is leasing a poor choice? The book also addresses crucial issues like profit strategies, forming and running a leasing company, and the leasing of equipment in the growing international market.
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Fundamentals Of Sales Management For The Newly Appointed Sales Manager
$18.95Making the leap into sales management means meeting a whole new set of challenges. As a manager, you’re going to have to quickly develop the skills that allow you to build and supervise a sales team, communicate effectively, set goals, be a mentor, and much, much more. Now that you’ve been handed these unfamiliar responsibilities, you’re going to have to think on your feet — or face the possibility of not living up to expectations. Easy-to-understand and filled with realistic examples and immediately usable strategies, Fundamentals of Sales Management for the Newly Appointed Sales Manager helps you understand what it takes to be a great sales manager, allowing you to avoid many of the common first-time sales management mistakes, and be successful right out of the gate. Dispensing with dry theory, the book helps you understand your new role in the organization, and how to thrive simultaneously as both a member of the management team, and as a team leader. You’ll learn how to: * Make a smooth transition into management. * Build a superior, high-functioning sales team. * Set objectives and plan performance. * Delegate responsibilities. * Recruit new employees. * Improve productivity and effectiveness. Based on the bestselling American Management Association seminar, the book supplies you with indispensable, need-to-know information on communicating with your team, your bosses, your peers, and your customers; developing a sales plan and understanding the relationship between corporate, department, and individual plans; applying crucial time management skills to your new role; managing a sales territory; interviewing and hiring the right people; building a motivational environment; compensating your people; and understanding the difference between training, coaching, and counseling-and knowing how to excel at each. You can’t make the leap into sales management successfully without the proper tools and information under your belt. Fundamentals of Sales Management for the Newly Appointed Sales Manager gives you everything you need to win the respect of your peers and colleagues, and immediately excel at your challenging new responsibilities.
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Biblical Principles For Building A Successful Business
$43.73A comprehensive blend of information, expert analysis, and proven business strategies that will serve as an invaluable resource for building your business. This book gives you the practical tools you need to plan, prepare, and grow a cutting-edge enterprise in today’s competitive environment.
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100 Mile Walk
$19.95Each generation leads in its own way. But to progress together, they must find ways to bridge the divide between their perspectives. Recognizing that truth, a 65-year-old traditional CEO and his 35-year-old Zen entrepreneur son embark on a six-month-long, 100-mile walk. As they stroll the streets of New York and New Orleans, trek through the Blue Ridge Mountains, and hike along the Long Island coast, they talk about their experiences, their outlook on life and work, the achievements of leaders they have known, and how each views the nature and purpose of leadership. Ultimately, the two men agree on nine key traits and practices essential to all leaders — from principles and passion to performance and even paranoia — and on how leaders and aspiring leaders can follow them consistently. Father and son also discover a lot about each other, their relationship, and the way two generations set apart by so many differences can respect and learn from each other.
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How To Lead And Still Have A Life
$19.98Dale Burke’s unique and powerful book Less Is More Leadership now in a trade binding is easier to keep on hand. Burke reveals how to work smarter and more efficiently to garner success that far exceeds results of the “work harder and longer” tactics.
Readers will gain knowledge of eight key disciplines based on Christ’s leadership style, including:
*Spirituality-the Power of Convictions
*Humility-the Power of Servant-leadership
*Imagination-the Power of Vision
*Mobilization-the Power of Letting Go
*Innovation-the Power of CreativityBusiness and ministry professionals, lay leaders, churches, schools, and anyone looking to transform their work, home, and life with the power of a new way of thinking will be empowered by these principles.
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Lider 360 – (Spanish)
$17.99Durante sus mas de treinta anos en ensenar acerca del liderazgo, John Maxwell se ha enfrentado a la siguiente pregunta una y otra vez: ?Como pongo en practica principios de liderazgo si no soy el jefe? Esta buena pregunta recibe su respuesta en el libro de Maxwell, Lider 360. Usted no tiene que ser el lider principal para causar un impacto en su organizacion. Los buenos lideres no son capaces unicamente de dirigir a sus seguidores, sino tambien son expertos en dirigir a sus supervisores y sus contemporaneos. John Maxwell ofrece principios especificos para delegar, dirigir y supervisar que acabaran con los mitos sobre el liderazgo y ofreceran una luz mas clara sobre los retos futuros. Los lideres de 360 grados pueden dirigir efectivamente, sin importar su posicion en una organizacion. Si aplica los principios de Maxwell, usted podra ampliar su influencia y poder trabajar en equipo de una manera mas eficiente.
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Business By The Book
$16.99Now readers can approach the new millennium by incorporating Burkett’s tried and true advice into their business world with this updated edition of the best-selling classic containing some of the actual study material used in Burkett’s worldwide seminars.
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Roadmap To Strategic HR
$22.99Foreword by Dave Ulrich “It is easier to conceptualize, conceive, and write about utopia than to actually make it happen. Thirty years ago, when some of us chose to go into academics and live more in the world of ideas, Ralph Christensen chose to go into the world of practice. To be honest, he was then and is now one of the best thinkers’ in the profession — and he has shown repeatedly that he can turn ideas into action.”” — Dave Ulrich, from the Foreword For decades now, human resources professionals have sounded the drumbeat of change: HR must transform itself from an administrative function into a strategic business partner. But it has been said so often, for so long, and with so little concrete, real-life information on how to actually achieve this new mission, that the message often sounds like a wouldn’t-it-be-nice scenario. But it isn’t. More and more traditional HR activities are being farmed out to service centers, external vendors, and line managers. The work of HR is changing, and more and more professionals realize that to succeed in the future they must be part of the team that makes important business decisions. Roadmap to Strategic HR is a sorely needed prescription for achieving strategic focus in complex organizations. Drawn from the author’s more than 25 years of experience and insights as an HR practitioner at Hallmark and other companies, the book outlines a 10-step, results-oriented plan for making the transition. It helps you integrate top-quality tactical work with innovative internal systems — talent systems, training systems, reward systems, or work processes — that will meet the strategic business demands of your organization. Easy-to-read, thought-provoking, and packed with real-world examples of what worked and what didn’t at Hallmark, Roadmap to Strategic HR helps you: * Boil down the reams of research and concepts into a comprehensible plan you can successfully implement. * Understand the business realities that are driving change, including employees afraid for their jobs, and demanding and scarce customers. * Compress the multitude of HR activities into five fundamental processes: workforce planning and staffing, learning and development, organization development, performance management, and employee relations. * Examine each of the five processes through a powerful strategic lens. * Resolve the tensions between HR specialists and HR generalists. * Build a real partnership between the frontline managers and HR staff. *
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Psicologia De Ventas – (Spanish)
$14.99Brian Tracy, uno de los conferencistas profesionales e instructor de ventas mas destacado del mundo hoy en dia, se dio cuenta que su logro o adelanto mas importante en las ventas fue el descubrimiento de que “la Psicologia de Ventas” es mas importante que las tecnicas y los metodos de venta.El reconocido programa de Tracy, La Psicologia de ventas, es el programa de entrenamiento en ventas mas vendido de la historia. Los agentes de ventas aprenderan: El “juego interno” de las ventas Como eliminar el temor al rechazo Como construir una autoestima inquebrantable Los vendedores, dice Tracy, deben aprender a controlar sus pensamientos, sus sentimientos, y sus acciones si desean ser mas efectivos.
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More Bricks Less Straw
$24.99IVP Print On Demand Title
In today’s cutthroat business environment, leaders are expected to do more with less. Bottom lines are on the increase; available resources on the decrease. Worse, managers must achieve these grand goals while keeping morale at an all-time high. This isn’t just a trend. It’s the state of business today. And really, it’s nothing new. In ancient Egypt, the Israelite slaves were forced to make more bricks with less straw. With fewer and fewer resources, the Israelites had to find ways to meet higher and higher demands.
David Farrington transports this and other familiar Bible stories into the modern workplace, demonstrating timetested solutions-delegation of authority, effective communication, consensus building, and more-for today’s time-pressed business leaders. As a veteran of consulting for Fortune 500 companies, Farrington knows how to produce more effective business leaders. His penetrating insights give leaders innovative strategies for building morale and creating a positive work environment, making the most of workers’ efforts in a way that is beneficial to you, your team, and your entire organization.
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Good To Great And The Social Sectors
$17.99Building upon the concepts introduced in Good to Great, Jim Collins answers the most commonly asked questions raised by his readers in the social sectors. Using information gathered from interviews with over 100 social sector leaders, Jim Collins shows that his “Level 5 Leader” and other good-to-great principles can help social sector organizations make the leap to greatness.
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Leading Leaders : How To Manage Smart, Talented, Rich, And Powerful People
$22.99Whether you were born a leader or have had leadership thrust upon you, you’re in for a whole new set of challenges when managing other leaders. Think of the qualities that have brought you to a leadership role: your vision, confidence, and charisma, or perhaps your experience, unique skills, expertise, or network of powerful allies. Now remind yourself that other leaders share some or all of these qualities with you. The leaders you are called upon to lead may be other executives, highly educated experts, investors, board members, government officials, doctors, lawyers, or other professionals. The potential contributions of these elites to any organization are vital, but the likelihood of friction is also high if you don’t manage relationships carefully. In any case, they are people with significant resources — and strong opinions. How do you leverage the assets of the talented and powerful while making sure that egos remain unbruised? Leading Leaders breaks the challenge down into the Seven Daily Tasks of Leadership, and shows you how to carry out each task when you have to manage other leaders. The seven tasks and the special challenges they entail in leading leaders are: 1. Direction How do you negotiate a vision for the organization that other leaders will buy into? 2. Integration How do you make stars a team? 3. Mediation How do you resolve conflicts over turf and power among other leaders so the organization can move forward? 4. Education How do you educate people who think they are already educated? 5. Motivation How do you move other leaders who already seem to have everything” to do the right thing for the organization? 6. Representation How do you lead your organization’s outside constituents while still leading leaders inside? 7. Trust Creation How do you gain and keep other leaders’ trust, the vital capital that your own leadership depends on? Drawing on the author’s own leadership experience as well as his research in the corporate, political, academic, and professional worlds, Leading Leaders answers these questions with a clear set of effective rules for all managers to follow in successfully leading other leaders.”
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Survival Guide For Working With Bad Bosses
$18.99Being saddled with a terrible supervisor can turn even the best job into a nightmare. Unfortunately, not every boss is the great symbol of managerial perfection one would hope for. In fact, more people than not consider themselves stuck with a “bad boss.” But short of remaining miserable or quitting a job, what can be done about it? A Survival Guide for Working with Bad Bosses provides readers with savvy, practical advice for coping with managers and supervisors who are mean, incompetent, unethical, and worse. The book includes powerful strategies for not only working with — but thriving under — such bad boss types as: * The Great Betrayers — how to defend yourself against a corporate backstabber * The Know-Nothing Bosses — what to do when a boss is clueless * The Bad Communicators — how to respond when a boss is consistently unclear Whether a boss is high-strung, incompetent, or a power-mad tyrant, this book has the solution.
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Building On The Promise Of Diversity
$21.95The “numbers” were achieved. The workshops attended. Most people in your organization have gotten their “isms” under control. But here you are again, recycling yet another round of costly diversity programs — and still unable to overcome the problems and reap the benefits of your diverse workforce. That’s because most organizations, despite good intentions and hard work, are stuck in their diversity efforts, says R. Roosevelt Thomas, Jr., a leading diversity expert who has continually raised the bar on how we think and act on a complex array of diversity issues. In our communities as well as in our workplaces, a feeling of frustration has emerged as the promise of the Civil Rights Movement and affirmative action has become overly politicized and polarizing. But managing diversity is not a new issue. In fact, it is both a hallmark and core challenge that organizations and society have confronted since the founding of America, “an experiment in diversity.” Building on the Promise of Diversity is Thomas’s impassioned wake-up call to bring diversity management to a wholly new level — beyond finger-pointing and well-meaning initiatives” and toward the shared goal of building robust organizations and thriving communities. This original, thoughtful, yet action-oriented book will help leaders in any setting — business, religious, educational, governmental, community groups, and more — break out of the status quo and reinvigorate the can-do spirit of making things better. The book includes a deeply felt analysis of the sometimes tangled intersections between diversity management and the Civil Rights Movement and affirmative action agendas . . . a personal narrative that charts Thomas’s own evolution in diversity thinking . . . and a roadmap for mastering the powerful craft of Strategic Diversity Management, a structured process that helps you: * Realize why multiple activities and good intentions are not enough for achieving sustainable progress. * Recast the meaning of diversity as more than just race and gender, but as any set of differences, similarities, and tensions — such as workplace functions, product lines, acquisitions and mergers, customers and markets, blended families, community diversity, and more. * Accept that a realistic goal is not to eliminate diversity tension but to use it as a catalyst to address key issues. * Recognize diversity mixtures, analyze them accurately, and make quality decisions in the midst of differences, similarities, and
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