Business
Showing 201–238 of 238 results
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Why Some Companies Emerge Stronger And Better From A Crisis
$24.95Add to cartLike many companies over the last few years, yours has probably done a great deal to reassess its physical, strategic, and financial vulnerabilities. But there is a huge difference between business continuity planning and true crisis management. Do your company and employees have the necessary “IQ” not only to withstand a crisis but also to come through it with strength and confidence? Ian Mitroff, recognized around the world as an authority in crisis management, has created a plan that goes well beyond “disaster preparedness” to help your company get accustomed to working in the face of some unsettling facts: * In an age of terror, cyberattacks, large-scale corporate fraud and more, crisis is no longer a question of if, but of when. * Your company, no matter its size, industry, or location, is not immune from this reality. * Your contingency planning will only be as effective as the human beings charged with putting it into action. Mitroff outlines seven distinct competencies your organization needs to handle crises effectively: * Right Heart (emotional IQ): By accepting crisis as an inevitability, you can process much of the shock and grief beforehand, and avoid making the effects of the crisis even worse through an unconstructive response. * Right Thinking (creative IQ): “Crises don’t give a damn for the ways in which we have organized the world,” so out-of-the-box thinking is essential. * Right Social and Political IQ: Understand that your business is subject not only to the particular pitfalls of its industry, but also to the universal and complex challenges that threaten all companies. * Right Integration (integrative IQ): Realize that crises are perceived differently by different stakeholders, and are never simple “exercises” that can be “solved.” Identify and reconcile these perceptions now so that the path is clear when the crisis strikes. * Right Technical IQ: “Think like a controlled paranoid” to uncover ways in which malicious forces could cause a crisis in your company. Question every assumption about what is “normal,” “impossible,” or “absurd.” * Right Aesthetic IQ: Reconsider the classic design of the corporation, which is meant to address problems as they arise, and move toward one in which crisis management is an overarching discipline on a par with, for example, finance. * Spiritual IQ: Reject the notion that people’s physical, mental, and spiritual beings are completely separate; recognize that crises cause us to question the very meani
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Joy At Work
$24.95Add to cartPRAISE FOR JOY AT WORK This is not your everyday leadership book about how to survive in the corporate jungle, or how to outfox the competition to build a bigger bank account. Dennis Bakke knows that business is not just about the bottom line. It’s about something much more important. “Work,” as Bakke explains, “is one of the ways we honor or ‘glorify’ God.” Today, joy and work are rarely used in the same sentence. But God really does intend for us to find joy in our work. Is this possible? Can this be accomplished in a fallen world? Dennis Bakke, a graduate of the Harvard Business School, wrestled with these questions when he cofounded AES, a worldwide energy giant, in 1981. Shaped by his faith, Bakke sets off on a quest to create the most fun workplace ever-using principles established in the Garden. In Joy At Work, Bakke describes how he empowered people to use their God-given talents free of needles bureaucracy, obliterated management, eliminated job descriptions, and pushed decision-making responsibility down to the plant floor. These principles extend beyond the walls of business, and can be applied to nonprofit organizations, churches and even your family. “The idea of creating a workplace in which everyone maximized his or her God-given potential and serves the community is a strong biblical principle. This book provides valuable ideas for leaders who wish to build or strengthen organizations using sound spiritual principles: service, integrity, and social responsibility. Dennis Bakke knows firsthand what it is to put these truths to work.” -Chuck Colson, Founder, Prison Fellowship Ministries
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Gods Economy Israel And The Nations
$17.99Add to cartGenesis 26 describes the dynamic of God’s economy. It says: “There was famine in the land and the Lord appeared to Isaac and said, ‘Dwell in this land and I will be with you and will bless you and I will perform the oath which I swore to Abraham your father.'” God’s economy operates against all odds, which isn’t an option for those living in lands of persecution and distress-and it is emerging as a chief strategy for operating a business or ministry in this post- 9/11 environment. God’s economy is based on God’s Kingdom rule and embraces not only the realities of God’s spiritual riches, but also the community (social) and economic riches outlined throughout the Word of God. It is the reemergence of the ancient biblical principles of entrepreneurship, business, and Kingdom wealth.
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Lean Manufacturing That Works
$19.95Add to cartIs there one factor that allows some manufacturing companies to succeed while others fail? With production a level playing field, with anyone able to purchase the same equipment and facilities, hire and train the same qualified people, and purchase the same raw materials required to make a product-why is it that some companies are consistently more competitive? The simple answer lies in manufacturing technique: how you manage and balance people, materials, and machines. And if your manufacturing organization is slow and inefficient, it’s time to slim down. Lean” manufacturing allows manufacturers to reduce waste and maximize profits by adopting a philosophy of operation that considers value from the perspective of the customer. Far from a dry explanation of theory that simply looks good on paper, Lean Manufacturing That Works brings all the principles of lean manufacturing to where they’re needed most: the shop floor. Engagingly written and easy to put to work, the book is specifically aimed at the people whose daily work involves the manufacturing floor, and it features essential tools that can help streamline operations in any manufacturing environment, A proven “weight loss” plan for your manufacturing environment, the lean strategy allows you to expend fewer resources in delivering value to the customer. The results are growth through the taking of market share, greater profitability, and increased opportunity and stability for your employees. Lean Manufacturing That Works provides insights into this remarkable strategy and shows how to put it to work immediately in your own operations. In Section 1 — the how — Bill Carreira presents a thorough overview of lean manufacturing, with discussions of cost and cash flow; velocity and lead time; what waste is and how it affects both profit and customer satisfaction; how to quantify opportunities to become more profitable; and how to use lean manufacturing to both complement and implement business strategy. Moving onto the why behind lean manufacturing, Section 2 gives step-by-step, dollar-by-dollar guidance on creating a lean process at virtually any manufacturing company, from laying out processes to transitioning and training employees, with valuable information on establishing metrics and ensuring continuous improvement. According to author Carreira, ‘The one and only reason to go lean is to make more money.”” Lean Manufacturing That Works provides you with specific, practical information on every page,
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E Myth Revisited
$26.99Add to cartIn this first new and totally revised edition of the 150,000-copy underground bestseller, The E-Myth, Michael Gerber dispels the myths surrounding starting your own business and shows how commonplace assumptions can get in the way of running a business. Next, he walks you through the steps in the life of a business–from entrepreneurial infancy, through adolescent growing pains, to the mature entrepreneurial perspective, the guiding light of all businesses that succeed–and shows how to apply the lessons of franchising to any business, whether or not it is a franchise. Finally, Gerber draws the vital, often overlooked distinction between working on your business and working in. your business. After you have read The E-Myth Revisited, you will truly be able to grow your business in a predictable and productive way.
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How Full Is Your Bucket (Anniversary)
$24.95Add to cartBased on a simple metaphor, the book features powerful stories, actionable strategies and breakthrough discoveries from a 50-year study. Includes a toolkit with a new Gallup positivity test and a personality assessment made popular by Gallup’s previous bestseller (over 1 million completes).
Organized around a simple metaphor of a dipper and a bucket – already familiar to thousands of people – How Full Is Your Bucket? shows how even the smallest interactions we have with others every day profoundly affect our relationships, productivity, health and longevity. Coauthor Donald O. Clifton studied the effects of positive and negative emotions for half a century, and he and his colleagues interviewed millions of people around the world. Their discoveries contributed to the emergence of an entirely new field: Positive Psychology. These same discoveries are at the heart of How Full Is Your Bucket?
Clifton, who also coauthored the bestseller Now, Discover Your Strengths, penned How Full Is Your Bucket? with grandson Tom Rath. Written in an engaging, conversational style, their book includes colorful stories and five strategies for increasing positive emotions, and it features an online test that measures readers’ Positive Impact.
How Full Is Your Bucket? is a quick, breezy read. It will immediately help readers boost the amount of positive emotions in their lives and in the lives of everyone around them. The book is sure to inspire lasting changes in all who read it, and it has all the makings of a timeless classic.
The expanded anniversary edition includes updated research and content and a workbook for individual and team development.
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Semper Fi : Business Leadership The Marine Corps Way
$18.99Add to cartFor more than 200 years, the U.S. Marine Corps has been a paragon of world-class leadership, excelling in the areas of motivation, training, and management. Semper Fi — which since its hardcover publication has become a best-selling, business leadership classic — shows readers how to adapt these proven practices for their own organizations. Semper Fi goes behind the scenes to pinpoint what works for the USMC, showing readers how to create a training and management culture that brings out the best in all their employees. The book gives readers tough, practical tips for: * inspiring individual initiative * rewarding hard work * encouraging loyalty * working with limited resources * dealing with change * “leading the troops”” at every level of the organization. “This is not,” according to Dan Rather, “one of those mumbo-jumbo, pseudo-philosophical books on leadership. Semper Fi is a book you will actually USE, read, and refer to again and again.”
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Way Of The Shepherd
$17.60Add to cartFind inspiration and a fresh perspective on the art of leadership in this account of a cub reporter who lands the interview of a lifetime and walks away with the keys to exceptional leadership. When the reporter meets with the most respected CEO in America, the businessman shares the seven secrets he learned long ago from his mentor_an eccentric but brilliant professor who taught him proven management principles that, while ancient in origin, are applicable in today’s fast-paced, high-tech world. The Way of the Shepherd is a compact, heart-warming story dotted with humor. It will teach you how to lead the people close to you so they will view their work as a calling rather than merely a job, a place to belong rather than a place to work. It shows leaders how to infuse work with meaning and how to engage, energize, and ignite their workforce and gives employees a better understanding of what makes for a quality work experience. It is a powerful metaphor for leaders that reaches back 5,000 years. It is . . . The Way of the Shepherd.
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Behavioral Advantage : What The Smartest Most Successful Companies Do Diffe
$25.00Add to cartIn their book Winning Behavior, Terry Bacon and David Pugh showed how great companies outperform good ones through “behavioral differentiation” — going beyond superior products and dependable service to connect with customers at every touchpoint. The Behavioral Advantage broadens the concept, applying behavioral differentiation to the business-to-business arena. The best B2B companies depend on a multifront approach to business interaction, and The Behavioral Advantage reveals the secrets behind what is essentially a chess game with competitors. To win the game, companies must develop a carefully plotted opening game, with all internal values, policies, practices, and behaviors fully aligned. A smart and efficient middle game lets the company build and strengthen its position, and the endgame assures victory and lays the groundwork for future business. Just as individual customers do, B2B customers remember those companies whose behavior consistently and significantly outshines even strong competitors. These firms create a lasting advantage — and reap the profits that come with it.
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Into The Unknown
$22.99Add to cartIf life is an adventure, no one will ever live it more fully than Meriwether Lewis and William Clark. Commissioned by President Thomas Jefferson to explore the rumored Northwest Passage, Lewis and Clark instead discovered a seemingly endless land whose very existence foretold a future America infinitely different from what had been imagined. May 2004 marks the beginning of a two-and-a-half year bicentennial celebration of their incredible journey and its significance to the history of America. Against staggering odds, these unique men inspired such absolute loyalty in each other and in their group that they are still widely regarded as the most successful leadership team in American history. Today’s leadership adventures unfold in the rugged terrain of business, and who better than Lewis and Clark to lead us through its toughest challenges? Their story resonates with business leaders of our time because they had to: * Think strategically * Make tough and timely decisions * Surround themselves with good people * Manage resources * Motivate the team * Deal with different cultures * Assimilate information from many sources * Balance long-term goals against short-term realities * Learn from their mistakes * Try new approaches. Most importantly, they had to persevere and change course in the face of adversity. Their lessons will inspire business leaders to take their teams to new adventures of great discovery.
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Zig : The Autobiography Of Zig Ziglar
$19.00Add to cartZig Ziglar, the motivational speaker who has galvanized audiences around the world and written more than a dozen perennially popular books, brings that same unbounded energy and clarity of vision to this candid, inspiring account of his own life and the forces that shaped it.
Every year, Zig Ziglar travels all over the world delivering a resounding message of hope and commitment in forums ranging from high-powered business conferences and church leadership assemblies to youth conventions and educational gatherings. In Zig, Ziglar chronicles another kind of journey: his own transformation from a struggling, not terribly successful salesman to the sales champion of several different companies, and finally to his current position as one of the world’s best-known and most highly regarded motivational speakers and trainers. As he describes his experiences, he brings to life the essence of his teachings: “You can have everything in life you want if you will just help enough other people get what they want.”
At the heart of Ziglar’s story are the people who taught him the importance of balancing a commitment to hard work with compassion for others. His first teacher was his mother, who raised him alone after the early death of his father, and introduced him to the principles and values he has honored for the rest of his life. Her lessons were reinforced by many others-from the men and women who became his business mentors to the friends and spiritual leaders who comforted and supported him when things got tough. Paying tribute to each of them, Ziglar zeroes in on the philosophy and traits that have enabled him to achieve success in business and in his personal life: discipline, hard work, common sense, integrity, commitment, and an infectious sense of humor.
Ziglar’s speaking engagements and seminars along with a wide array of audio and video materials, books, and training manuals, have helped to trigger positive changes in small businesses, Fortune 500 companies, U.S. government agencies, nonprofit associations, religious organizations, schools, and prisons. At once engaging and enlightening, Zig provides a riveting portrait of the man who has achieved so much by embracing the simple but profound goal of helping others.
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Business ER
$21.99Add to cartBusiness ER is a compelling business book that gets to the heart of the matter. It reads like a novel while it uses a powerful medical metaphor to share valuable insights on how to achieve and maintain corporate health, personal health, and a critical balance between the two. The metaphor is revealed as a senior manager, seeking emergency room treatment for stroke symptoms, recognizes the parallel between the functioning of his body and his organization. The authors’ unique medical and business expertise provides rich information and insight linking both worlds. The reader’s thinking is impacted with powerful personal and organizational questions for reflection and action.
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Victory In The Workplace
$16.99Add to cartVictory in the Workplace will empower you with the ability to reign victoriously in your workplace. You will obtain the strength, encouragement, motivation, and inspiration to succeed in the working world. This is a must read for everyone in the working world. No other book will provide the keys to overcoming the serious and sensitive issues that we face in the workplace. Victory in the Workplace offers a fresh perspective for conquering critical issues in the working world. This book provides inspiration on 100 topics that workers confront every day. You will learn how to: Discover and pursue your purpose in life Succeed in the face of challenges and opportunities Display the fruits of the Spirit and honor your faith Maintain a positive attitude and excel in performance Handle difficult and demanding people and personalities Equip yourself with the Lord’s armor to overcome spiritual warfare Victory in the Workplace will inspire and motivate you to overcome the working world as Christ has overcome the world.
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Developing The Leaders Around You Workbook (Workbook)
$17.99Add to cartDr. John C. Maxwell is committed to more than just being a leader_he’s also committed to nurturing and mentoring thousands of potential leaders around him. This passion is what caused him to found INJOY and EQUIP, and it is the driving force in his ministry. Both practical and inspirational, Developing the Leaders Around You is crammed with strategies that help you effectively transform your goals into reality by building leadership in the people around you. Emphasizing that an organization can’t grow until its members grow, Dr. Maxwell encourages readers to foster a productive team spirit, make difficult decisions, handle confrontation, and to nurture, encourage, and equip people to be leaders.
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Theres No Such Thing As Business Ethics
$23.00Add to cartBestselling author and expert on leadership John C. Maxwell claims there is only ONE rule for business. How does a person judge what is ethical? Sometimes it is clear. You know Enron’s leaders were in the wrong. But is it always easy to see where the line is in your life? What’s the standard? And can it work in all situations? John C. Maxwell thinks it can. When the New York Times best-selling author, successful businessman, and former pastor was asked about his thoughts on business ethics, his response was, “There’s no such thing. There is only ethics.”
Maxwell asserts there’s one ethical standard for all behavior. And you might be surprised by what it’s based on. Did you know that a variation of the Golden Rule exists in every major religion? In There’s No Such Thing as Business Ethics, Maxwell shows how people can live with integrity by using the Golden Rule as their standard-regardless of religion, culture, or circumstances. Along the way, he delves into the desires of the human heart, reveals the five most common causes that get people off track ethically, and teaches how to develop the Midas touch when it comes to integrity -
Cracking The Corporate Code
$19.95Add to cartOver the last few decades, advances by African-Americans in the business world have been both impressive and well-documented. But even a cursory glance at the statistics — not to mention a look around most corporations — reveals that, despite much progress, minority executives are still relatively few and far between. Whether in the form of insensitivity, change-averse corporate cultures, socio-economic factors, or outright racism, African-Americans still face very real obstacles along the path to professional success. To many, these obstacles have seemed insurmountable, and their careers have foundered. But to thousands of others, these challenges have been an invitation to excel, and their accomplishments have been worthy of both praise and emulation. Cracking the Corporate Code delves deeply into the lives and careers of 32 such notable professionals. These are not the men and women usually cited: the high-profile government officials, the legendary civil rights pioneers, or the megastar athletes who have leveraged their on-field success into positions of leadership. The authors have chosen instead to profile individuals who have risen through the ranks of America’s most noteworthy businesses, to the highest echelons of corporate power and influence. In exclusive, eye-opening interviews, these men and women recount their impressive and widely differing career trajectories, revealing what motivated and discouraged them, their sources of support and conflict, and the strategies they developed to excel in organizations like PepsiCo, GE, Merrill Lynch, Kraft, Prudential, Chrysler, and dozens more. Rather than offer these inspiring stories as individual biographies, the authors have identified their common threads, analyzing what they reveal to the reader about: * Reconciling the ambiguities inherent for black professionals in corporate culture * Trusting your own abilities and potential while managing the ever-present issue of race * Overcoming isolation to establish not only your place in the organization but also a voice that will be heard and respected * Reading the unwritten rules and developing the “sixth sense” necessary to play the game *Cultivating and managing the relationships that will be crucial to securing more meaningful and influential positions * Understanding what true power is, how to compete for and acquire it, and how to translate it into substantial leadership Opportunities for success abound for African-Americans. For the last 40 ye
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Marketplace Priest
$15.99Add to cartIn Marketplace Priest, Frank Marinkovich, M.D. presents us two ways to conduct business. There is a way of a career versus the way of holy calling. A career is a self-chosen pursuit. It is based on something rational such as security, necessity, vacation, or parental desire. Maybe it satisfies your need for identity. A holy calling is a destiny that was birthed in the heart of God. A calling awakens you to the reality that your destiny started in eternity first in the mind and heart of God. Do you know God, and has God set you free? Then concurrent with that liberty is a mandate to set the culture free. This culture is the area that you are in: business, law, medicine, the arts, government, the trades, etc. It is of necessity that Scripture exhorts us to wake up. Liberation is our calling, cultural reform our mandate. The method starts with who you are. It starts with the nature of Christ, the Spirit of sonship. This book is a must read for all those involved in the marketplace as it will awaken you to God’s destiny, to bring transformation to you and to your sphere of influence. “If there ever was a timely book, this is one. Here is a medical doctor, Frank Marinkovich, cognizant of the concern of the Lord for our vocational calling. He writes in such a practical manner about the “how to” in taking truth out of the meeting place into the market place. In a very clear and definitive fashion we are challenged to see the workplace as an open door of ministry. It is rare today to find someone other than a church leader with such insights and convictions. This is a must read for every member of the body of Christ who desires to make a difference in the marketplace.” JAMES HAMMAN President, Foundations Ministries “As the Spirit of God continues to awaken and endorse those called to marketplace ministries, many new books will emerge. Some will be filled with inspiration and some simply with information. Frank Marinkovich has eclipsed them both; his book is filled with revelation, and the best part of it all is that he is living it out in his life and in his business.” DENNIS PEACOCKE President, Strategic Christian Services “Dr Frank Marinkovich is certainly qualified to speak about this very important subject. I have personally observed him as he has dealt with the issues of health and life purpose with many people, including my wife and I and many of our staff members. His insight into the marketplace and your purpose in life will encourage you and his passion
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17 Indisputable Laws Of Teamwork (Workbook)
$19.99Add to cartWhether leading in business, church, sports, or in your family, teamwork is essential. In this new book, John Maxwell walks readers through the various laws of leadership showing the importance of working together.
Everyone who works with people is realizing that the old autocratic method of leadership simply doesn’t work. The way to win is to build a great team.
John C. Maxwell has been teaching the benefits of leadership and team building for years. Now he tackles the importance of teamwork head on, writing about teamwork being necessary for every kind of leader, and showing how team building can improve every area of your life.Written in the style of the bestseller The 21 Irrefutable Laws of Leadership, this new book not only contains laws that you can count on when it comes to getting people to work together, but it tells them in such a way that you can start applying them to your own life today. And it’s illustrated with great stories of team leaders – and team breakers – from history, business, the church, and sports.
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Attitude 101 : What Every Leader Needs To Know
$14.99Add to cartJohn Maxwell firmly points to attitude as the key in making or breaking a leader. Leadership has less to do with position than it does with disposition, because it will influence the way the followers think and feel. Great leaders understand that the right attitude will set the right atmosphere, which enables the right responses from others. Maxwell addresses what shapes a person9s attitude and whether or not attitude can be changed. He addresses the common feeling of failure and shows how to overcome obstacles. Understanding success as a journey rather than a destination, he explains, is the key to good leadership. He concludes Attitude 101 with practical ways readers can take their attitude to the next level.
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Performance Appraisal Question And Answer Book
$18.99Add to cartMost managers hate conducting performance appraisal discussions. What’s worse, few feel confident in their ability to accurately assess the performance of a subordinate. In The Performance Appraisal Question and Answer Book, expert Dick Grote answers over 100 of the most common — and most difficult — questions about this vitally important but often misunderstood and misused tool, including: * How should I react when an employee starts crying during the appraisal discussion . . . or gets mad at me? * Which is more important — the results the person achieved or the way she went about doing the job? * Is there such a thing as a perfect performance appraisal form? Many of the answers include a Hot Tip or Red Flag: a note to the reader making a particularly insightful suggestion. This book helps supervisors and HR professionals ease the pain of performance appraisal and use the process effectively.
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5 Dysfuncions Of A Team
$19.96Add to cartIn The Five Dysfunctions of a Team Patrick Lencioni once again offers a leadership fable that is as enthralling and instructive as his first two best-selling books, The Five Temptations of a CEO and The Four Obsessions of an Extraordinary Executive. This time, he turns his keen intellect and storytelling power to the fascinating, complex world of teams.
Kathryn Petersen, Decision Tech’s CEO, faces the ultimate leadership crisis: Uniting a team in such disarray that it threatens to bring down the entire company. Will she succeed? Will she be fired? Will the company fail? Lencioni’s utterly gripping tale serves as a timeless reminder that leadership requires as much courage as it does insight.
Throughout the story, Lencioni reveals the five dysfunctions which go to the very heart of why teams even the best ones-often struggle. He outlines a powerful model and actionable steps that can be used to overcome these common hurdles and build a cohesive, effective team. Just as with his other books, Lencioni has written a compelling fable with a powerful yet deceptively simple message for all those who strive to be exceptional team leaders.
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Emotional Intelligence Activity Book
$39.99Add to cartWe’ve all heard of “IQ”…but what’s “EQ?” It’s “Emotional Quotient” (aka Emotional Intelligence), and experts say that EQ is a greater predictor of success at work than IQ. Companies are increasingly looking for ways to motivate and develop their employees’ emotional intelligence. This book presents trainers and coaches with 50 innovative exercises to be used for either individuals or groups. The activities found in the book are grouped according to the various core competencies associated with Emotional Intelligence: * Self-Awareness and Control: an awareness of one’s values, emotions, skills, and drives, and the ability to control one’s emotional responses * Empathy: an understanding of how others perceive situations * Social Expertness: the ability to build relationships based on an assumption of human equality * Mastery of Vision: the development and communication of a personal philosophy The book also includes suggested training combinations and coaching tips.
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Complete Guide To Accelerating Sales Force Performance
$59.95Add to cartEvery firm’s sales force combines the distinctive personalities of its members with the complex issues of size, pay structure, incentives, performance evaluation, and effective uses of new technology. And while underrepresented in most marketing texts, the success of the sales force is a major component in the overall success of most companies. The Complete Guide to Accelerating Sales Force Performance develops an effective, innovative framework for evaluating and improving the performance of any sales force. This book identifies and describes the key factors for creating a fast-track, go-to-market strategy. It’s loaded with proven ideas for improving such “success drivers” as: culture * sales force structure * hiring * sales manager selection * training * compensation * technology * sales territory design * goal setting * performance management. Packed with valuable insights and real-life examples, this guide is an excellent source of practical ideas for sales and marketing managers in all industries.
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Knock Your Socks Off Service Recovery
$18.99Add to cartCancelled flights, damaged goods, botched bills, locked-up software–these are the service screw-ups that leave customers angry, disgusted…and determined to never buy from you again! But these mad-as-hell customers can be wooed back through skillful, planned “service recovery.” And, surprisingly, customers who experience world-class Knock Your Socks Off service recovery become your most loyal customers–and are a source of continuing business for years to come. Building on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system. Enlivened by John Bush’s witty illustrations, the book explains: * The economics of recovery–what it costs when you lose customers, and how little it can cost to win them back * The processes, policies, and technology a company must have to ensure an effective, real-time recovery system * The manager’s role in sustaining an outstanding recovery system–through training, coaching, empowering, supporting, inspiring, and rewarding great service providers.
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Transforming Vision
$28.00Add to cartScience, technology and economic growth motivate our socity. Each is carried on with a little regard for Christian concerns. Brian Walsh and Richard Middleton yearn for change. They long to see Christianity penetrate the structures of society, reforming and remolding our culturre. From scholarship in the universities to politics, business and family life, the Christian vision can transform our world. To stimulate such change the authors analyze our troubled age, show us how it got that way and suggest a solution. Their clear presentatioin of a Christian world view forms the basis of their hope.
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How You Play The Game
$24.99Add to cartThis is a story of passion and commitment and faith-qualities that drove one working-class kid to not only build a sports empire, but also to change the way the entire sports industry has done business. In How You Play the Game, Jerry Colangelo, in his own words, tells how he emerged from the tough streets of Chicago Heights as a high school and college sports star-how he helped create and build the Chicago Bulls-at a time when the NBA was a second-tier professional league, and two basketball teams had already failed in the Windy City-how he moved to Arizona and started the Phoenix Suns, an organization that fought its way to become the ninth richest franchise in all of sports-and how he then began baseball’s newest team, the Arizona Diamondbacks. This is a tale of determination, faith, and, most assuredly, good timing and good luck. In truth, this isn’t one story-but many. Jerry weaves together a lifetime of great moments in sports and tense times in business. Peppered with stories about players and coaches, including Charles Barkley and Connie Hawkins, Red Holzman, and Buck Showalter, as well as owners, general managers, investors, reporters, and more, How You Play the Game is truly an insider’s look at the sports world. Mr. Colangelo’s 30-year history mirrors the evolution of sports to the global marketing and media mega-industry it is today.
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Who Moved My Cheese
$25.00Add to cartParts Of All Of Us
The Story Behind The Story
by Kenneth Blanchard, Ph.D.
A Gathering: Chicago
The Story Of Who Moved My Cheese?
Four Characters
Finding Cheese
No Cheese!
The Mice: Sniff & Scurry
The Littlepeople: Hem & Haw
Meanwhile, Back In The Maze
Getting Beyond Fear
Enjoying The Adventure
Moving With The Cheese
The Handwriting On The Wall
Tasting New Cheese
Enjoying Change!
A Discussion: Later That Same Day
Share It With Others
About The AuthorAdditional Info
With Who Moved My Cheese? Dr. Spencer Johnson realizes the need for finding the language and tools to deal with change–an issue that makes all of us nervous and uncomfortable.
Most people are fearful of change because they don’t believe they have any control over how or when it happens to them. Since change happens either to the individual or by the individual, Spencer Johnson shows us that what matters most is the attitude we have about change.When the Y2K panic gripped the corporate realm before the new millenium, most work environments finally recognized the urgent need to get their computers and other business systems up to speed and able to deal with unprecedented change. And businesses realized that this was not enough: they needed to help people get ready, too.
Spencer Johnson has created his new book to do just that. The coauthor of the multimillion bestseller The One Minute Manager has written a deceptively simple story with a dramatically important message that can radically alter the way we cope with change. Who Moved My Cheese? allows for common themes to become topics for discussion and individual interpretation.
Who Moved My Cheese? takes the fear and anxiety out of managing the future and shows people a simple way to successfully deal with the changing times, providing them with a method for moving ahead with their work and lives safely and effectively.
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Corporate Person : The Nature Of Volunteer Boards, Their Culture, And Corpo (Lar
$14.00Add to cartNo volunteer board is exactly alike. Everyone has its own corporate personality and collective culture. Yet, each board is formed by people who come together to envision, think, act, and speak with a common mission, and so grow and work together for the good of the community. It is for those people that this book is intended.
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Danger In The Comfort Zone
$18.99Add to cartSince the original publication of this important and controversial book, it has stirred up business thinkers everywhere. Now this landmark work has been updated and expanded — with five all-new chapters — to meet today’s continuing challenges to the nation’s productivity and morale. Danger in the Comfort Zone examines the phenomenon of the “entitlement” mentality in the American workforce — people’s preoccupation with their rewards rather than their responsibilities. Bardwick describes three basic mindsets and shows the effect of each on individuals and their organizations: * Entitlement — people feel entitled to rewards and lethargic about having to earn them; motivation and job satisfaction are low * Fear — people are paralyzed; the threat of layoffs makes them focus on protecting their jobs rather than doing them well * Earning — people are energized by challenge; they know their accomplishments will be noticed — and rewarded In this paperback edition, Bardwick points out that although the “fear” element has undoubtedly grown in the last few years, the entitlement attitude is still firmly entrenched at all levels. She offers additional chapters with new, specific techniques for pulling people out of the quagmire of fear and complacency, and igniting them with the energy of true earning.
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Lincoln On Leadership
$17.99Add to cartThe American Civil War was arguably one of the most chaotic periods in history. Yet through it all, Abraham Lincoln managed to keep the Union together and victorious. Here in this fascinating and invaluable book, Donald T. Phillips reveals the strategies and tactics Lincoln employed, and offers ways that that politicians and executives can use those same strategies to make their businesses successful in these tough economic times.
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Winning Attitude : Your Key To Personal Success
$17.99Add to cartJohn Maxwell not only discovered the winning attitude, but he has also experienced the incredible difference it makes. Today he speaks extensively across the United States at business meetings and conferences on the issues of leadership.
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Servant : Simple Story About The True Essence Of Leadership
$26.00Add to cart1. The Definitions
2. The Old Paradigm
3. The Model
4. The Verb
5. The Environment
6. The Choice
7. The Payoff
187 PagesAdditional Info
In this absorbing tale, you watch the timeless principles of servant leadership unfold through the story of John Daily, a businessman whose outwardly successful life is spiraliing out of control. He is failing miserably in each of his leadership roles as boss, husband, father, and coach. To get his life back on track, he reluctantly attends a weeklong leadership retreat at a remote Benedictine monastery.
To John’s suprise, the monk leading the seminar is a former business executive and Wall Street legend. Taking John under his wing, the monk guides him to a realization that is simple yet profound: The true foundation of leadership is not power, but authority, which is built upon relationships, love, service, and sacrifice.
Along with John, you will learn that the principles in this book are neither new nor complex. They don’t demand special talents; they are simply based on strengthening the bonds of respect, responsibility, and caring with the people around you. Perhaps this is why The Servant has touched readers from all walks of life-because its message can be applied by anyone, anywhere-at home or at work.
If you are tired of books that lecture instead of teach; if you are searching for ways to improve your leadership skills; if you want to understand the timeless virtures that lead to lasting and meaningful success, then this book is one you cannot afford to miss. -
Social Style Management Style
$19.99Add to cartWhat is social style, and how can you make it work for you in a business situation? Your success at any management level depends largely on your ability to deal with other people. In this business-oriented approach to interpersonal relationships, management experts Robert Bolton and Dorothy Grover Bolton show you how to assess various behavior patterns and how to use that knowledge to capitalize on your strengths, minimize your weaknesses, and get the results you want from others. Are you predominantly an Amiable, an Analytical, an Expressive, or a Driver? Nearly everyone, according to Boltons’ extensive research, uses on of the four basic social styles more often than the others. No style is better than any other, but each does bring with it a unique pattern of strengths and weaknesses. This book shows you not only how to recognize your particular style but also how to use that knowledge to manage others more effectively, set appropriate life goals and career paths, plan a sound self-improvement plan, increase your creativity, and more. Te best managers, claim the Boltons, excel at being what they are rather than at trying to be what they are not. If you feel that your effectiveness at work could be increased by better interpersonal skills but are tired of theories that want you to overhaul yourself to fit some uncomfortable, impersonal “”management style,”” then let Social Style/Management Style improve your dealings with others and still let you be yourself.
