Business
Showing 101–200 of 238 results
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Enemy Of Engagement
$21.95Add to cartThere are a lot of frustrated people in most workplaces today. We’re not talking about the incorrigible office grump or the permanent slacker. Instead, we’re referring to dedicated workers who are being prevented from achieving their peak potential by organizational obstacles. Better enabling these employees to succeed represents an untapped avenue for radically improving productivity. Packed with the latest research findings from the prestigious Hay Group, The Enemy of Engagement uncovers the hidden impediments to performance-excessive procedures, lack of resources, overly narrow roles, and more-and outlines best-practice solutions for eliminating them. This is not an insignificant issue facing businesses today. According to Hay Group’s study, depending on the industry, between one-third and one-half of employees report work conditions that keep them from being as productive as they could be. The Enemy of Engagement gives managers powerful new insights and research-based tools for ensuring their teams are both willing and able to make maximum contributions.
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Duct Tape Marketing Revised And Updated (Revised)
$18.99Add to cartDuct Tape Marketing is the small business marketing road map – A collection of proven tools and tactics woven together in a step-by-step marketing system that shows small business owners exactly what to do to market and grow their businesses. This guide combines insights gained from over twenty years of successfully working, in the field, with real-life small businesses. There are no theoretical complexities presented in Duct Tape Marketing – just simple, effective and affordable marketing that sticks.
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Managers Guide To Virtual Teams
$22.99Add to cartWith an increasing number employees working remotely, it is more difficult than ever to ensure that team members are working smoothly and productively together. A Manager’s Guide to Virtual Teams is a practical roadmap for bridging the logistical, cultural, and communication gaps that can prevent any virtual team from reaching its full potential. The book explores the four most critical elements to team success: * Trust and Accountability. Ten tips for creating trust within and across virtual teams * Communication. The particular challenges of the virtual world, especially in cross-cultural collaborations * Conflict Management. Examples, case scenarios, and resolution strategies * Deliverables. How virtual teams can get their work “out the door” faster and better A Manager’s Guide to Virtual Teams features the author’s proprietary Trust Wheel model, which includes powerful tools to help teams develop and ensure trust without face-to-face interaction. Filled with self-study exercises, activities, and advice based on the author’s 20 years’ consulting experience, this book can help any organization realize the promise of professionals working closely together-even if they’ve never met.
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Becoming An Exceptional Executive Coach
$32.99Add to cartCoaching is more than simply learning a process and set of skills. Exceptional coaches draw on their professional experience, knowledge of organizationally relevant topics, strong helping skills, coaching-specific competencies, and most important, their ability to use their own intuition in the service of the client. Becoming an Exceptional Executive Coach is the first book that brings all of these elements together to guide readers in developing their own personal model of coaching. The book begins with the foundation for executive coaching: definitions, competencies, and topics. Readers will examine the core content areas crucial in any coach’s work, from engagement and goal setting to needs assessment, data gathering, feedback, and development planning-and then learn how to combine that knowledge with the unique perspective they bring to the table as individuals in order to achieve maximum coaching effectiveness. Each chapter includes a case study that brings the practice of coaching to life. Tools include charts, development plans, contracts, and more, plus ongoing discussion of the role of coaching in organizational contexts.
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Outwitting The Devil
$16.95Add to cartNapoleon Hill wrote this book in 1938, just after publication of his all-time bestseller, Think and Grow Rich. This powerful tale has never been published, considered too controversial by his family and friends.
Using his legendary ability to get to the root of human potential, Napoleon Hill digs deep to identify the greatest obstacles we face in reaching personal goals: fear, procrastination, anger, and jealousy, as tools of the Devil. These hidden methods of control can lead us to ruin, and Hill reveals the seven principles of good that will allow us to triumph over them and succeed.
Annotated and edited for a contemporary audience by Rich Dad, Poor Dad and Three Feet from Gold co-author Sharon Lechter, this book is profound, powerful, resonant, and rich with insight.
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Conflict 101 : A Manager’s Guide To Resolving Problems So Everyone Can Get
$19.99Add to cartWe all know conflict is unavoidable-especially in the workplace. Whether it’s a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, it’s a manager’s role to navigate relationships, and build compromises and collaborations. Conflict 101 gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed positive results. Readers will learn how to: * Build trust * Harness negative emotions * Encourage apologies and forgiveness * Use a solution-seeking approach * Say what needs to be said Incorporating anecdotes taken from the author’s twenty years of experience as a conflict resolution professional, the book helps readers more deeply understand how conflict is created, how to respond to it, and how to manage it more effectively.
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Put Your Dream To The Test
$16.99Add to cartNew York Times and Business Week best-selling author John C. Maxwell helps people answer ten powerful questions to reveal a future where their dream is fulfilled. Most people John Maxwell encounters have a dream. In fact, he’s asked thousands about their greatest aspirations. Some describe their dream with great enthusiasm and detail. Others are reluctant, almost embarrassed, to talk about it. Regardless of their zeal or fear, the same question drives every person with a dream: Can I achieve it? Sadly, most people have no idea how viable their dream is. They hope to achieve it, yet hope is not a strategy. What people need is a way to test their dream. In Put Your Dream to the Test, Maxwell brings the subject of a personal dream down to earth. He gives readers practical and powerful direction for their lives by leading them through ten questions that will help them create a clear and compelling pathway to their dream.
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Unleader : The Surprising Qualities Of A Valuable Leader
$17.00Add to cartWhat kind of leader would you be if you were suddenly handed more power? What if you got that promotion you wanted or a headhunter called tomorrow offering you your dream job? Would your leadership be an example of servanthood and justice, or would you give in to the temptations that power always presents?
In the time it took Samuel to pour oil on each of their heads, Saul and David both moved from unknown kids to kings of Israel. Their responses to that promotion had radically different outcomes. Saul made God sorry he had made him king. David brought joy to God as a man after his own heart.
What about you? What would happen if God suddenly promoted you? A simple way to find out is to evaluate what your leadership looks like right now, and this book gives you the opportunity to do just that. Read about the intriguing similarities between Saul and David and the different choices they made that shaped their leadership. Then compare basic qualities of your leadership to each of theirs. You may be surprised at the qualities God values in a leader.
Leadership development is a lifetime process. No matter your age or leadership experience, there is still time to grow into a leader that brings more joy to God’s heart. Take the journey. It could have some wonderful rewards.
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Business For The Common Good
$32.00Add to cartIs business just a way to make money? Or can the marketplace a venue for service to others?
Scott B. Rae and Kenman L. Wong seek to explore this and other critical business issues from a uniquely Christian perspective, offering up a vision for work and service that is theologically grounded and practically oriented. Among the specific questions they address along the way are these:
What implications does the Christian story have for the vision, mission or sense of purpose that shapes business engagement?
What parts of business can be affirmed and practiced “as is” and what parts need to be rejected or transformed?
What challenges exist as attempts are made to live out Christian ideals in a broken world characterized by tight margins, fierce competition and short-term investor pressures?
How do Christian values inform specific functional areas of business such as the management of people, marketing and environmental sustainability?Business can be even more than an environment through which individual Christians grow in Christlikeness. In this book you’ll discover how it can also be a means toward serving the common good.
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Consultative Selling : The Hanan Formula For High-Margin Sales At High Leve
$22.99Add to cartDo you sell products or services? It doesn’t matter: What you’re really selling is customer profit. You help your customers and clients make profitable business decisions, and you are both rewarded with the fruits of a long-term business relationship. For 40 years, Mack Hanan’s Consultative Selling has empowered countless sales professionals to reap maximum success, and the Eighth Edition is here to take them-and you-to the next level, with brand new sections on: Creating a two-tiered sales model to separate consultative sales from commodity sales * Building and using consultative databases for value propositions and proof of performance * Studying your customers’ cash flows to win proposals * Using consultative selling strategies on the Web * Coping with-and reversing-the inevitable “no” Consultative Selling is packed with new partnering strategies, cost/benefit analysis templates, detailed monetized value proposition models, outcome-based branding approaches, and powerful consulting tactics that will make your customers’ competition-and your own rivals-irrelevant.
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Great Commission Companies (Revised)
$29.00Add to cartBusiness as mission has emerged as a significant new model for mission in the twenty-first century. Today’s globalized economy has created strategic opportunities for Christian business enterprises in some of the most unlikely corners of the world. In this landmark book, economist Steve Rundle and missiologist Tom Steffen offer their paradigm for the convergence of business and missions–the Great Commission Company. Such companies intentionally create businesses in strategic locations, pursuing profits while remaining unabashedly Christian in their purpose. By establishing authentic businesses that employ local workers among the least-reached peoples of the world, they contribute to the economic health of the immediate community and also provide avenues for both physical and spiritual ministry.
In an era where multinational corporations have global influence and impact, the Great Commission Company opens up new possibilities for missions-minded entrepreneurs and businesspeople who want to change the world to the glory of God.
This revised and expanded edition provides new and updated case studies of Great Commission Companies in diverse contexts around the world.
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Knockout Entrepreneur
$16.99Add to cartBoxing great and business success George Foreman shares his knockout business secrets for entrepreneurs.
Readers remember George Foreman as the former Heavyweight Boxing Champion and the spokesman for the popular George Foreman Grill. What they may not know is that he is also a successful entrepreneur whose portfolio today boasts the George Foreman Grill, George Foreman’s Knockout Cleaner, a line of clothing with Casual Male, fitness videos, Elgin watches, and much more. In Knockout Entrepreneur, Foreman shares his success secrets with aspiring and current entrepreneurs.
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Time Traps : Proven Strategies For Swamped Salespeople
$18.99Add to cartProductivity. It has been a buzz word in the business world for years. But despite our best attempts and countless self-help books, we still fall behind, work late, juggle our schedules, and become swamped. Time Traps addresses the most common misconceptions we have about time and our use of that time in the marketplace. Duncan has proven remedies for universal time troubles, and he shows readers how to set a schedule that works-not just some days but every day. With the principles in Time Traps, salespeople will see a rise in their sales as they experience a drop in their working hours.
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101 Project Management Problems And How To Solve Them
$19.95Add to cartEven with a terrific project management program in place, problems can arise to derail your team’s hard work. The last thing you need in the heat of battle is academic theory. You need field-proven fixes, practical answers to urgent questions, and simple strategies for navigating around obstacles. 101 Project Management Problems and How to Solve Them explores a wide range of these real-world challenges, including how to: * Keep a project on track despite unavoidable interruptions. * Prevent unreliable outside collaborators from jeopardizing the entire project. * Manage project teams who have little or no project management experience. * Make up for lost time without cutting corners. * Succeed in the face of threatened budget cuts. * And many more. Filled with plan-ahead strategies as well as on-the-fly solutions, this helpful guide is the ultimate project adviser and on-the-job troubleshooter in one!
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Equipping Laypeople For Transformational Workplace Ministry
$15.99Add to cartEquipping Laypeople Many Christians fail to see their places of work as their most logical mission field, missing opportunities for both workplace ministry and evangelism. Those who do see their places of work as a mission field are making a tremendous difference where they work. Given the amount of hours typically spent working, the personal trials and dysfunctions many carry with them to work, as well as the poor working conditions of many American workers, there is a tremendous need for Christians to transform their places of work. Even though many pastors tell their church members to go out and reach people, they are not providing them with the necessary training to reach those in the workplace. There is a great need for laypeople to be built up, to be creative, and to live out their faith at work. Pastors have been given the ultimate privilege of equipping God’s people for service. Churches must be intentional about providing laypersons with the theological tools and practical information necessary to understand and effectively exercise workplace ministry. We must begin by accepting that all God’s people are placed in workplace ministry, and seek to know God’s original plan for work, as well as how to integrate work and faith. In EQUIPPING LAYPEOPLE FOR TRANSFORMATIONAL WORKPLACE MINISTRY, Caroloretta Tucker offers her Doctorate’s thesis research results to pastors and churches as a firm foundation for this effort.
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Why Business Matters To God
$26.00Add to cartJeff Van Duzer grew up thinking business was the source of much damage and evil in the world, the work of greedy capitalists polluting the environment. Thirty years later he was dean of a business school. In the course of that remarkable transformation, Van Duzer found cause for both hope and concern. He discovered many business people achieving a great deal of good for society as well as a lot of illegal and unethical behavior. Along the way he found some who thought that merely being honest and kind was what made business Christian. Others said they’d never ask pastors for business advice because they had no interest or experience in their work. After all, wasn’t “full-time Christian service” what the church was all about? This book explores the nature and meaning of doing business and finds it calls for much more than most think. Van Duzer presents a profoundly Christian approach that integrates biblical studies with the disciplines of business and economics. Looking beyond the place of ethical principles and the character of the individual, Van Duzer displays a vision of business that contributes to the very purposes of God.
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Get Em While Theyre Hot
$16.99Add to cartBaby boomers are edging toward retirement, and the U.S. is facing its most critical shortage of skilled workers in its modern history. As the average worker’s skill levels decline, the labor supply is projected to decrease dramatically and exponentially, creating a skilled-labor gap starting in 2005 and growing to 5.3 million in 2010 and to 14 million in 2020. The ability to attract, develop, and retain skilled workers will become a critical skill for both public and private organizations.
Get ’em While They’re Hot is a beneficial manual for employers, managers, HR directors, or anyone concerned with being competitive in the labor market in coming years. It features successful techniques for attracting and nurturing quality, skilled, and productive employees.
The upcoming labor shortage will be at the top of every political list in the coming year. This will be a “must read” for very person concerned about the competitive laber force.
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Navigating Lifes Lost And Found
$15.49Add to cartIt wasn’t supposed to be this way. Life was supposed to be the nice home, good job, the white picket fence…. The American dream. But somewhere along the line something went wrong-drastically wrong. The career that guaranteed the good life fell short. The idyllic marriage that started out full of love, hope and anticipation gradually fizzled out. Your 401-k is now a 201-k. The dream home is under water. The pension that you counted on got cut. The money that you set aside for your kid’s college was supposed to grow, not shrink. What happened? We followed the path that was so deftly portrayed as full of promise and allure, but it has fallen far short of what we believed it would be.
In “Navigating Life’s Lost and Found”, you will learn
* Which path you are heading down
* The American Dream is possible-as long as you follow the right path
* How to eliminate worry from your life
* The difference between a follower and a believer
* To live a life of fulfillment and abundanceIf the path that you’re on has left you wondering, “Is this what life is meant to be?”, let this book lead you to the path of the life you were born to live!
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Something More : A Devotional Dimension For The Joseph-Daniel Calling
$14.99Add to cartFor those chosen, the Joseph-Daniel calling requires “something more.” The “something more” marks true Kingdom leadership with a maturity that endures. It demands a cost far beyond spoon feeding, or the good intentions, ambitions, or any other notion of man. While the more easily digestible milk mode referred to in Hebrews comes primarily from absorbing information, the meat or proactive mode to maturity takes time, dedication and a first-priority commitment. It is the dividing asunder between the many who are called and the few who are chosen. This book outlines a pathway to steward your calling. It is not designed for those focused on their comforts, the lusts of the flesh or the love of the world. If taken seriously and acted on; it will release the meat of maturity leading to “something more” than might ever come from the best of human efforts.
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Hidden Power Of Informal Leadership
$14.99Add to cartTap Into a Hidden Gold Mine!
Are you looking for creative ways to improve your team’s performance? Do you have to work harder and smarter, or produce more with the same or less resources? Informal Leadership uncovers a valuable human resource hidden inside your group.
In this simple and practical book you will discover who these influential leaders are and what drives them, and will be able to increase your success by learning how to tap their talents and skills to:
* Increase innovation and performance
* Stay ahead of the game
* Make more impactful changes
* Exceed expectationsInformal Leadership provides a short and effective route to mobilize your people-and produce outstanding results. It also provides fresh insights on how to inspire your Informal Leaders and leverage their strengths to achieve results way beyond what is expected.
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Jesus Was A Capitalist
$15.99Add to cartIn the Ancient Scrolls of His written teachings, Jesus taught very clearly in simple words:
The obligation of all people to have great wealth for the good of all.
How to have great wealth no matter how poor, or small you start.
That it is so easy for the very rich to enter the kingdom of heaven.
That it is very spiritual to have great wealth for the right purposes.
That the statement”you can not serve God and money”, actually means to have more money, not less.
That the very rich should generate much more and how.
He told the Apostles and the disciples to keep their wealth, but not take it in their purses, for they were worthy of pay where they ministered.
Also, many wealthy women traveled with Jesus and financed His ministry. One of these wealthy women of great influence was the wife of rich Herod’s business manager. (LK 8:1-3).
These ancient scrolls are labeled Matthew, Mark, Luke, and John. They originally, accurately recorded all the wealth – Dominion – teachings of Jesus for the benefit of all persons. Over 2,000 years later these scrolls still teach the same simple truths of easy success for all.
These scrolls are now in the Book called the Bible. Here they are for you in this book on the scrolls-to-gold-teachings-of-Jesus, the Master Teacher of true capitalism, etc. -
Grants For Christian Ministries And More
$15.49Add to cartDo you need funds for your ministry? You could take the next few years and spend thousands of dollars to travel the country and to hear what the funding experts who wrote this book have to say. Or you can order this book right now and get all their expert advice in one place at one time. Get their help now to avoid the funding land mines and move more quickly into the harvest field of greater provisions for your ministry. BRIAN KLUTH, Founder of the www.STATEofthePLATE.info giving research and www.MAXIMUMgenerosity.org
Our Lord Jesus has allowed me to serve ministries and generous givers all across the country for almost three decades. Each week during the past nine years, the professional team at Servant Christian Community Foundation has helped me personally and professionally with this important facet of Christian Discipleship. Grants for Christian Ministry and More is a tremendous resource and typical of the excellent support that consistently flows from Servant. DAVID M. DAVIES, Vice President of Gift Planning and Acquisition for Kids Across America
Grants for Christian Ministries and More is a must read for anyone engaged in the work of our Lord. It is the “how to” book for any Christian Ministry that also provides foresight to the challenges ahead. Carl Landwehr, President Vitae Foundation
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Ministry In The Marketplace
$12.49Add to cartBecome a minister in the marketplace!
Ministry in the Marketplace: Joining Your Personal Faith and Professional Life shows how to bridge the divide between calling and career. If you ever wondered whether or not God could work wonders in your workplace, then this is the book for you. Quit leaving the ministry to professional ministers and start reaching people in your sphere of influence!
We were made to represent God and touch people’s lives and when we don’t do what we were created to do we are left feeling empty and dissatisfied. Yet this book is more than just about purpose, but also a practical discussion about how to really walk with God as a minister in the marketplace.
Those that are not called to the full-time ministry still have a real calling to reach out to others on God’s behalf because we were created to touch the world with the love of God. That does not mean we have to be in a pulpit ministry, but that our daily lives are our pulpit, and the people around us our congregation.
Inside this revolutionary book, author Michael Kocurek reveals:
* It is God’s will for us to minister to people around us even while we are on the job.
* A godly definition of success doesn’t exalt work at the expense of God’s purposes.
* We have placed too much of the work of ministry on the pastor of the local church. -
Experience Effect : Engage Your Customers With A Consistent And Memorable B
$22.99Add to cartThe decision to pay for a product or service often transcends the commodity itself to the total buying process: message, ads, sales approach, website, interaction, and more. Jim Joseph’s The Experience Effect shows how to coalesce these elements into a seamless consumer experience that resonates deeply, builds brand loyalty, and keeps customers coming back.
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1st Time Trainer 2nd Edition
$22.99Add to cartSuccessful organizations depend on training to keep them viable-but in today’s belt-tightening economy, managers are often asked to become expert training facilitators overnight. Faced with the challenges of diversity, a multi-generational workforce, and the many options made possible by technology and e-learning, even first-time trainers must be ready with the most up-to-the-minute techniques. Thoroughly revised, The First-Time Trainer is a concise, information-packed guide that will quickly transform readers into confident, effective trainers. Filled with real-world examples and dozens of field-tested tools, the book shows readers how to: Select media and delivery methods * Prepare and give effective presentations * Communicate with learners and get them involved * Ask the right kind of questions * Cope with behavior problems * Give and receive feedback * Put objectives to the test * And more Training is still the best way to make certain employees perform at their best. This user-friendly guide gets first-time facilitators training like pros in no time.
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Home Staging That Works
$18.95Add to cartWant to sell your home at a premium price-now? Never mind simply tidying up: an amazing 91% of real estate professionals say professional staging is the way to go. But sure enough, hiring a staging consultant will cost you. Thankfully, you can now get all the secrets and techniques the pros don’t want you to know, from one of America’s most successful staging experts. Home Staging That Works shows you how to turn any home into a showpiece that buyers will be fighting over. With specific recommendations on what to do, keep, chuck, fix, paint, replace, avoid, update, show, hide, highlight, and more, you’ll learn how to: Focus on your potential buyers’ tastes (not your own) * Create curb appeal * Drive Internet interest with photos that flatter your home * De-clutter and pre-pack at the same time * Clean and repair your home without spending a fortune * Keep your home sale-ready-without being afraid to live in it Complete with photographs of real-life before-and-after transformations, Home Staging That Works offers strategies for each room in your home, as well as conceptual approaches to bring the parts together beautifully. Your home is a magical place waiting for the right buyer to fall in love. Make the match happen with Home Staging That Works!
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Everyone Communicates Few Connect
$29.99Add to cartThe world’s most respected leadership expert gives five principles and five practices for breaking the invisible barrier to leadership and personal success. You have a good idea but can’t convince your peers of its merit. You crafted a groundbreaking strategy, but the team trudges on in the same old way. Certain people move forward in their career while you seem to be stuck. If this describes you or someone you know, the problem is not the quality of what you have to offer. The problem is how you connect with people to create the results you desire. In Everyone Communicates, Few Connect, John Maxwell takes readers through the Five Connecting Principles and the Five Connecting Practices of top-notch achievers. He believes that a person’s ability to create change and results in any organization-be it a company, church, nonprofit, or even a family-is directly tied to the ability to use the teachings of this book.
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2nd In Command
$16.49Add to cartSECOND IN COMMAND addresses the leadership and accountability of any company large or small through the Chief Operating Officer position down the corporate ladder to reach all employees. Through Second In Command, employee value is identified by the employee and the manager so that the employee begins to operate in Excellence thereby producing greater value of the employee to the organization. This additional value to the company generates promotable employees.
This book will guide you in moving with the New Market direction, unleashing the power of the leaders in your organization. This is accomplished through Excellence and Integrity which generates Trust among it’s customers and employees. The Trust that is developed generates Loyalty within and without the organization, therefore producing greater revenues for the company and more satisfied customers. The Board of Directors of these companies are “speechless” when they look at the bottom line profits generated through the companies ran with these core values.
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Lean Machine : How Harley-Davidson Drove Top-Line Growth And Profitability
$22.99Add to cart2017 Shingo Prize for Literature Some things never change. Harley-Davidson is still the great, iconic American motorcycle. But like many storied companies, Harley has had to evolve to stay on top, even to stay in existence. From near-extinction in the early eighties, it has risen to worldwide recognition for management excellence and innovation. The Lean Machine is an inside look at how Harley-Davidson was able to adapt in an ever-changing world and accelerate product development. Rooted in Japanese productivity improvement techniques, Knowledge-Based Product Development helped fuel Harley’s incredible period of sustained growth. Even after the company earned the PDMA Corporate Innovator Award in 2003, Dantar Oosterwal, a Harley-Davidson executive, took the improvement a quantum leap further. By implementing Lean Product Development techniques, Harley realized an unprecedented fourfold increase in throughput in half the time, powering annual growth of more than ten percent. In The Lean Machine, Oosterwal shows the day-to-day transformation at Harley and identifies universal change and improvement issues, so that companies in any industry can incorporate Knowledge-Based Innovation-with predictably excellent results.
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Business As Mission
$55.00Add to cartC. Neal Johnson offers the first comprehensive guide to business as mission (BAM) for practitioners. He provides conceptual foundationas for understanding BAM’s unique place in global mission and prerequisites for engaging in it. Then he offers practical resources for how to do BAM, including strategic planning and step-by-step operational implementation.
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Pricing For Profit
$19.95Add to cartMany small business owners are trapped by industry pricing and market misconceptions, when they could be compensated for the true value of the product or service being offered. The low price they feel compelled to offer limits their ability to generate profits which, in turn, slows their response to changing customer needs. The good news is that a business can command almost any price it chooses by focusing on the value-not the cost-to the customer. Pricing for Profit shows businesspeople how to break out of the stranglehold of industry pricing and charge more for their wares (regardless of the competition) without alienating their customers. Readers will learn how to: * Quantify the value of their products or services * Distinguish between price buyers and value buyers * Bundle their offerings for competitive advantage and increased customer value * Craft a powerful marketing message that communicates value * Generate more unit sales and close more sales overall, at higher prices * Make more money with less effort Filled with easy-to-use formulas, sample scripts, clear examples, instructive exercises, and more, this accessible and practical guide is a must-read for businesspeople who want to be well-paid for the value they provide.
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Building A Firm Foundation For Business Success
$15.99Add to cartDr. Titshaw holds a PhD degree in Business Administration. He has over 20 years experience in the field of Human Resource Management and has owned his own business-consulting firm. He has taught numerous courses in the field of Business Administration at the graduate and undergraduate levels. He also served as a small business consultant at the University of Georgia, where he advised and assisted prospective entrepreneurs and business owners in all areas of business management including planning, organizing, leading and controlling. Dr. Titshaw also served on the Business School Advisory Council at Lee University, Cleveland, TN. He and wife, Mary Nell, currently reside in Westminster, South Carolina. They have 4 children and 6 grand children. Through this book, Dr. Titshaw provides a great service to small business entrepreneurs, both current and future. Many fail due to lack of preparation, unrealistic expectations and incompetence. This need not be with books like Titshaw’s now available. He provides an overview of all aspects of starting and operating a small business, including sample forms and practical tips from his many years of work and teaching experience. This book is ideal for the individual entrepreneur, small group or large class study. You will find no better help for this worthwhile challenge than this book.
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Smart Selling On The Phone And Online
$18.99Add to cartBecome a true sales warrior by learning how to open stronger, build trust faster, handle objections better, and close more sales. Smart Selling on the Phone and Online pinpoints the 10 skills essential to every salesperson’s high-efficiency, high-success performance.
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Fundamentals Of Enterprise Risk Management
$49.99Add to cartUsing examples from companies such as Home Depot, Airbus, Boeing, and Nokia, Fundamentals of Enterprise Risk Management takes a fresh look at one of the hottest topics in business today. Showing readers in charge of monitoring operational exposures in corporations, nonprofit organizations, and government agencies how they can best determine and balance opportunities against the possibilities of loss, this book provides clear strategies to help readers: * recognize both internal and external exposures * understand important concepts such as risk mapping and risk identification * recognize the weaknesses of current ERM systems * align risk opportunities with their organization’s business model * stay in line with Sarbanes-Oxley compliance The book introduces innovative new concepts such as hierarchical risk structures, alignment of risks with the business model, creation of a central risk function, and the role of an ERM knowledge warehouse. Featuring enlightening case studies and practical exercises, this essential book shows readers how they can implement ERM the right way at their organizations.
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How Successful People Think
$12.00Add to cartThe perfect, compact listen for today’s fast-paced world, How Successful People Think (derived from Maxwell’s previous book, Thinking for a Change) will teach listeners the 11 secrets successful people know. Arranged in an easy-to-follow format, America’s leadership expert, John C. Maxwell, will teach listeners how to expand their thinking and achieve their dreams.
The 11 keys to successful thinking include:
Big-Picture Thinking – seeing the world beyond your own needs and how that leads to great ideas
Focused Thinking – removing mental clutter and distractions to realize your full potential
Creative Thinking – thinking in unique ways and making breakthroughs
Shared Thinking – working with others to compound results
Reflective Thinking – looking at the past to gain a better understanding of the future. -
Improving Employee Performance Through Appraisal And Coaching 2nd Edition
$24.95Add to cartWhen Dick Grote, in the Foreword to this book, writes that nothing’s changed,” he is not speaking to the state of the human resources field or the art of performance management, both of which have evolved continuously, profoundly, and for the better. Nor is he describing the content of the new second edition, which, in fact, contains comprehensive material on a whole new generation of jobs in technology, customer service, and other rapidly changing fields, plus brand new examples and two full case studies. What’s not changed is the fact that author Donald Kirkpatrick is one of the leading voices on human resources and training and development. For more than forty years, Kirkpatrick’s four-level performance evaluation model has been the standard throughout the world, and has revolutionized the way enterprises manage, monitor, and optimize employee performance. The new edition of Improving Performance Through Appraisal and Coaching contains all the wisdom and step-by-step processes of the original, with all the guidance and tools you’ll need to implement a program that gets maximum results. The book starts with a 40-question test about your organization and its processes and attitudes regarding performance appraisal and coaching. Taking the test both before and after reading the first section of the book will highlight exactly where your existing initiatives can be improved and new ones put in place. Kirkpatrick then goes on to describe in detail how a culture of coaching builds and enhances performance, and how to build this culture across the entire organization. Examples and eye-opening Notes from the Field both reinforce and complement the author’s sage recommendations, illustrating how his approaches can be adopted in their entirety or deployed piecemeal, depending on your organization’s specific needs. The case studies, both from major employers, prove the overarching value of a proactive performance appraisal program and vibrant coaching environment. The book is packed with ready-to-use forms and, more important, instructions and observations on their effective use. Plus, every chapter is designed for practical application, featuring accessible charts and figures, lists of key points, specific suggestions, cause-and-effect relationships, and much more. While workplaces and jobs have changed dramatically, some truths seem everlasting. One is that in order to obtain exceptional employee performance, you need to build a thorough and consistent appraisal
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Driving The Career Highway
$17.99Add to cartAs leaders of prestigious executive search firms and organizational consulting firms, Janice Reals Ellig and William J. Morin have decades of experience working with people who failed to see the signs of trouble in their careers-or to read them right. These two experts have distilled the twenty most compelling problems and situations that can cause a person to detour, stall, get lost, or crash and burn on their career highway.
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Class With Drucker
$18.99Add to cartHailed as “a warm and useful read,” A Class with Drucker brings to life invaluable advice from the world’s greatest thinker and writer on management. From 1975 to 1979, author William Cohen studied under the great Peter Drucker and became the first graduate of his doctoral program. What Drucker taught him literally changed his life. In a matter of a few years, he was recommissioned in the Air Force and rose to the rank of major general. Eventually, he became a full professor, management consultant, multibook author, and university president-all while maintaining a nearly lifelong friendship with the master. In A Class with Drucker, Cohen shares many of Drucker’s teachings that never made it into his countless books and articles, ideas that were offered to his students in classroom or informal settings. Cohen expands on Drucker’s lessons with personal anecdotes about his teacher’s personality, lack of pretension, and interactions with students and others. He also shows how Drucker’s ideas can be applied to the real-world challenges managers face today. Enlightening and intriguing, this book will enable anyone to gain from the timeless wisdom of the inspiring man himself.
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Building A Winning Sales Force
$29.95Add to cartSales force effectiveness drives every company’s success, but keeping a sales organization at the top of its game is a constant challenge. As experts in the field, Andy Zoltners and Prabha Sinha have helped sales leaders around the world perfect their sales strategy, operations, and execution. Combining strategic insight with pragmatic advice, Building a Winning Sales Force provides current and aspiring sales leaders with innovative yet practical solutions to many of the most common issues faced by today’s sales organi-za-tions. The book shows readers how to: assess how good their sales force really is * identify sales force improvement opportunities * implement tools and processes that have immediate impact on sales effec-tive-ness * attract and retain the best salespeople * design incen-tive compensation plans * set goals * manage sales perform-ance * motivate the sales force With practical advice and case studies of companies that have conquered even the most challenging obstacles, Building a Winning Sales Force will enable every company to drive sales and stay competitive.
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Digital Engagement : Internet Marketing That Captures Customers And Builds
$24.00Add to cartIn an age of overwhelming Internet competition and rampant takeovers, marketers face the very real challenge of understanding how to engage customers online. Leland Harden and Bob Heyman, online marketing pioneers and authors of the popular book Net Results, team up again to teach marketers how to use search engine optimization, affiliate marketing, and all of the Web 2.0 tools they need to compete in the digital marketplace. Filled with up-to-date information on the best venues for online marketing, as well as explanations of social networking, virtual worlds, widgets, wikis, and emerging media, Digital Engagement shows marketers how to: stop burning money on web advertising campaigns that don’t deliver * tweak websites to improve conversions and traffic flow * master proven strategies for consumer-generated media to generate buzz and improve brand recognition Featuring case studies from companies like Toyota and Tommy Hilfiger as well as lists of key vendors for online marketing software, this is the only book that offers a truly comprehensive guide to all of the new online marketing tools.
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Leadership Game : Winning Principles From Eight National Champions
$15.99Add to cartWhether you are coaching football, running a business, leading a charitable organization, or organizing a ministry team, the first step to success is in building a winning team. Author Tom Mullins, a winning college football coach himself, sought input from eight national champion football coaches for their approaches in building balanced and cohesive teams. Their responses are the Key Principles shared in The Leadership Game.Coaches Osborne, McCartney, Stallings, Fulmer, Stoops, Bowden, Coker, and Spurrier share insights, anecdotes, and real-life experiences here. Having won 11 of the last 13 national championships collectively, these coaches have what it takes to equip any leader to strategically build a successful team.
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Living A 5 Star Life By Design
$15.49Add to cartThis book will walk you through eight biblical and business principles that will propel you to experience and enjoy a life worthy of living. If you are serious about experiencing all that life offers, this book will challenge you to do what is necessary to enjoy the life God intended for you.
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Jacks Notebook : A Business Novel About Creative Problem Solving
$18.99Add to cartProblems! Jack Huber has his share. But when he is introduced to the creative problem solving process from an unexpected source, life soon changes . . . drastically. Jack Huber dreams of being a professional photographer and starting his own business. He has a few ideas but doesn’t know how to process them to make his dream a reality. That is until an unlikely mentor stumbles upon Jack’s path and shares a whole new way of thinking through problems. In Jack’s Notebook, Gregg Fraley, an innovation consultant to Fortune 500 companies, illustrates a well-kept secret of corporate America: the Creative Problem Solving process. “If you are struggling to move ahead in your career, if you’re an executive with a thorny corporate challenge, someone trying to solve a messy community issue, a family trying to sort through an emotional conflict, or an entrepreneur looking for ways to make the most of limited resources-this book is for you. If you have a ‘mess’ on your hands, you have found a useful tool.” -from the Introduction
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360 Degree Leader Workbook (Workbook)
$19.99Add to cartIn his nearly thirty years of teaching leadership, John Maxwell has encountered this question again and again: How do I apply leadership principles if I’m not the boss? In The 360 Degree Leader Workbook, Maxwell addresses that very question and takes the discussion even further. You don’t have to be the main leader, asserts Maxwell, to make significant impact in your organization. Good leaders are not only capable of leading their followers but are also adept at leading their superiors and their peers. Debunking myths and shedding light on the challenges, John Maxwell offers specific principles for Leading Down, Leading Up, and Leading Across. 360-Degree Leaders can lead effectively, regardless of their position in an organization. By applying Maxwell’s principles, you will expand your influence and ultimately be a more valuable team member.
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EQ Interview : Finding Employees With High Emotional Intelligence
$18.99Add to cartSmart hiring managers know that emotional Intelligence (EI) is a key indicator of success, but not always how to spot it. The EQ Interview will build your skills in assessing EI to ensure a good fit, with 250 behavior-based questions designed to uncover emotional strengths. You’ll learn to analyze responses to predict success—and even spot “EQ frauds” to avoid bad hires.
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AMA Guide To Management Development
$29.95Add to cartBased on the set of managerial competencies specially developed by the American Management Association for a new core management curriculum, The AMA Guide to Management Development provides readers with a comprehensive understanding of how to continually develop managers throughout their entire organization. The book considers every factor important in management development, and features in-depth information on topics including: * The five major categories of competencies, including business knowledge and the ability to lead and manage change and innovation * The specific skills needed, including communication skills and people management skills * Alternative methods organizations may use to develop managers, including different types of training and evaluation of learning effectiveness Management development is a crucial task for every enterprise. This book gives readers the guidance they need to make sure that both current and future managers have the abilities their organizations need to prosper.
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Strategic Staffing 2nd Edition
$35.00Add to cartCo-published with SHRM. Many organizations understand the benefits of a longer-term approach to staffing: reduced turnover and hiring costs, improved efficiency and morale, and ultimately greater profits. Unfortunately, traditional approaches to strategic staffing are often more effective on paper than in the workplace. Strategic Staffing: Second Edition shows how to identify staffing needs and opportunities through qualitative and quantitative measures, and presents several effective, nontraditional approaches to strategic staffing. Bechet includes factors as diverse as promotions, retirements, “decruiting” (the active management of staff out of an organization), termination, and even retention. Featuring full case studies and dozens of examples, the book is both enlightening and practical. And to help readers create their own staffing plans, the companion site has holds a trove of invaluable tools, including: * PowerPoint(TM) slide presentations * Customizable Excel(TM) spreadsheets * Assessment and evaluation forms * Calculations and analyses * Sample staffing plans, and much more. Integrating a strategic approach to staffing can result in reduced turnover and hiring costs, improved efficiency and morale, and ultimately greater profits. This book is a detailed, process-oriented guide that offers all the tools staffing professionals need.
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Accidental Entrepreneur : The 50 Things I Wish Someone Had Told Me About St
$18.99Add to cartLike many business owners, Susan-Urquhart Brown never expected to end up as an entrepreneur. Launching her own business spoke to her passions, but she soon realized there was much more to being a successful owner than she ever expected. In The Accidental Entrepreneur, she takes all the mystery out of going solo. For those who are just beginning to consider starting a venture as well as those who want to take their organization to the next level, she offers advice on what works and what doesn’t. With hard-won wisdom and empathy, she shows readers: * the 8 questions everyone should ask up front * the top 10 traits of the successful entrepreneur * how to obtain a license and sellers permit * the best way to create a business plan * 10 simple ways to get referrals * the 6 secrets of marketing a business * smart tips for investing and finance * ways to avoid burnout * how to avoid the 7 biggest pitfalls in business Starting one’s own business should be exciting, not scary. This is the one book that will show readers how to create a successful and fulfilling venture they can be proud of.
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Managing Online Forums
$26.99Add to cartEvery day, millions of users log on to their favorite online forums and interact with others to get advice and discuss everything from the latest news and trends to their hobbies, professions, and whatever else strikes their fancy. Admin-istrators have to lead these communities, deal with difficult users, and choose moderators. Legal constraints, spammers, and technical issues can turn the excitement of running an online community into chaos. With the right guidance, however, running forums can be a pleasure. Patrick O’Keefe has spent years developing and managing online communities. Now, he shows readers how to make the right decisions about every aspect of their forums, including: * choosing a name and domain name * picking the right software * deciding on user options like avatars and private messaging * setting guidelines and dealing with violators * ensuring that posts stay on topic * settling online disputes among users * involving users and keeping the site interesting Managing Online Forums is the one book that shows site owners and administrators how to create a safe and entertaining community that users will return to again and again.
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New Human Capital Strategy
$24.99Add to cartIt is often said that the only true source of sustained competitive advantage is people. But what does that mean and how can this be measured and managed? How many organizations know whether their human capital outperforms their competitors’, or even whether it improves year-over-year? And what is the strategy for continually improving that performance? The New Human Capital Strategy is a roadmap for delivering measurable business results by systematically improving the performance of those in roles most important to customers and shareholders. Proposing a radical shift in the way organizations measure and manage their people, the book asserts that competitive advantage is a function of four areas of strength: * effective executive teams * leaders who deliver results * outperforming competitors in key positions * workforce performance Using examples, research, and metrics, this essential guide provides readers with a system for ensuring that their people are more valuable this year than the last.
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Spiritual Enterpreneurialsim : A Story Of Bridging The Sacred And Secular F
$13.49Add to cartThis book is a story of how one small church, aging and in decline, experienced renewal and transformation by bridging the power of the Holy Spirit with business development tools from the small business sector. As the church continues its march through the 21st century it is wise to explore new ways in which we can transition aging and declining small churches into growing centers of vital, life-changing ministry. The approach to small church renewal offered in this book is but one possibility of how small church renewal can take place.
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From Difficult To Disturbed
$19.95Add to cartNationally syndicated career columnist Joyce Lain Kennedy’s ten best career books for 2007 How does an already busy manager deal with people whose personalities are difficult or even seriously disturbed? The answer lies in using practical psychology to understand just what it is that makes them tick, whether it’s something as common as being introverted or extroverted . . . or something much more serious. From Difficult to Disturbed helps readers become better managers by providing insight into both big and small people-problems that can seriously disrupt the workplace if they’re not handled correctly. The book contains down-to-earth solutions for dealing with: Personality Types including avoidant, dependent, histrionic, narcissistic, or antisocial workers * Common People Problems such as unproductive, angry, uncooperative, or chronic problem employees * Mental Disorders such as depression, bipolar disorder, schizophrenia, anxiety and panic disorders, as well as alcohol and substance abuse Every workplace is filled with a wide range of personalities. This book gives managers the insight, understanding, and tools they need to get the best from those who present the toughest problems.
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Heart Of A Leader (Expanded)
$19.99Add to cartKen Blanchard’s powerful leadership classic is more relevant today than ever. Ken Blanchard – one of America’s best-known leadership experts – helps readers understand and experience the art of influence thorugh the greatest life and leadership lessons he’s learned in his rich career. Arranged for busy schedules, The Heart of a Leader offers Blanchard’s most important insights in an accessible format. Thoroughly challenging and deeply inspiring, this classic captures the profound wisdom and valuable insight only Ken Blanchard can deliver.
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21 Indispensable Qualities Of A Leader
$22.99Add to cartIn the tradition of his million-seller The 21 Irrefutable Laws of Leadership, author John C. Maxwell provides a concise, accessible leadership book that helps readers become more effective leaders from the inside out. Daily readings highlight twenty-one essential leadership qualities and include “Reflecting On It” and “Bringing It Home” sections that help readers integrate and apply each day’s material.
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21 Most Powerful Minutes In A Leaders Day
$16.99Add to cartWhile a few people appear to be born leaders, the ability to lead is actually a collection of skills, nearly all of which can be learned and sharpened. Based on his New York Times bestseller The 21 Irrefutable Laws of Leadership, author John C. Maxwell presents a daily plan to help you grow as a leader in your personal, professional, and spiritual life.
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Anatomy Of Persuasion
$18.99Add to cartSome people seem to be able to talk anybody into anything! Do they simply possess a natural talent that the rest of us can never hope to imitate? This refreshing books says “No!” and provides readers with a unique, proven, step-by-step analytical thinking process that anyone can use to analyze, organize, and present information in a persuasive way. The Anatomy of Persuasion literally dissects each step in the persuasion process. Readers will turn their great ideas into tangible realities as they learn how to: * apply the two major principles of communication * perceive the needs of others * present the features and benefits of their idea * understand the subconscious decisions people often make * create a logical, error-free proposal (oral or written) that will win the day.
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Tell Me How Im Doing
$15.99Add to cartJust imagine being completely denied any feedback whatsoever — no guidance, no praise, and no constructive criticism for the things you do. If you received no input at all, how much initiative would you demonstrate? Would your productivity be high, or low? What would your morale be like as time went on? And if you experienced this kind of treatment in the workplace, how likely would you be to turn down a job offer to go somewhere else? The sad fact is that most of us take feedback for granted. But interpersonal feedback is a critical nutrient for everyone, whether at home, at work, or elsewhere — the psychological equivalent of food and water. Without strong, clear feedback to use as a reference point, people are incapable of functioning fully and productively. Yet as important as it is to let people know how they’re doing, most of us lack the skill to consistently deliver good, constructive feedback. Tell Me How I’m Doing illustrates the importance of feedback using a simple fable in which a beleaguered manager recognizes the enormous impact feedback can have in his organization-by experiencing firsthand what it feels like to go without it. The book then provides step-by-step guidance for how you can improve your own ability to relate to the people around you and become more effective in every sphere of your life. The book helps you take a personal inventory of your own feedback style, and introduces you to the four distinct types of feedback — supportive, corrective, abusive, and insignificant — and clarifies when to use the first two, and how to avoid the others. You’ll also learn about the ten essential dimensions of feedback, including how to: Use a Plan — Give your feedback some preparatory thought, and then deliver it with a clear solution in mind. Be Specific — Get your point across by citing particular examples of the behavior you’re discussing. Focus on Behaviors — Target the factors that can be seen or measured, rather than concentrating on personalities, attitudes, or labels. Determine Time and Place — Know when and where to give feedback for maximum effect. Give Balanced Feedback — Provide the right mix of supportive and corrective feedback. By understanding how to interact more constructively with your peers, you can create a positive, productive, and dynamic culture that serves everyone well. Tell Me How I’m Doing is an engaging story and an essential guidebook for understanding how to use feedback to communicate goals, improve per
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John F Kennedy On Leadership
$18.99Add to cartToday’s business leaders have much in common with President Kennedy. They face monumental decisions in unpredictable times; their actions have implications far beyond their own organizations; and they are judged mercilessly and incessantly by both their constituents and the media. Professionals, then, would do well to study the leadership traits that made Kennedy one of the most respected, beloved, and influential world leaders in modern history. John F. Kennedy on Leadership analyzes what made Kennedy, both before and during his Presidency, a unique and dominant force who would serve as the standard by which future leaders would be judged. Readers will learn the value of: * Planning and decision making: Consult widely, then act. * Crisis management: Don’t let events manage you. * Building a team: Find your own “Bobby.” * Independence: Don’t follow the crowd. * Mistakes: Learn from them and move on. This timely (and timeless) book will be of interest to anyone involved in leadership.
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Wisdom Of Alexander The Great
$18.99Add to cartExceptional leaders are the ones who are able to analyze problems, optimize resources, inspire loyalty, and execute strategy. There is no more stunning example in history than Alexander the Great, whose leadership skills were so immense that they still resonate some 2,000 years later. The Wisdom of Alexander the Great reveals four leadership processes distilled from the life and extraordinary accomplishments of Alexander, King of Macedonia. Readers will learn how he: * reframed problems in order to meet seemingly insurmountable challenges * built alliances by using his strength to generate trust and respect, not just fear * established identity and “branded” himself a unifier, thus keeping the home base secure while continuing to expand his empire * recognized and assimilated the cultures and symbols of different peoples, becoming a powerful and trusted figure everywhere he went The Wisdom of Alexander the Great relates 34 riveting episodes from Alexander’s expansion through Asia Minor, Egypt, Mesopotamia, the Middle East, the Persian Empire, and India. Each example, tied to a modern-day counterpart, imparts valuable lessons from the timeless legend of one of the greatest leaders in history.
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Time Power : A Proven System For Getting More Done In Less Time Than You Ev
$19.99Add to cartOne of the world’s premier business consultants and personal success experts, Brian Tracy has devoted more than 25 years to studying the most powerful time management practices used by the most successful people in every arena. Now, in Time Power, Brian reveals his comprehensive system designed to help readers increase their productivity and income exponentially — in just weeks! Filled with hundreds of powerful, proven tools and techniques, this book shows readers how to: * gain two more productive hours each day * make better decisions, faster! * set clear goals and focus on higher-value activities * manage multitask jobs more efficiently * overcome the people problems that can sap their time * use the five tools and techniques that will make them more productive for the rest of their lives * and much more! Overflowing with quick and effective time-saving strategies, Brian Tracy’s Time Power lets readers in on the secrets to being more productive, earning more money, and getting more satisfaction from life.
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Seeing Is Believing
$29.95Add to cartTake a look around your workplace and try to find the following items: A statement of business objectives. I think it’s in that pile by the copy machine. A schedule of divisional goals. Everyone got that e-mail last year. Clear performance standards. They’re in the employee handbook. Team workflow documents. On the bulletin board, sticking out from under the first aid sign. Regular communication and motivation from management to employees. We have the quarterly meeting, and we send out memos. Stop. Is the information your employees need every day truly accessible? Just because it’s there doesn’t mean it’s present. When information is hard to find, outdated, nebulous, or incomplete, the effect is profound. If they can’t see it, it’s as good as nonexistent. The fact is, the visual elements in a workplace have a tremendous impact on execution, morale, and productivity. And it’s not just about information access. A visually dynamic workplace energizes employees, builds pride and ownership, and conveys the strength and currency of the organization. Design and graphics, art and color, sculpture and dimension — all have profound effects. Far from simply prettying up the office, your organization needs to create an environment of visual stimuli that convey goals and expectations, that engender a collaborative attitude, and most important, that cannot be ignored. This book represents a milestone in the science of workplace design. Whereas there are countless approaches for improving the comfort factor of work environments through color, lighting, furniture, and spatial flow, Seeing Is Believing is the first book to link visual elements directly to specific organizational objectives and individual tasks. The authors have created a step-by-step plan for creating and implementing a Visual Management program in any environment. You’ll learn how to create a dynamic VM system that: Replaces information overload with information sharing and dramatically improved workflow Seamlessly incorporates clear information exchange into an aesthetically pleasing and energizing workplace that will make people want to come to work Resonates with workers of every generation, whether they identify with Life magazine or MTV Enhances relationships not only among employees, but also with customers, business partners, investors, and the public Ensures uniform understanding of crucial requirements and desired outcomes Seeing Is Believing features many examples of how VM has improved perfor
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Debugging : The 9 Indispensable Rules For Finding Even The Most Elusive Sof
$18.99Add to cartWhen the pressure is on to root out an elusive software or hardware glitch, what’s needed is a cool head courtesy of a set of rules guaranteed to work on any system, in any circumstance. Written in a frank but engaging style, Debuggingprovides simple, foolproof principles guaranteed to help find any bug quickly. This book makes those shelves of application-specific debugging books (on C++, Perl, Java, etc.) obsolete. It changes the way readers think about debugging, making those pesky problems suddenly much easier to find and fix. Illustrating the rules with real-life bug-detection war stories, the book shows readers how to: * Understand the system: how perceiving the “”roadmap”” can hasten your journey * Quit thinking and look: when hands-on investigation can’t be avoided * Isolate critical factors: why changing one element at a time can be an essential tool * Keep an audit trail: how keeping a record of the debugging process can win the day
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Write Up The Corporate Ladder
$22.99Add to cartAnyone who wants to succeed in the workplace needs to present ideas clearly, persuasively . . . and in writing. But until now, business-writing books have emphasized rules and mechanics, which often stifle the writing process. Write Up the Corporate Ladder introduces a new, simplified approach to writing based on the way professional writers write, emphasizing the importance of “writer’s intuition” and “message over mechanics” to enable readers to write both faster and smarter on the job. This helpful book spells out the difference between good, bad, and mediocre writing, provides step-by-step instructions for bringing out your own best ideas, and features personal interviews with Fortune 500 executives and best-selling business authors like Ken Blanchard, Michael Lewis, Suze Orman, and others. Valuable tools include: * Tips on how to break the rules that undermine effective business writing * A special chapter on writing content-rich one-page memos and concise e-mails * A custom Action Plan for determining skill level and tracking improvement * A comprehensive list of online writing resources
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Creative Training Idea Book
$44.99Add to cartTrainers have to be creative if they want their participants to feel excited, challenged, and involved. The Creative Training Idea Book is packed with instructions for using activities, games, puzzles, toys, and props to increase energy and active participation in the classroom, and reveals how to think creatively about training in any situation. Based on the author’s nearly three decades of training experience, this invaluable resource gives trainers the tools to adopt a fun, energetic approach that will make for a stimulating learning environment. Readers will learn new methods for: * setting the right tone * uncovering participant needs * grouping participants and selecting leaders * avoiding and reclaiming turned-off learners * encouraging and rewarding participation * and much more! Filled with checklists, forms, resources, and dozens of “”Bright Idea”” blurbs, The Creative Training Idea Book will help trainers and their learners achieve maximum learning results.
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Call To Action
$27.99Add to cartCall to Action includes the information businesses need to know to achieve dramatic results from online efforts. Are you planning for top performance? Are you accurately evaluating that performance? Are you setting the best benchmarks for measuring success? How well are you communicating your value proposition? Are you structured for change? Can you achieve the momentum you need to get the results you want? If you have the desire and commitment to create phenomenal online results, then this book is your call to action. Within these pages, New York Times best-selling authors Bryan and Jeffrey Eisenberg walk you through the five phases that comprise web site development, from the critical planning phase, through developing structure, momentum, and communication, to articulating value. Along the way, they offer advice and practical applications culled from their years of experience “in the trenches.”
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17 Essential Qualities Of A Team Player
$19.99Add to cartWhere can a person go to learn how to become a better team player? Your choices are definitely limited. John C. Maxwell takes the pain out of knowing what makes a team tick. If you want to have a better team, you have to develop better players. Great team players, like great teams, are formed from the inside out.The qualities Maxwell teaches quickly take you to the heart of teamwork. Anybody can understand them and apply them — whether at home, on the job, at church, or on the ball field. If you learn the 17 essential qualities of a team player, you can become the kind of person every team wants. If everyone on your team does it, there will be no holding you back.
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Crunch Point : The 21 Secrets To Succeeding When It Matters Most
$12.99Add to cartIn business and in life, things seldom go exactly as planned. You’ve probably figured out how to navigate around the little bumps, but what about full-blown crises, the kind with the potential to derail a company or send your personal life spinning out of control? Crunch Point presents a series of proven, practical techniques for overcoming any setback that may come your way — on the job, at home, or anywhere in your life. In an accessible, no-time-to-lose format, success expert Brian Tracy gives you the motivation, techniques, and confidence to grab tough and urgent problems by the horns and solve them — quickly, decisively, and completely. Crunch Point reveals Tracy’s 21 proven ways to: * Take control of the situation * Stay calm and rational — even in a crisis * Communicate clearly, constantly, and authoritatively with the key people around you — the skill that can make all the difference between failure and success * Identify and remove all obstacles to resolving the problem * Deal with problems more effectively by handling them systematically instead of randomly or emotionally, as most people do * Develop unshakeable courage and super-high self-confidence * Generate cash flow when the crisis is financial in nature * Never lose focus on your customers, no matter how dire the situation may seem * Cut your losses, when necessary, and save time and money in the long run Each chapter offers a selection of problem-solving strategies, complete with powerful action steps you can take regardless of the nature or size of the problem. It’s inevitable: At some point, the you-know-what is sure to hit the fan. Dealing with a crisis may never be easy or pleasant, but with the universal problem-solving techniques presented in Crunch Point, you’ll have the confidence and skills to rise above whatever comes your way — and you’ll be the one everyone calls “great under pressure.”
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Property Management Tool Kit
$24.99Add to cartMaking money through real estate investments isn’t as simple as buying up property and hoping for the best — you have to know what you’re doing. The fact is, how you manage a property directly affects how profitable it will be. The Property Management Tool Kit goes beyond the basics, giving you all the guidance you need to successfully manage your properties, avoid pitfalls, and make a profit. You’ll find out how to: * Add value to your property, including which improvements to make or avoid * Address legal concerns, tenant issues, and administration and maintenance * handle monetary factors such as cash flow, record-keeping, and rent collection * Expand your portfolio and establish financial goals * Hire a team, partner with vendors, and use advertising In addition, you’ll find helpful management tools: a market survey; rental criteria; and sample documents and forms, including a rental application, a lease, a guest screening card, rules and regulations, renewals, a vacancy report, a maintenance log, and much more. Practical and informative, this is the one book you need to successfully manage your properties.
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Kindness Revolution : The Company-Wide Culture Shift That Inspires Phenomen
$22.99Add to cartDespite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out a new offer, then disappear from the scene, leaving their frontline staff — often underpaid and badly overworked — to expertly, cheerfully handle all the real-life encounters with real-life customers who can make or break a company. That’s no way to run a business, says customer service expert Ed Horrell. If you treat your frontline employees with indifference or disregard, you can expect them to treat your customers with indifference — and you can then expect to have indifferent customers who will drop you for the next best thing without a murmur of regret. Combining extensive research with inspiring real-life examples from companies known for their outstanding customer service — such as L.L.Bean, Chick-fil-A, Nordstrom, Mrs. Fields, St. Jude Children’s Research Center, The Ritz-Carlton, FedEx, and more — Horrell explains in The Kindness Revolution that providing exceptional, compassionate customer service can only happen when you build a deep and lasting relationship with your employees. And it is kindness, says Horrell, that most characterizes that relationship. The Kindness Revolution traces the culture characteristics of the standout companies, including their strong conviction that: Each employee has an important job to do. Their corporate entity has a meaningful purpose-to serve the customer in a way that delivers value. Each employee should be empowered to make decisions. They attract the best employees and customers by running an organization based on sincerity and consideration. There is value in dignity and respect and courtesy — and kindness. For organizations large and small, of any size or industry, The Kindness Revolution is a resounding wake-up call to change the way your company thinks about its employees, and to practice the basic values of dignity, respect, courtesy, and kindness from top to bottom throughout your organization. The way you treat your employees will be the way they treat your customers. Follow the wise advice and insightful examples in The Kindness Revolution, and experience the enormous payback in loyal customers, a more prosperous company — and a better way of life.
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Balancing Work And Life
$13.99Add to cartLife is more like a marathon than a sprint. Here’s how to stay well conditioned.
Bill Butterworth will make you laugh-and learn while you’re doing it! In the opening chapter of this powerful little book, Bill shares with you how, while running his rotund body in a nightmarish 440-yard dash, he learned a great lesson:
Life is much more like a marathon than a sprint.The attitudes and actions that result in steady success over the long haul are what make for long-term satisfaction and achievement. To experience this for yourself, you need to understand how to deal with life’s inevitable challenges:
*The “Hazies”-losing sight of long-term goals
*The “Lazies”-lacking the self-discipline to bring life back into focus
*The “Crazies”-allowing life to run out of controlEach of these can be conquered by three “clarifying triangles:” setting clear priorities, learning the discipline of endurance, and reaching the finish line through skillful pacing. It all adds up to a succinct and inspiring guide to balancing excellence at work with fulfillment in all of life.
Also look for the On-the-Fly-Guide to Building Successful Teams!
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4 Elements Of Success
$19.99Add to cartLaurie Beth Jones, management expert and business consultant extraordinaire, noticed that none of the personality/temperament profiles in the market today, none of them provided a tool that was simple, visual, intuitive, and powerful enough to create a shift in thinking as well as relating. So she developed The Path Elements Profile (PEP), which can be used in recruitment, placement, retention, team building, and customer relations as businesses transform many individuals into a harmonizing, humming force for good. Within the framework of the book will be scriptural examples as well as modern day business stories.
Based upon the elements of Earth, Water, Wind and Fire, the Path Elements Profile helps determine both individual and team behavioral tendencies that affect everything from career choice to daily “to do” lists. We choose to act on what we value, and each element type values very different things:
Fire personality types love and thrive on challenge
Water personality types thrive on harmony and calm
Wind personality types love chaos and change
Earth personality types love order and structure
PART I of this book provides an overview of the elements themselves as individual personality types. Jones will explain each element’s strengths and challenges and will have the readers identify their own as well as those of their team members.Then in PART II, readers will assess their teams. There are 28 one-day principles, that, if followed will take readers on a simple yet radical journey to a transformed workplace.
INCLUDES an Assessment Test for Your Team’s Elemental Strengths and Weaknesses
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Psychology Of Selling
$18.99Add to cartBrian Tracy, one of the top professional speakers and sales trainers in the world today, found that his most important breakthrough in selling was the discovery that it is the “Psychology of Selling” that is more important than the techniques and methods of selling.
Tracy’s classic audio program, The Psychology of Selling, is the best-selling sales training program in history and is now available in expanded and updated book format for the first time. Salespeople will learn:“the inner game of selling”
how to eliminate the fear of rejection
how to build unshakeable self-confidence
Salespeople, says Tracy, must learn to control their thoughts, feelings, and actions to make themselves more effective. -
Presentation Skills Workshop A Trainers Guide (Teacher’s Guide)
$39.99Add to cartThough plenty of people would rather hang from their fingernails than address a crowd, every business (and every business career) depends on giving effective presentations. Which is why presentation-skills workshops are continually in demand–and why corporate trainers are forever searching for solid, well-designed materials to guide them. Second in a new series for trainers, The Presentation Skills Workshop supplies all the hands-on instruction and practical tools needed to design and lead effective training sessions. After introducing a proven and easy-to-remember communication model, the book takes readers through both the preparation phases (designing the course, selling the workshop, setting up the room) and the workshop delivery (analyzing the audience, conducting the course, reviewing feedback). Throughout, it offers an abundance of real-world examples, worksheets, and visual aids–all the ready-to-go work tools the trainer needs.
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Fire Someone Today
$18.99Add to cartBob Pritchett started his first business at age six. In high school, he ran a software company that sold to Fortune 500 companies. By the age of 20, he had cofounded Logos Research Systems, Inc. He has seen the ups of high profits and the downs of a failed IPO attempt. Pritchett’s successes and failures led him to write Fire Someone Today. Far from a treatise on giving employees the axe, Fire Someone Today uses four categories-People, Leadership, Finance, and Operations-to cover a wide range of issues unique to the more than 20 million small business owners in the United States. Filled with hands-on advice and practical examples from real businesses, the book takes a no-nonsense approach to the uncomfortable decisions and actions that every manager, business owner, or entrepreneur must face.
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Safe Place For Dangerous Truths
$19.95Add to cartNo more “checking for feet.” This illuminating guide gets people to tell the truth at the meeting–not in the bathroom afterwards. Almost everybody does it–lie, that is. In one recent survey 93% of people admitted to lying regularly at work! Why? Because it’s safer than telling the truth. Sadly, organizations cannot succeed in this poisonous world of half-truths, strategic omissions, and doctored information. To function optimally, businesses must create an environment where people feel free to tell the truth, no matter how disturbing. Only then can organizations unleash the responsiveness, creativity, and enthusiasm necessary to achieve their goals. This unique book shows how, using the formal process of “dialogue,” such a place can be built. In a lively discussion, the author shows managers how to use this technique to encourage truth-telling by reducing fear, prompting self-examination, and opening minds * build trust where suspicion and cynicism held sway * inspire individuals to think and learn as a group * help groups talk through tough issues and move to collaborative action.
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Laugh And Learn
$19.95Add to cartWe may not all be born comedians, but most people are naturally humorous, says Doni Tamblyn, a comic-turned-trainer whose humorous techniques bring serious results at clients such as Chevron, Wells Fargo, and other Fortune 500 companies, universities, and government entities. While Laugh and Learn offers plenty to keep smiles on the faces of trainers and their students, it’s not a collection of one-liners and knock-knock jokes. It’s an enlightening and practical look at how teachers and training professionals can inject elements of entertainment, creativity, humor, and emotion into their existing methods, even when dealing with serious or technical topics. Filled with fun, challenging, and thought-provoking exercises to help readers feel more comfortable being funny, the book also provides dozens of workshop activities and techniques to introduce humor into the learning environment. Combining the latest brain studies and humor research with the author’s own 23 years of experience in comedy and corporate training, Laugh and Learn is a fascinating look at what makes learners perk up, pay attention — and remember!
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How Great Decisions Get Made
$18.99Add to cartAll too often, solving tough work issues can become a tug of war as clashing departments, priorities, personality styles, and other concerns threaten to destroy any possibility of a successful conclusion. But by sharing hopes, and focusing on information rather than debate, the path to agreement can become wonderfully clear. How Great Decisions Get Made. shows how to bring out the best in people, so that the process of decision making cements groups together rather than pulling them apart. The book gives readers a simple 10-step process to help their people overcome seemingly intractable differences, paving the way for groups to: * Embrace a world view filled with the possibility of creating better results together * Shift their attention from the stale “”What should we do?”” to a fresh “”How can we achieve what we really want?”” attitude * Tap into who they are to define and articulate their hopes Readers looking for quick, exciting ways to energize their often contentious decision-making process will find all the help they need, from real-life scenarios showing the process in action to a self-assessment checklist. How Great Decisions Get Made provides the key to overcoming barriers, making people feel great about the work they do, and achieving extraordinary results.
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Giants Of Sales
$22.99Add to cartSales theories come and sales theories go, but nothing beats learning from the original masters. The Giants of Sales introduces readers to the techniques developed by four legendary sales giants, and offers concrete examples of how they still work in the 21st century. The book reveals how: * In his quest to sell a brand new product known as the cash register, John Henry Patterson came up with a repeatable sales process tailor-made for his own sales force * Dale Carnegie taught people how to win friends and influence customers with powerful methods that still work * Joe Girard, listed by Guinness as the world’s greatest salesman, didn’t just sell cars, he sold relationships-and developed a successful referral business * Elmer Wheeler discovered fundamental truths about persuasion by testing thousands of sales pitches on millions of people, and achieved great success in the middle of the Great Depression Part history and part how-to, The Giants of Sales gives readers practical, real-world techniques based on the time-tested wisdom of true sales masters.
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78 Important Questions Every Leader Should Ask And Answer
$18.99Add to cartGreat leaders have many talents, but one critical skill — often unrecognized — is the ability to ask and answer questions. This unique book offers 78 questions that leaders at all levels need to ask and answer both inside and outside the organization. Leaders who master this question-response technique will gain much useful information about what is really going on in their businesses, as well as the admiration of employees, customers, and others with whom they interact. The questions and answers cover a range of common and uncommon situations, including: the need to connect employees’ efforts to company goals; layoffs, business downturns, and mergers; personal crises of employees; coaching and mentoring sessions; and customer retention. The book even includes advice on answering questions when the answer is “I don’t know” or “I can’t tell you.” With worksheets in each chapter, it prepares leaders to ask important questions of: * Customers (“Why do you do business with our competition?”) * Employees (“What’s a recent management decision you didn’t understand?”) * And even themselves (“What do I want to be remembered for?”)
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Generating Buy In
$17.99Add to cartThe power not just to persuade, but to inspire. Anyone interested in influencing fellow human beings can benefit from this book’s wise and practical advice. It’s a keeper!” –William Ury, Harvard Law School, Coauthor of the best-selling Getting to Yes The ability to influence people’s thoughts and feelings, to generate their buy-in, has emerged as the paramount leadership skill. The strongest leaders are those who create a positive vision of the future, paint a “”big picture”” that generates action by tapping into people’s emotions, ask for a commitment, and inspire their listeners to take steps toward the goal. Generating Buy-In: Mastering the Language of Leadership will help you master the powerful language that breeds such a commitment. Through real-world case studies and exclusive interviews, Generating Buy-In imparts a revolutionary yet practical approach to: * Crafting a strategic story that projects a positive future to your audience * Speaking the language of buy-in with images that mold powerful thoughts and emotions in your listeners * Putting the language to work in service of your goal — whether the goal is to raise sales, inspire a work force, or win a Presidential election. “”This book unlocks secrets top leaders have applied through the ages. Instinctively you know that Mark Walton has hit the bulls-eye, because it feels right in your heart and your gut. Wonderfully simple and effective!”” — Ron Kirkpatrick, National Manager, Toyota Motor Sales, USA Complete with examples, practical exercises, sample business scenarios, and a foreword by William Ury, coauthor of the best-selling Getting to Yes, Generating Buy-In is an indispensable resource for leading and succeeding in today’s fiercely competitive world!”
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How To Lead And Still Have A Life
$15.99Add to cartDale Burke’s unique and powerful book Less Is More Leadership now in a trade binding is easier to keep on hand. Burke reveals how to work smarter and more efficiently to garner success that far exceeds results of the “work harder and longer” tactics.
Readers will gain knowledge of eight key disciplines based on Christ’s leadership style, including:
*Spirituality-the Power of Convictions
*Humility-the Power of Servant-leadership
*Imagination-the Power of Vision
*Mobilization-the Power of Letting Go
*Innovation-the Power of CreativityBusiness and ministry professionals, lay leaders, churches, schools, and anyone looking to transform their work, home, and life with the power of a new way of thinking will be empowered by these principles.
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Good To Great And The Social Sectors
$17.99Add to cartBuilding upon the concepts introduced in Good to Great, Jim Collins answers the most commonly asked questions raised by his readers in the social sectors. Using information gathered from interviews with over 100 social sector leaders, Jim Collins shows that his “Level 5 Leader” and other good-to-great principles can help social sector organizations make the leap to greatness.
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Roadmap To Strategic HR
$22.99Add to cartForeword by Dave Ulrich “It is easier to conceptualize, conceive, and write about utopia than to actually make it happen. Thirty years ago, when some of us chose to go into academics and live more in the world of ideas, Ralph Christensen chose to go into the world of practice. To be honest, he was then and is now one of the best thinkers’ in the profession — and he has shown repeatedly that he can turn ideas into action.”” — Dave Ulrich, from the Foreword For decades now, human resources professionals have sounded the drumbeat of change: HR must transform itself from an administrative function into a strategic business partner. But it has been said so often, for so long, and with so little concrete, real-life information on how to actually achieve this new mission, that the message often sounds like a wouldn’t-it-be-nice scenario. But it isn’t. More and more traditional HR activities are being farmed out to service centers, external vendors, and line managers. The work of HR is changing, and more and more professionals realize that to succeed in the future they must be part of the team that makes important business decisions. Roadmap to Strategic HR is a sorely needed prescription for achieving strategic focus in complex organizations. Drawn from the author’s more than 25 years of experience and insights as an HR practitioner at Hallmark and other companies, the book outlines a 10-step, results-oriented plan for making the transition. It helps you integrate top-quality tactical work with innovative internal systems — talent systems, training systems, reward systems, or work processes — that will meet the strategic business demands of your organization. Easy-to-read, thought-provoking, and packed with real-world examples of what worked and what didn’t at Hallmark, Roadmap to Strategic HR helps you: * Boil down the reams of research and concepts into a comprehensible plan you can successfully implement. * Understand the business realities that are driving change, including employees afraid for their jobs, and demanding and scarce customers. * Compress the multitude of HR activities into five fundamental processes: workforce planning and staffing, learning and development, organization development, performance management, and employee relations. * Examine each of the five processes through a powerful strategic lens. * Resolve the tensions between HR specialists and HR generalists. * Build a real partnership between the frontline managers and HR staff. *
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Leading Leaders : How To Manage Smart, Talented, Rich, And Powerful People
$22.99Add to cartWhether you were born a leader or have had leadership thrust upon you, you’re in for a whole new set of challenges when managing other leaders. Think of the qualities that have brought you to a leadership role: your vision, confidence, and charisma, or perhaps your experience, unique skills, expertise, or network of powerful allies. Now remind yourself that other leaders share some or all of these qualities with you. The leaders you are called upon to lead may be other executives, highly educated experts, investors, board members, government officials, doctors, lawyers, or other professionals. The potential contributions of these elites to any organization are vital, but the likelihood of friction is also high if you don’t manage relationships carefully. In any case, they are people with significant resources — and strong opinions. How do you leverage the assets of the talented and powerful while making sure that egos remain unbruised? Leading Leaders breaks the challenge down into the Seven Daily Tasks of Leadership, and shows you how to carry out each task when you have to manage other leaders. The seven tasks and the special challenges they entail in leading leaders are: 1. Direction How do you negotiate a vision for the organization that other leaders will buy into? 2. Integration How do you make stars a team? 3. Mediation How do you resolve conflicts over turf and power among other leaders so the organization can move forward? 4. Education How do you educate people who think they are already educated? 5. Motivation How do you move other leaders who already seem to have everything” to do the right thing for the organization? 6. Representation How do you lead your organization’s outside constituents while still leading leaders inside? 7. Trust Creation How do you gain and keep other leaders’ trust, the vital capital that your own leadership depends on? Drawing on the author’s own leadership experience as well as his research in the corporate, political, academic, and professional worlds, Leading Leaders answers these questions with a clear set of effective rules for all managers to follow in successfully leading other leaders.”
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More Bricks Less Straw
$24.00Add to cartIVP Print On Demand Title
In today’s cutthroat business environment, leaders are expected to do more with less. Bottom lines are on the increase; available resources on the decrease. Worse, managers must achieve these grand goals while keeping morale at an all-time high. This isn’t just a trend. It’s the state of business today. And really, it’s nothing new. In ancient Egypt, the Israelite slaves were forced to make more bricks with less straw. With fewer and fewer resources, the Israelites had to find ways to meet higher and higher demands.
David Farrington transports this and other familiar Bible stories into the modern workplace, demonstrating timetested solutions-delegation of authority, effective communication, consensus building, and more-for today’s time-pressed business leaders. As a veteran of consulting for Fortune 500 companies, Farrington knows how to produce more effective business leaders. His penetrating insights give leaders innovative strategies for building morale and creating a positive work environment, making the most of workers’ efforts in a way that is beneficial to you, your team, and your entire organization.
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Survival Guide For Working With Bad Bosses
$18.99Add to cartBeing saddled with a terrible supervisor can turn even the best job into a nightmare. Unfortunately, not every boss is the great symbol of managerial perfection one would hope for. In fact, more people than not consider themselves stuck with a “bad boss.” But short of remaining miserable or quitting a job, what can be done about it? A Survival Guide for Working with Bad Bosses provides readers with savvy, practical advice for coping with managers and supervisors who are mean, incompetent, unethical, and worse. The book includes powerful strategies for not only working with — but thriving under — such bad boss types as: * The Great Betrayers — how to defend yourself against a corporate backstabber * The Know-Nothing Bosses — what to do when a boss is clueless * The Bad Communicators — how to respond when a boss is consistently unclear Whether a boss is high-strung, incompetent, or a power-mad tyrant, this book has the solution.
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Developing The Leaders Around You
$18.99Add to cartDeveloping leadership qualities in others is the way to ensure success in today’s competitive world because the one asset that truly appreciates within any organization is people. People can grow, develop, and become more effective if they have a leader who understands their potential value.
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Making Sense Of Strategy
$14.95Add to cartBusiness strategy is not rocket science. It’s about using pertinent information to make smart decisions, and doing it fast enough to keep your business ahead of the curve. And while many companies have embraced the 24/7 business paradigm, their strategies come from the 9-to-5 era. Plain and simple, most strategic planning efforts fail because they can’t keep up with the evolving demands of the market. Standing apart from the piles of discarded management wisdom, Making Sense of Strategy provides real, practical insights and advice for 21st-century businesses. Top strategy consultant Tony Manning cuts through layer after layer of “guru” babble to bring the reader only the most genuinely valuable information: the questions that need to be asked, the principles that every organization and its people must adopt, and the tools that every company needs in order to develop their core business strategies and create profit. Manning’s refreshingly streamlined approach to strategy encompasses: * The value of shared ideas * The importance of creating and sustaining unique communities for your products or services * The link between a company’s values and those of its customers and shareholders * And why strategic management is ultimately a conversation, one that empowers its participants with a sense of purpose and ownership. A real-world, no-nonsense guide, Making Sense of Strategy is the key to turning plans into action — fast!
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1st In Thirst
$19.95Add to cartRemember the Cola Wars, with Coke and Pepsi battling it out year after year for supremacy in the soft drink market? Or what about the Burger Wars, the legendary slugfests between McDonald’s and Burger King? Then of course, there were the Sports Drink Wars. If you blinked, you might have missed them, because Gatorade has swiftly and decisively fended off every would-be rival. Although a few other brands hold slim market shares, the fact is that Gatorade single-handedly created the sports drink industry 40 years ago and has absolutely ruled it ever since. But Gatorade is more than just a triumph of branding. First, it’s a trusted product that has been scientifically proven to do what it claims to do. Second, Gatorade is an enthralling story, brought to life in bright color and sharp detail in First in Thirst. Author Darren Rovell, a skilled, objective, and passionate journalist, chronicles every astonishing milestone of the company’s history. With unprecedented access to the inventors, the marketers, the analysts and observers, and key company figures past and present, Rovell recounts the sweat-drenched University of Florida football practices, the first (unpalatable) prototypes, and the commercial and financial interest that quickly took hold following the drink’s first on-field successes. Then came the advertising, sponsorships, product placements (many of them fortuitous), and finally the two milestones that cemented Gatorade’s iconic status once and for all — the ubiquitous Gatorade bath and the Michael Jordan “Be Like Mike” endorsement deal. With refreshing candor, First in Thirst also offers an inside look at the negotiations, battles, lawsuits, mergers and acquisitions, product strategies, lucky breaks, and even the missteps (there have not been many) that have attended Gatorade’s reign as the 800-pound gorilla of the sports-drink scene. Rovell places the reader inside labs and brainstorming sessions, at board meetings and ad shoots, on the sidelines and in the dugouts, even in the winner’s circle at NASCAR events — where Gatorade manages maximum exposure even at tracks whose official sponsors include chief rival POWERade. The book identifies the nine Gatorade Rules, business principles that have helped Gatorade become one of the most dominant brands ever. By adhering to these principles, businesses in other industries may achieve greater brand recognition and market share. Long before America knew what “deep-down body thirst” was, a team of univer
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Winning With People Workbook
$17.99Add to cartWhat kind of price would you put on good people skills? Ask the successful CEOs of major corporations, entrepreneurs, top salespeople, teachers, pastors, and parents what characteristic is most needed for success in leadership positions, and they’ll tell you– it’s the ability to work with people.
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Real Time Contact Center
$27.95Add to cartTo get a competitive edge in a world of commoditized service, companies have to convert their reactive, cost-oriented contact centers into predictive, engaged, revenue-generating, real-time profit centers. A real-time contact center provides an outstanding customer experience, enhances loyalty, increases sales, reduces expenses, and streamlines information flow between the center and the company at large — all of which adds up to substantial bottom-line improvement. The Real-Time Contact Center is a practical guide to building a service infrastructure that will simultaneously exceed your customers’ expectations, and build revenues. This timely book will help you: Establish the business case for transforming your contact center into a real-time profit center. * Sort through the technologies and systems that enable real-time contact centers, and learn the best ways to use them. * Build profitable relationships with sales and marketing. * Strengthen your self-service applications to improve their efficiency and to reduce dependence on service representatives, enabling significant cost reductions. * Hire, train, and motivate staff to keep your contact center at the top of its game. * Make smart, ethical decisions regarding offshore outsourcing. The book is packed with step-by-step implementation plans for migrating from your current model to the real-time contact center, and offers a complete package of winning strategies, practical guidelines, and best practices. Each chapter includes self-assessment checklists for use by all the crucial players in your contact environment. The Real-Time Contact Center analyzes the business trends that are driving change in the contact center market, and provides vendor names and a market overview of key call center technology, systems, and applications. The book also discusses how to optimize management and processes to ensure your people are well positioned to deliver extraordinary service with every interaction. Most importantly, The Real-Time Contact Center will show you how to make this crucial transformation without disrupting your current service initiatives. With the powerful tools and practical recommendations in this book, you will transfer quickly and seamlessly to a world-class contact center that’s designed to generate substantial revenue, delight your customers, reduce expenses, and make your organization the envy of its industry.
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Lifes Too Short To Yell At Your Computer
$9.99Add to cartThe frustrations of work can build until we’re ready to scream! But life’s too short to allow the aggravations of the workplace to spill over into our hearts. This charming book is a gentle reminder to slow down, take a breath, and enjoy the journey. Life’s too short not to!
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Managing Crises Before They Happen
$22.99Add to cartFrom tragic accidents to public relations fiascos, we live in an increasingly crisis-ridden society. In fact, half of the major industrial accidents of the past century occurred in the last 20 years. Incidents such as Bhopal and the Exxon Valdez have become embedded in our consciousness, cultural icons of the worst sort. Other crises, less devastating but with serious impact on their businesses, occur almost daily. Why is this–and what can be done to reverse this disturbing trend? According to Ian Mitroff, one of the world’s leading experts on crisis management, the rise in the crisis rate is due to an ingrained “it-can’t happen-to-us” mentality–which, in turn, leads to a total lack of preparedness for crises. His solution? Find out in Managing Crises Before They Happen. This fascinating book provides readers with a powerful framework that will help them: * Recognize the early warning signals that almost always precede a crisis * Focus on the big picture, not just the details * Avoid becoming either the victim or the villain in a crisis situation * Understand the importance of personal character, corporate culture, and thinking outside the box to effective crisis management * Learn from one crisis things that can prevent or ameliorate the next.
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Soldier Statesman Peacemaker
$22.99Add to cartForeword by Fred Smith, President and CEO, Federal Express No list of the greatest people of the 20th century is complete without General George C. Marshall. Winston Churchill called him the “organizer of victory” and “the last great American.” President Harry Truman referred to him as the “great one of the age.” Tom Brokaw called him the “godfather” of “the greatest generation.” Even so, many people know Marshall’s name without being able to recall his many astonishing accomplishments. Among them: * He personally trained future generals Eisenhower, Bradley, Ridgeway, Patton, and others. * As Chief of Staff of the U.S. Army before and during World War II, he oversaw its expansion from a small, homeland defense force — smaller than Bulgaria’s — into the mightiest army ever assembled. * As Secretary of State, he introduced the “Marshall Plan,” which literally rescued Europe after the war. * He was the first professional soldier ever to win the Nobel Peace Prize and was twice named Time’s Man of the Year. Marshall’s extraordinary career reflects unparalleled leadership traits and consummate skills, among them vision, candor, a commitment to action, the ability to listen and learn, and not least, selflessness. In an extraordinary chronicle and analysis of legendary leadership, Jack Uldrich brings the life and achievements of General Marshall front and center — where they have always belonged.
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How To Design Implement And Interpret And Employee Survey
$34.95Add to cartEmployee opinion is the most important barometer of employment conditions at any company. But marshalling hundreds (or thousands) of individual perceptions into a cohesive workplace inititative demands an organized approach. McConnell presents a practical start-to-finish methodology for getting the most out of an employee opinion survey, from determining what conditions to survey to completion of follow-up procedures. Adaptable to any purpose and organization, McConnell’s proven strategies cover: * Do’s and don’ts of question design * Selecting response type (multi-choice, rating scales, etc.) * Practical methods for ensuring validity and reliability * Survey administration Additional chapters cover the nuts and bolts of implementation, communicating with employees about the survey, and how to score, group, and report survey results. Not least, this crucial book shows how to use survey results as a springboard to improved management/employee communication, working conditions, and productivity. CD-ROM included.
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Why Some Companies Emerge Stronger And Better From A Crisis
$24.95Add to cartLike many companies over the last few years, yours has probably done a great deal to reassess its physical, strategic, and financial vulnerabilities. But there is a huge difference between business continuity planning and true crisis management. Do your company and employees have the necessary “IQ” not only to withstand a crisis but also to come through it with strength and confidence? Ian Mitroff, recognized around the world as an authority in crisis management, has created a plan that goes well beyond “disaster preparedness” to help your company get accustomed to working in the face of some unsettling facts: * In an age of terror, cyberattacks, large-scale corporate fraud and more, crisis is no longer a question of if, but of when. * Your company, no matter its size, industry, or location, is not immune from this reality. * Your contingency planning will only be as effective as the human beings charged with putting it into action. Mitroff outlines seven distinct competencies your organization needs to handle crises effectively: * Right Heart (emotional IQ): By accepting crisis as an inevitability, you can process much of the shock and grief beforehand, and avoid making the effects of the crisis even worse through an unconstructive response. * Right Thinking (creative IQ): “Crises don’t give a damn for the ways in which we have organized the world,” so out-of-the-box thinking is essential. * Right Social and Political IQ: Understand that your business is subject not only to the particular pitfalls of its industry, but also to the universal and complex challenges that threaten all companies. * Right Integration (integrative IQ): Realize that crises are perceived differently by different stakeholders, and are never simple “exercises” that can be “solved.” Identify and reconcile these perceptions now so that the path is clear when the crisis strikes. * Right Technical IQ: “Think like a controlled paranoid” to uncover ways in which malicious forces could cause a crisis in your company. Question every assumption about what is “normal,” “impossible,” or “absurd.” * Right Aesthetic IQ: Reconsider the classic design of the corporation, which is meant to address problems as they arise, and move toward one in which crisis management is an overarching discipline on a par with, for example, finance. * Spiritual IQ: Reject the notion that people’s physical, mental, and spiritual beings are completely separate; recognize that crises cause us to question the very meani
