High Tech High Touch Customer Service
$19.99
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment-lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind loyal customer base that allows you to survive-and thrive. And High-Tech, High-Touch Customer Service spells out surefire strategies for success in a clear, entertaining, and practical way. Discover: * Six major customer trends and what they mean for your business * Eight unbreakable rules for social media customer service * How to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums for user generated content * The rising power of self-service-and how to design it properly * How to build a company culture that breeds stellar customer service High-Tech, High-Touch Customer Service reveals inside secrets of wildly successful customer service initiatives, from Internet startups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who will spread the word far and wide-online and off.
in stock within 3-5 days of online purchase
SKU (ISBN): 9780814439319
ISBN10: 0814439314
Micah Solomon
Binding: Trade Paper
Published: May 2012
Publisher: AMACOM – Harper Collins Publishers
Print On Demand Product
Related products
-
Life Lessons From Matthew (Student/Study Guide)
$14.99The Max Lucado Life Lessons series continues to be one of the bestselling study guide series on the market today. This updated edition of the popular New Testament and Old Testament series will offer readers a complete selection of studies by Max Lucado. Intriguing questions, inspirational storytelling, and profound reflections will bring God’s Word to life for both individuals and small-group members. Each session now includes a key passage of Scripture from both the NIV (formerly NCV) and the NKJV, and the guides have been updated to include content from Max’s recent releases (2007-2016).
Add to cartin stock within 3-5 days of online purchase
-
Power Of Preaching
$14.99The No-Nonsense Preaching Manual Every Pastor Needs
The first book in the Kingdom Pastor’s Library from Tony Evans, The Power of Preaching will help you be faithful to the Word of God and preach with power and conviction. From the practice of preparation to learning to choose subjects wisely, this book offers brings you a preaching education from one of the most trusted and effective voices in ministry. It also includes important lessons on:
*Bible study methods & expository preaching
*The development and use of illustrations
*The cadence of deliveryLearn the essentials of preaching a powerful message from the gifted, veteran pastor, Tony Evans.
The Kingdom Pastor’s Library is a series of books that brings you a concise, complete pastoral philosophy and training from Tony Evans.
Faithful. Powerful. Practical. Become a Kingdom Pastor today.
Add to cartIn stock
-
Experiencing God Together
$15.99Learn to Love Well When You Give Love Away
Jesus has empowered you to be His hands and feet to others. And you don’t have to go far to be Jesus to others. You can share His life and love with the people you meet every day.
In Experiencing God Together, Dr. Tony Evans demonstrates how you can be a channel of God’s blessings to others. Whether you are learning to love those around you, providing hospitality for strangers, or offering forgiveness to those who harm you, Scripture offers instruction for how you can show God’s love for others as you live in community.
When you give God’s love away to others through tangible acts, you will experience His presence in new and meaningful ways.
Add to cartIn stock
-
Case For Christ (Revised)
$19.99Is there credible evidence that Jesus of Nazareth really is the Son of God?
Retracing his own spiritual journey from atheism to faith, Lee Strobel, former legal editor of the Chicago Tribune, cross-examines a dozen experts with doctorates from schools like Cambridge, Princeton, and Brandeis who are recognized authorities in their own fields.
Strobel challenges them with questions like, How reliable is the New Testament? Does evidence for Jesus exist outside the Bible? Is there any reason to believe the resurrection was an actual event?
Winner of the Gold Medallion Book Award and twice nominated for the Christian Book of the Year Award, Strobel’s tough, point-blank questions read like a captivating, fast-paced novel. But it’s not fiction. It’s a riveting quest for the truth about history’s most compelling figure.
The new edition includes scores of revisions and additions, including updated material on archaeological and manuscript discoveries, fresh recommendations for further study, and an interview with the author that tells dramatic stories about the book’s impact, provides behind-the-scenes information, and responds to critiques of the book by skeptics. As The Case for Christ and its ancillary resources approach 10 million copies in print, this updated edition will prove even more valuable to contemporary readers.
Add to cartin stock within 3-5 days of online purchase
Reviews
There are no reviews yet.