Business
Showing 201–300 of 334 resultsSorted by latest
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Pricing For Profit
$19.95Many small business owners are trapped by industry pricing and market misconceptions, when they could be compensated for the true value of the product or service being offered. The low price they feel compelled to offer limits their ability to generate profits which, in turn, slows their response to changing customer needs. The good news is that a business can command almost any price it chooses by focusing on the value-not the cost-to the customer. Pricing for Profit shows businesspeople how to break out of the stranglehold of industry pricing and charge more for their wares (regardless of the competition) without alienating their customers. Readers will learn how to: * Quantify the value of their products or services * Distinguish between price buyers and value buyers * Bundle their offerings for competitive advantage and increased customer value * Craft a powerful marketing message that communicates value * Generate more unit sales and close more sales overall, at higher prices * Make more money with less effort Filled with easy-to-use formulas, sample scripts, clear examples, instructive exercises, and more, this accessible and practical guide is a must-read for businesspeople who want to be well-paid for the value they provide.
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Building A Firm Foundation For Business Success
$19.98Dr. Titshaw holds a PhD degree in Business Administration. He has over 20 years experience in the field of Human Resource Management and has owned his own business-consulting firm. He has taught numerous courses in the field of Business Administration at the graduate and undergraduate levels. He also served as a small business consultant at the University of Georgia, where he advised and assisted prospective entrepreneurs and business owners in all areas of business management including planning, organizing, leading and controlling. Dr. Titshaw also served on the Business School Advisory Council at Lee University, Cleveland, TN. He and wife, Mary Nell, currently reside in Westminster, South Carolina. They have 4 children and 6 grand children. Through this book, Dr. Titshaw provides a great service to small business entrepreneurs, both current and future. Many fail due to lack of preparation, unrealistic expectations and incompetence. This need not be with books like Titshaw’s now available. He provides an overview of all aspects of starting and operating a small business, including sample forms and practical tips from his many years of work and teaching experience. This book is ideal for the individual entrepreneur, small group or large class study. You will find no better help for this worthwhile challenge than this book.
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Smart Selling On The Phone And Online
$18.99Become a true sales warrior by learning how to open stronger, build trust faster, handle objections better, and close more sales. Smart Selling on the Phone and Online pinpoints the 10 skills essential to every salesperson’s high-efficiency, high-success performance.
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ProActive Sales Management Second Edition
$22.99Today’s sales managers have to be quicker than ever, being more proactive about hiring the best performers and retaining them, multi-tasking, and managing complex sales processes in order to close more and more deals. This book provides readers with a proven method for managing the sales process as well as the salespeople. Packed with specific, field-tested techniques, ProActive Sales Management shows sales managers how to: * motivate a sales team * get their sales team to prospect and qualify * create a proactive sales culture * effectively coach and counsel up and down the sales organization * reduce reports to one sheet of paper and 10 minutes a week * forecast with up to 90% accuracy * take A players to A+ levels Packed with all new metrics and tactics for making the numbers in today’s sales environment, this is an important resource no sales manager should be without.
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True Greatness : Mastering The Inner Game Of Business Success
$18.99How do you measure greatness? Whereas “excellence” is about becoming the best you can be at one particular thing, greatness moves you past routine success and onto a new plateau where your achievements are more meaningful and satisfying. It is a deliberate act of finding the best in yourself and making choices from a different mindset. It’s a way of seeing a special kind of “more” in your life. And while achieving greatness inevitably leads to profit and phenomenal success in business, it’s also-surprise!-a profoundly satisfying way to live. This revelatory book contains a powerful step-by-step process showing you how to: develop a clear idea of who you are and what you want * cultivate a positive new orientation from which better choices can be made * generate action in yourself and create unusual impact on others * overcome information overload * create a built-in mechanism to generate this sort of greatness consistently Filled with inspiring examples from sports and business, this book points the way to a life lived more deeply and filled with joy, passion, success, excitement, and peace.
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Survival Guide For Project Managers 2nd Edition
$22.99While the technical side of project management is important, it’s often “people problems” that derail even the most meticulously planned of projects. A Survival Guide for Project Managers gives you a complete understanding of what it takes to successfully finish a project, giving you not only valuable tools like Work Breakdown Schedule, Gantt Charts, and Network Analysis, but also tools to communicate, negotiate, listen, and lead. This practical, user-friendly guide walks you through the entire project life cycle, and shows you how to: * Develop the managerial and business skills required of a project manager. * Resolve conflicts and improve negotiation capabilities. * Understand and apply the technical tools of project management. * Establish project teams, and foster collaboration among team members, and more. Now in its second edition, the book has been revised to reflect the latest version of the PMBOK Guide, and includes new material on topics including project risk, cost-schedule index, the project management office, and emotional intelligence as it applies to project management. Packed with useful forms, charts, and other tools, this is the ultimate resource for project managers.
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Improving Employee Performance Through Appraisal And Coaching 2nd Edition
$24.95When Dick Grote, in the Foreword to this book, writes that nothing’s changed,” he is not speaking to the state of the human resources field or the art of performance management, both of which have evolved continuously, profoundly, and for the better. Nor is he describing the content of the new second edition, which, in fact, contains comprehensive material on a whole new generation of jobs in technology, customer service, and other rapidly changing fields, plus brand new examples and two full case studies. What’s not changed is the fact that author Donald Kirkpatrick is one of the leading voices on human resources and training and development. For more than forty years, Kirkpatrick’s four-level performance evaluation model has been the standard throughout the world, and has revolutionized the way enterprises manage, monitor, and optimize employee performance. The new edition of Improving Performance Through Appraisal and Coaching contains all the wisdom and step-by-step processes of the original, with all the guidance and tools you’ll need to implement a program that gets maximum results. The book starts with a 40-question test about your organization and its processes and attitudes regarding performance appraisal and coaching. Taking the test both before and after reading the first section of the book will highlight exactly where your existing initiatives can be improved and new ones put in place. Kirkpatrick then goes on to describe in detail how a culture of coaching builds and enhances performance, and how to build this culture across the entire organization. Examples and eye-opening Notes from the Field both reinforce and complement the author’s sage recommendations, illustrating how his approaches can be adopted in their entirety or deployed piecemeal, depending on your organization’s specific needs. The case studies, both from major employers, prove the overarching value of a proactive performance appraisal program and vibrant coaching environment. The book is packed with ready-to-use forms and, more important, instructions and observations on their effective use. Plus, every chapter is designed for practical application, featuring accessible charts and figures, lists of key points, specific suggestions, cause-and-effect relationships, and much more. While workplaces and jobs have changed dramatically, some truths seem everlasting. One is that in order to obtain exceptional employee performance, you need to build a thorough and consistent appraisal
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Driving The Career Highway
$17.99As leaders of prestigious executive search firms and organizational consulting firms, Janice Reals Ellig and William J. Morin have decades of experience working with people who failed to see the signs of trouble in their careers-or to read them right. These two experts have distilled the twenty most compelling problems and situations that can cause a person to detour, stall, get lost, or crash and burn on their career highway.
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Camino Hacia La Riqueza En Acc – (Spanish)
$17.99More people will become millionaires through entrepreneurship in the next few years than in the past 200 years combined. And you can be one of them. Get access to business guru Brian Tracy’s proven formula to start, build, manage, and grow your business successfully. By taking these specific actions that lead to business success, you can achieve your dreams of perpetual wealth.
Topics include:
Selecting the right product or service
Getting ahead of the competition
Closing more sales than ever before
Determing accurate costs and setting appropriate prices
Eliminating unnecessary costs and expenses
Testing your market quickly and inexpensively
Advertising and attracting more prospects
Getting the money to grow your business
Increasing profitabilityEl doctor Charles Stanley ensena a los lectores a confiar en el inmutable caracter de Dios y les muestra como eso puede cambiar sus vidas.Todas las decisiones que tomamos se basan en innumerables detalles, suposiciones y creencias. “?Deberia aceptar el trabajo?”, pregunta ella. “?Deberia mudarse nuestra familia a otro estado?”, se pregunta el. Luego evaluamos los datos y las circunstancias y sacamos nuestras conclusiones. En esta obra, En armonia con Dios, el doctor Stanley anima y desafia a los lectores a enfocar la vida desde un nuevo angulo: conociendo y considerando el caracter de Dios. Si sabemos quien es Dios y lo que esta planeando, ya habremos tomado muchos pasos hacia su respuesta y el plan que tiene para nuestras vidas.
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Building A Winning Sales Force
$29.95Sales force effectiveness drives every company’s success, but keeping a sales organization at the top of its game is a constant challenge. As experts in the field, Andy Zoltners and Prabha Sinha have helped sales leaders around the world perfect their sales strategy, operations, and execution. Combining strategic insight with pragmatic advice, Building a Winning Sales Force provides current and aspiring sales leaders with innovative yet practical solutions to many of the most common issues faced by today’s sales organi-za-tions. The book shows readers how to: assess how good their sales force really is * identify sales force improvement opportunities * implement tools and processes that have immediate impact on sales effec-tive-ness * attract and retain the best salespeople * design incen-tive compensation plans * set goals * manage sales perform-ance * motivate the sales force With practical advice and case studies of companies that have conquered even the most challenging obstacles, Building a Winning Sales Force will enable every company to drive sales and stay competitive.
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Life At Work
$16.99People of faith need to be comfortable and intentional in two worlds-the world of the kingdom and the world of the commercial-blending and balancing their roles in each. Authors John C. Maxwell, Stephen Graves, and Thomas Addington identify the basic tools followers of Jesus should always have in their work toolbox: Calling, Serving, Character, and Skill.
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360 Degree Leader Workbook (Workbook)
$19.99In his nearly thirty years of teaching leadership, John Maxwell has encountered this question again and again: How do I apply leadership principles if I’m not the boss? In The 360 Degree Leader Workbook, Maxwell addresses that very question and takes the discussion even further. You don’t have to be the main leader, asserts Maxwell, to make significant impact in your organization. Good leaders are not only capable of leading their followers but are also adept at leading their superiors and their peers. Debunking myths and shedding light on the challenges, John Maxwell offers specific principles for Leading Down, Leading Up, and Leading Across. 360-Degree Leaders can lead effectively, regardless of their position in an organization. By applying Maxwell’s principles, you will expand your influence and ultimately be a more valuable team member.
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Living A 5 Star Life By Design
$19.36This book will walk you through eight biblical and business principles that will propel you to experience and enjoy a life worthy of living. If you are serious about experiencing all that life offers, this book will challenge you to do what is necessary to enjoy the life God intended for you.
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9 Cosas Que Todo Lider Debe Ha – (Spanish)
$9.99Basado en un innovador estudio psicologico sobre las maneras en que piensan y viven los individuos exitosos, el Dr. Henry Cloud ofrece un mapa simple pero profundo para ayudar tanto a los lideres como a aquellos que desean serlo a llegar a niveles de crecimiento e influencia corporativa mayores a los que creyeron posible.
Based on his groundbreaking psychological study of the ways that successful individuals think and behave, Dr. Henry Cloud presents a simple yet profound roadmap to help leaders and those who want to become leaders to arrive at greater levels of personal growth and corporate influence than they thought were possible.
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Unleashing The Power Of Rubber Bands
$25.99An engaging and insightful look into the qualities, attributes, and practices that turn ordinary leaders into extraordinary ones. Nancy Ortberg’s unique twist on vision casting, managing tensions, nurturing healthy conflict, motivating those around you, and fostering creativity, passion, and trust is unlike anything you’ve ever read before! At times challenging, at times candid, but always inspiring, Unleashing the Power of Rubber Bands will bring out the best in even the most seasoned leaders.
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Project Management That Works
$22.99Project management is one of the fastest-growing occupations in the world. The Project Management Institute has seen membership growth of more than 1000% in the last 10 years. But while many of these managers know how to plan a successful project in theory, very few have the practical tools needed to navigate the politics of today’s corporate world. Project managers need more than just technical skills; they need the right communication skills to succeed. Filled with real-world examples, Project Management That Works gives readers the tools they need to: communicate with their team as well as stakeholders * get their teams to function well * run fewer and more productive meetings * turn around failing projects * utilize data properly to make emotional conversations unemotional * know when a project is really done The only book that addresses the real challenges project managers face today, this is an accessible and invaluable tool that will show every reader how to accomplish his mission-no matter the obstacles.
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Leading With Kindness
$19.99By now, many leaders have realized that when it comes to business, nice guys often finish first. Old-fashioned images of corporate callousness and greed have been replaced by a gentler, more human conception of great leadership. But how does one define “kindness” in the context of business? And what is the best way to “use” this deceptively complex notion as a guiding principle to lead an organization successfully into the future? Far from presenting a naive idea of kindness, this eye-opening book identifies the surprising attributes successful “kind” leaders share. Readers will learn how they can use kindness to: * motivate employees, committee members, and others * recognize unique talents while nurturing all employees * establish a supportive environment * spur continuous organizational growth * adapt to change * stimulate calculated “stretch” and risk-taking * prepare the next generation of leaders This realistic book shows leaders how they can use sincerity, honesty, and respect for the good of their organizations.
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Integridad – (Spanish)
$17.99Drawing on experiences from his work with Fortune 500 companies, nonprofits, and individual leaders, Dr. Henry Cloud, a clinical psychologist and nationally syndicated radio host, shows how our character can keep us from achieving all we want to (or could) be.
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Gerente Por Primera Vez: Como – (Spanish)
$14.99The tools you need to lead your team to success
Gerente por primera vez: Como desarrollar a tu equipo helps you discover your own leadership and management style and shows you how to use it to create and maintain a high-powered, results-oriented team that will get the job done. Designed for immediate use by both you and your team members, the book covers team-building essentials, including decision making, goals and standards, honest communication, clear roles and responsibilities, and celebrating success. Written in the same conversational style and packed with the same brand of practical strategies and sage advice found in the classic best-seller Gerente por primera vez, this guide is essential for any new manager.Add to cartin stock within 3-5 days of online purchase
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Going Lean : How The Best Companies Apply Lean Manufacturing Principles To
$24.99Going Lean sets aside the notion that efficient operations and powerful innovations are only possible when business is steady and demand is growing. Instead, companies must learn that sudden shifts or unpredictable conditions need not undermine their results. Led by a new breed of companies -Toyota, Wal-Mart, and Southwest Airlines-a powerful, yet unexpected mindset is reshaping the rules for business competitiveness. By using Lean Dynamics -based on the now-famous Toyota Production System-companies everywhere can thrive in virtually any environment. In Going Lean, readers will learn how to: * become broadly effective in creating and sustaining value * set a critical foundation for achieving sustained excellence * identify sources of lag and create robust value streams that thrive in today’s dynamic conditions * describe the underlying techniques to maintain steady and predictable flow * create a system based on “pull,” or external demand that consistently introduces new innovation even during severe downturns * strive for perfection * deliver industry-leading returns
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EQ Interview : Finding Employees With High Emotional Intelligence
$18.99Smart hiring managers know that emotional Intelligence (EI) is a key indicator of success, but not always how to spot it. The EQ Interview will build your skills in assessing EI to ensure a good fit, with 250 behavior-based questions designed to uncover emotional strengths. You’ll learn to analyze responses to predict success—and even spot “EQ frauds” to avoid bad hires.
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Leadership Lessons Of Jesus (Revised)
$19.99This newly redesigned edition of The Leadership Lessons of Jesus is expanding to include more than seventy unique easy-length readings that explore and adapt the individual techniques that made Christ’s leadership so powerful. Going through the gospel of Mark, the authors highlight succinct examples of guidance methods that can influence your work, church, or family and change your life.
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Secretos Del Vendedor Mas Rico – (Spanish)
$15.99Whether we know it or not, we are all salespeople.
Sales is not limited to offering products but also encompasses services, ideas, talents, and opportunities. In this book, Dr. Camilo Cruz lays out a veritable treasure trove of ideas, strategies, and principles that will help us become more persuasive in our business presentations. Discover the most common objections from clients and prospects and how to respond with empathy and confidence. In this extraordinary book you will find ten practical keys to help you better communicate your ideas, draw people to your business, and secure life-long clients and partners.
Seamos conscientes o no de ello, todos somos vendedores.
El vender no se limita al ofrecimiento de productos, sino que incluye la oferta de servicios, ideas, talentos y oportunidades. En este libro, el doctor Camilo Cruz nos presenta un verdadero cofre de ideas, estrategias y principios que nos ayudaran a agregar persuasion a nuestras presentaciones de negocios. Descubre cuales son las objeciones mas comunes de clientes y prospectos y como responder a ellas con empatia y seguridad. En esta extrordianaria obra encontraras diez consejos practicos que te ayudaran a comunicar mejor tus ideas, atraer a otras personas a tu negocio y crear clientes y asociados para toda la vida.
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AMA Guide To Management Development
$29.95Based on the set of managerial competencies specially developed by the American Management Association for a new core management curriculum, The AMA Guide to Management Development provides readers with a comprehensive understanding of how to continually develop managers throughout their entire organization. The book considers every factor important in management development, and features in-depth information on topics including: * The five major categories of competencies, including business knowledge and the ability to lead and manage change and innovation * The specific skills needed, including communication skills and people management skills * Alternative methods organizations may use to develop managers, including different types of training and evaluation of learning effectiveness Management development is a crucial task for every enterprise. This book gives readers the guidance they need to make sure that both current and future managers have the abilities their organizations need to prosper.
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Strategic Staffing 2nd Edition
$35.00Co-published with SHRM. Many organizations understand the benefits of a longer-term approach to staffing: reduced turnover and hiring costs, improved efficiency and morale, and ultimately greater profits. Unfortunately, traditional approaches to strategic staffing are often more effective on paper than in the workplace. Strategic Staffing: Second Edition shows how to identify staffing needs and opportunities through qualitative and quantitative measures, and presents several effective, nontraditional approaches to strategic staffing. Bechet includes factors as diverse as promotions, retirements, “decruiting” (the active management of staff out of an organization), termination, and even retention. Featuring full case studies and dozens of examples, the book is both enlightening and practical. And to help readers create their own staffing plans, the companion site has holds a trove of invaluable tools, including: * PowerPoint(TM) slide presentations * Customizable Excel(TM) spreadsheets * Assessment and evaluation forms * Calculations and analyses * Sample staffing plans, and much more. Integrating a strategic approach to staffing can result in reduced turnover and hiring costs, improved efficiency and morale, and ultimately greater profits. This book is a detailed, process-oriented guide that offers all the tools staffing professionals need.
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From Difficult To Disturbed
$19.95Nationally syndicated career columnist Joyce Lain Kennedy’s ten best career books for 2007 How does an already busy manager deal with people whose personalities are difficult or even seriously disturbed? The answer lies in using practical psychology to understand just what it is that makes them tick, whether it’s something as common as being introverted or extroverted . . . or something much more serious. From Difficult to Disturbed helps readers become better managers by providing insight into both big and small people-problems that can seriously disrupt the workplace if they’re not handled correctly. The book contains down-to-earth solutions for dealing with: Personality Types including avoidant, dependent, histrionic, narcissistic, or antisocial workers * Common People Problems such as unproductive, angry, uncooperative, or chronic problem employees * Mental Disorders such as depression, bipolar disorder, schizophrenia, anxiety and panic disorders, as well as alcohol and substance abuse Every workplace is filled with a wide range of personalities. This book gives managers the insight, understanding, and tools they need to get the best from those who present the toughest problems.
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Saque Su Mano De Mi Bolsillo – (Spanish)
$15.99Are you tired of closing (or losing) deals that are all about the price? Do you feel like you’ve been out-smarted and out-maneuvered by your customers? Es esa tu mano en mi bolsillo? teaches you how to hold your own when you’re up against purchasing and procurement pros. In this book, sales experts Ron Lambert and Tom Parker teach the secrets of negotiation, sharing proven tactics for the sales process from the establishment of power to closing a deal.
En ?Es tu mano en mi bolsillo? los expertos de ventas Ron Lambert y Tom Parker ensenan los secretos de negociar. Comparten tecnicas comprobadas para el proceso de ventas, desde establecer el poder hasta cerrar una venta.
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Arte De Cerrar La Venta – (Spanish)
$16.99As one of the top salespeople in the world, Brian Tracy knows that the ability to close the sale is the key skill required by all top sales professionals. Fortunately, closing the sale can be learned by practicing the skills of the highest paid salespeople in every business. When salespeople follow a practical, proven, step-by-step process, they can get more orders, faster and easier than ever before. In El arte de cerrar la venta readers will learn to:
Build value by focusing on benefits and solutions
Lower perceived risk by emphasizing guarantees and assurances
Answer any objection
Bring a sales conversation to a natural and easy conclusion by using some of the best questions ever discovered.Brian Tracy, uno de los mejores vendedores del mundo, sabe que la habilidad de cerrar una venta es la destreza clave que necesita todo profesional experto en ventas. Afortunadamente, se puede aprender como cerrar una venta al poner en practica las mismas habilidades que utilizan los mejores vendedores en cada negocio. Cuando los vendedores siguen paso a paso un proceso practico y comprobado, pueden conseguir mas pedidos, mas rapida y facilmente que nunca. En el libro El arte de cerrar la venta los lectores aprenderan a:
Generar valor enfocandose en los beneficios y las soluciones
Disminuir el riesgo percibido al enfatizar las garantias y los seguros
Responder a cualquier objecion
Hacer que la venta llegue a una conclusion natural y sencilla utilizando algunas de las mejores preguntas que se hayan descubierto.Add to cartin stock within 3-5 days of online purchase
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21 Most Powerful Minutes In A Leaders Day
$19.99While a few people appear to be born leaders, the ability to lead is actually a collection of skills, nearly all of which can be learned and sharpened. Based on his New York Times bestseller The 21 Irrefutable Laws of Leadership, author John C. Maxwell presents a daily plan to help you grow as a leader in your personal, professional, and spiritual life.
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Anatomy Of Persuasion
$18.99Some people seem to be able to talk anybody into anything! Do they simply possess a natural talent that the rest of us can never hope to imitate? This refreshing books says “No!” and provides readers with a unique, proven, step-by-step analytical thinking process that anyone can use to analyze, organize, and present information in a persuasive way. The Anatomy of Persuasion literally dissects each step in the persuasion process. Readers will turn their great ideas into tangible realities as they learn how to: * apply the two major principles of communication * perceive the needs of others * present the features and benefits of their idea * understand the subconscious decisions people often make * create a logical, error-free proposal (oral or written) that will win the day.
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Tell Me How Im Doing
$15.99Just imagine being completely denied any feedback whatsoever — no guidance, no praise, and no constructive criticism for the things you do. If you received no input at all, how much initiative would you demonstrate? Would your productivity be high, or low? What would your morale be like as time went on? And if you experienced this kind of treatment in the workplace, how likely would you be to turn down a job offer to go somewhere else? The sad fact is that most of us take feedback for granted. But interpersonal feedback is a critical nutrient for everyone, whether at home, at work, or elsewhere — the psychological equivalent of food and water. Without strong, clear feedback to use as a reference point, people are incapable of functioning fully and productively. Yet as important as it is to let people know how they’re doing, most of us lack the skill to consistently deliver good, constructive feedback. Tell Me How I’m Doing illustrates the importance of feedback using a simple fable in which a beleaguered manager recognizes the enormous impact feedback can have in his organization-by experiencing firsthand what it feels like to go without it. The book then provides step-by-step guidance for how you can improve your own ability to relate to the people around you and become more effective in every sphere of your life. The book helps you take a personal inventory of your own feedback style, and introduces you to the four distinct types of feedback — supportive, corrective, abusive, and insignificant — and clarifies when to use the first two, and how to avoid the others. You’ll also learn about the ten essential dimensions of feedback, including how to: Use a Plan — Give your feedback some preparatory thought, and then deliver it with a clear solution in mind. Be Specific — Get your point across by citing particular examples of the behavior you’re discussing. Focus on Behaviors — Target the factors that can be seen or measured, rather than concentrating on personalities, attitudes, or labels. Determine Time and Place — Know when and where to give feedback for maximum effect. Give Balanced Feedback — Provide the right mix of supportive and corrective feedback. By understanding how to interact more constructively with your peers, you can create a positive, productive, and dynamic culture that serves everyone well. Tell Me How I’m Doing is an engaging story and an essential guidebook for understanding how to use feedback to communicate goals, improve per
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Microempresa Megavida – (Spanish)
$17.99Don’t let your business run your life; run your business to give you and your family a good life.
Creating and owning a successful business is part of the American dream. Written for “ordinary folk who have more dreams than education, capital or resources,” Microempresa, Megavida promises not just professional and financial success but also a fulfilling life. Louis Barajas shows how to create a business that enriches your life as well as your wallet, that creates both money and meaning, and that provides a legacy for yourself and your family.
Barajas has a unique integrated approach that deals with life as well as business. The four cornerstones of getting a big life from a small business are Truth, Responsibility, Awareness, and Courage. The five steps of building a small business that will lead to a big life are the following:
Your life blueprint
*Your vision
*Your business blueprint
*Your business systems
*Your teamEste libro es concreto, facil de leer, facil de aplicar como una guia que ayudara al lector a tomar la chispa del deseo de una vida mejor y convertirla en un fuego abrasador de una microempresa exitosa. Estos negocios proveeran mas libertad economica y personal, mas felicidad y satisfaccion para los empresarios y sus familias. Esto se muestra a traves de cinco pasos, los cuales son: Vida: el proposito de un negocio es darle a usted mas vida. Liderazgo: el precio de la grandeza es la responsabilidad. Su negocio es su negocio, no su producto. Sistemas uniformes: el sistema es la solucion. Su equipo: entre mas grande sea el sueno, mejor el equipo que necesitara.
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Golf And The Game Of Leadership
$22.99Assuming you’re not Tiger Woods or Annika Sorenstam, chances are your golf-playing (or watching) time is interrupted on a regular basis by the demands of your work. But the approach you use on the links translates surprisingly well to the office and the boardroom. Golf and the Game of Leadership shows how qualities like focus, consistency, confidence, and “playing by the rules” all apply to the way you perform in the professional realm. Don McHugh, whose management experience is matched only by his passion for golf, leads you through 18 “holes,” including: #1. You’ve Gotta Love the Game: be passionate about your leadership role #5. Visioning: from dreaming to achieving, lay out a future for yourself in the game of leadership #6. Posture, Grip, Alignment (PGA): the backbone of a solid game, excellence in fundamental skills is the key to sustaining success #11. Feedback: a golfer can tell a slice from a clean shot. Honest, timely feedback is the equivalent in business. #13. Responsibility: play your own ball and require that others do the same #18. It’s Up to You: leadership is an individual game. Don’t just talk a good game — play a good game At the “19th hole,” you’ll complete your “basic round chart” based on the key concept from each of the 18 holes, and score yourself for each. (And don’t forget to celebrate!) Whether you’re new to the game of leadership or already a “top hitter,” this book will help you hit straight and true — every round.
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John F Kennedy On Leadership
$18.99Today’s business leaders have much in common with President Kennedy. They face monumental decisions in unpredictable times; their actions have implications far beyond their own organizations; and they are judged mercilessly and incessantly by both their constituents and the media. Professionals, then, would do well to study the leadership traits that made Kennedy one of the most respected, beloved, and influential world leaders in modern history. John F. Kennedy on Leadership analyzes what made Kennedy, both before and during his Presidency, a unique and dominant force who would serve as the standard by which future leaders would be judged. Readers will learn the value of: * Planning and decision making: Consult widely, then act. * Crisis management: Don’t let events manage you. * Building a team: Find your own “Bobby.” * Independence: Don’t follow the crowd. * Mistakes: Learn from them and move on. This timely (and timeless) book will be of interest to anyone involved in leadership.
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Wisdom Of Alexander The Great
$18.99Exceptional leaders are the ones who are able to analyze problems, optimize resources, inspire loyalty, and execute strategy. There is no more stunning example in history than Alexander the Great, whose leadership skills were so immense that they still resonate some 2,000 years later. The Wisdom of Alexander the Great reveals four leadership processes distilled from the life and extraordinary accomplishments of Alexander, King of Macedonia. Readers will learn how he: * reframed problems in order to meet seemingly insurmountable challenges * built alliances by using his strength to generate trust and respect, not just fear * established identity and “branded” himself a unifier, thus keeping the home base secure while continuing to expand his empire * recognized and assimilated the cultures and symbols of different peoples, becoming a powerful and trusted figure everywhere he went The Wisdom of Alexander the Great relates 34 riveting episodes from Alexander’s expansion through Asia Minor, Egypt, Mesopotamia, the Middle East, the Persian Empire, and India. Each example, tied to a modern-day counterpart, imparts valuable lessons from the timeless legend of one of the greatest leaders in history.
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Facility Managers Guide To Finance And Budgeting
$44.99Leaky faucets and cracked pavement aren’t the only demands on a facility manager’s time and energy. These days, they also need top-notch financial skills–to sell their department to senior management, to win funds for crucial projects, to become fully integrated into the organization. Sadly, most facility managers lack even fundamental financial skills. The Facility Manager’s Guide to Finance and Budgeting is the first primer designed to teach them the ropes quickly, concisely, and with minimum pain. The book explains how to: * Understand the essential concepts of facility work programs and programmatic planning and budgeting * Develop and manage an annual expense budget, then evaluate the results * Make financially sound “”go/no go”” decisions on projects requiring capital funding * Pinpoint significant cost-savings and cost-containment areas * Use unit-cost indicators to benchmark facility management initiatives * Create an information system and database that ties directly into the budget.”
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Time Power : A Proven System For Getting More Done In Less Time Than You Ev
$19.99One of the world’s premier business consultants and personal success experts, Brian Tracy has devoted more than 25 years to studying the most powerful time management practices used by the most successful people in every arena. Now, in Time Power, Brian reveals his comprehensive system designed to help readers increase their productivity and income exponentially — in just weeks! Filled with hundreds of powerful, proven tools and techniques, this book shows readers how to: * gain two more productive hours each day * make better decisions, faster! * set clear goals and focus on higher-value activities * manage multitask jobs more efficiently * overcome the people problems that can sap their time * use the five tools and techniques that will make them more productive for the rest of their lives * and much more! Overflowing with quick and effective time-saving strategies, Brian Tracy’s Time Power lets readers in on the secrets to being more productive, earning more money, and getting more satisfaction from life.
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Seeing Is Believing
$29.95Take a look around your workplace and try to find the following items: A statement of business objectives. I think it’s in that pile by the copy machine. A schedule of divisional goals. Everyone got that e-mail last year. Clear performance standards. They’re in the employee handbook. Team workflow documents. On the bulletin board, sticking out from under the first aid sign. Regular communication and motivation from management to employees. We have the quarterly meeting, and we send out memos. Stop. Is the information your employees need every day truly accessible? Just because it’s there doesn’t mean it’s present. When information is hard to find, outdated, nebulous, or incomplete, the effect is profound. If they can’t see it, it’s as good as nonexistent. The fact is, the visual elements in a workplace have a tremendous impact on execution, morale, and productivity. And it’s not just about information access. A visually dynamic workplace energizes employees, builds pride and ownership, and conveys the strength and currency of the organization. Design and graphics, art and color, sculpture and dimension — all have profound effects. Far from simply prettying up the office, your organization needs to create an environment of visual stimuli that convey goals and expectations, that engender a collaborative attitude, and most important, that cannot be ignored. This book represents a milestone in the science of workplace design. Whereas there are countless approaches for improving the comfort factor of work environments through color, lighting, furniture, and spatial flow, Seeing Is Believing is the first book to link visual elements directly to specific organizational objectives and individual tasks. The authors have created a step-by-step plan for creating and implementing a Visual Management program in any environment. You’ll learn how to create a dynamic VM system that: Replaces information overload with information sharing and dramatically improved workflow Seamlessly incorporates clear information exchange into an aesthetically pleasing and energizing workplace that will make people want to come to work Resonates with workers of every generation, whether they identify with Life magazine or MTV Enhances relationships not only among employees, but also with customers, business partners, investors, and the public Ensures uniform understanding of crucial requirements and desired outcomes Seeing Is Believing features many examples of how VM has improved perfor
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Top 10 Mistakes Salespeople Make And How To Avoid Them
$14.99Wall Street Journal and Business Week best-selling author and leader of one of America’s top sales training companies, Todd Duncan reveals the 10 most common mistakes salespeople make, and offers insight on how to avoid them.
Some salespeople are very successful, but a greater percentage end up victims of the sales industry-and their own mistakes. Some mistakes are normal bumps in the road toward success. Others are more damaging. But many are fatal to a career.
Duncan addresses these catastrophic mistakes with clarity and directness. Whether you’re a seasoned sales professional or someone considering sales as a career, Duncan’s wisdom can help you avoid errors in perception, practice, and performance that could not only cost you a sale, but also your career.
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Creative Training Idea Book
$44.99Trainers have to be creative if they want their participants to feel excited, challenged, and involved. The Creative Training Idea Book is packed with instructions for using activities, games, puzzles, toys, and props to increase energy and active participation in the classroom, and reveals how to think creatively about training in any situation. Based on the author’s nearly three decades of training experience, this invaluable resource gives trainers the tools to adopt a fun, energetic approach that will make for a stimulating learning environment. Readers will learn new methods for: * setting the right tone * uncovering participant needs * grouping participants and selecting leaders * avoiding and reclaiming turned-off learners * encouraging and rewarding participation * and much more! Filled with checklists, forms, resources, and dozens of “”Bright Idea”” blurbs, The Creative Training Idea Book will help trainers and their learners achieve maximum learning results.
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Write Up The Corporate Ladder
$22.99Anyone who wants to succeed in the workplace needs to present ideas clearly, persuasively . . . and in writing. But until now, business-writing books have emphasized rules and mechanics, which often stifle the writing process. Write Up the Corporate Ladder introduces a new, simplified approach to writing based on the way professional writers write, emphasizing the importance of “writer’s intuition” and “message over mechanics” to enable readers to write both faster and smarter on the job. This helpful book spells out the difference between good, bad, and mediocre writing, provides step-by-step instructions for bringing out your own best ideas, and features personal interviews with Fortune 500 executives and best-selling business authors like Ken Blanchard, Michael Lewis, Suze Orman, and others. Valuable tools include: * Tips on how to break the rules that undermine effective business writing * A special chapter on writing content-rich one-page memos and concise e-mails * A custom Action Plan for determining skill level and tracking improvement * A comprehensive list of online writing resources
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Cuando Matas Una Venta – (Spanish)
$15.99Hay aproximadamente 12.2 millones de vendedores en los! Eso significa uno de cada veintitres personas! Los vendedores estan en todo lado, vendiendo cualquier cosa imaginable. Algunos son excelentes, pero un gran porcentaje de ellos acaban siendo victimas de la industria de las ventas y de sus propios errores. Algunos de estos errores solo son obstaculos en el camino hacia el exito. Otros sin embargo son mas daninos. Y desgraciadamente muchos errores acaban con la carrera de las ventas. Duncan se refiere a estos errores catastroficos con claridad y al punto. Sin importar si eres un vendedor profesional veterano, o alguien que esta considerando la carrera de las ventas, la sabiduria de Duncan te ayudara a evitar los errores en la percepcion, la practica y el desempeno que no solo podrian acabar con una venta sino tambien con tu carrera.
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Debugging : The 9 Indispensable Rules For Finding Even The Most Elusive Sof
$18.99When the pressure is on to root out an elusive software or hardware glitch, what’s needed is a cool head courtesy of a set of rules guaranteed to work on any system, in any circumstance. Written in a frank but engaging style, Debuggingprovides simple, foolproof principles guaranteed to help find any bug quickly. This book makes those shelves of application-specific debugging books (on C++, Perl, Java, etc.) obsolete. It changes the way readers think about debugging, making those pesky problems suddenly much easier to find and fix. Illustrating the rules with real-life bug-detection war stories, the book shows readers how to: * Understand the system: how perceiving the “”roadmap”” can hasten your journey * Quit thinking and look: when hands-on investigation can’t be avoided * Isolate critical factors: why changing one element at a time can be an essential tool * Keep an audit trail: how keeping a record of the debugging process can win the day
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Call To Action
$27.99Call to Action includes the information businesses need to know to achieve dramatic results from online efforts. Are you planning for top performance? Are you accurately evaluating that performance? Are you setting the best benchmarks for measuring success? How well are you communicating your value proposition? Are you structured for change? Can you achieve the momentum you need to get the results you want? If you have the desire and commitment to create phenomenal online results, then this book is your call to action. Within these pages, New York Times best-selling authors Bryan and Jeffrey Eisenberg walk you through the five phases that comprise web site development, from the critical planning phase, through developing structure, momentum, and communication, to articulating value. Along the way, they offer advice and practical applications culled from their years of experience “in the trenches.”
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Cost Management Toolbox
$36.99Managers rarely get financial information the way they really need it. How can a nonfinancial manager minimize costs with the financial information he or she does get? By reading and absorbing this clear, concise new book. The Cost Management Toolbox lucidly explains how financial information–especially information relating to costs–is generated and reported in today’s service and manufacturing organizations. Avoiding hard-to-grasp technicalities, it shows business professionals how to: * Accurately determine how well their business is performing* Quickly diagnose financial and operational problems * Effectively evaluate new business propositions * Confidently forecast future trends and project future costs * Strategically plan and prepare a departmental budget * Strictly analyze costs, including the rarely-discussed area of service costing.
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Crunch Point : The 21 Secrets To Succeeding When It Matters Most
$12.99In business and in life, things seldom go exactly as planned. You’ve probably figured out how to navigate around the little bumps, but what about full-blown crises, the kind with the potential to derail a company or send your personal life spinning out of control? Crunch Point presents a series of proven, practical techniques for overcoming any setback that may come your way — on the job, at home, or anywhere in your life. In an accessible, no-time-to-lose format, success expert Brian Tracy gives you the motivation, techniques, and confidence to grab tough and urgent problems by the horns and solve them — quickly, decisively, and completely. Crunch Point reveals Tracy’s 21 proven ways to: * Take control of the situation * Stay calm and rational — even in a crisis * Communicate clearly, constantly, and authoritatively with the key people around you — the skill that can make all the difference between failure and success * Identify and remove all obstacles to resolving the problem * Deal with problems more effectively by handling them systematically instead of randomly or emotionally, as most people do * Develop unshakeable courage and super-high self-confidence * Generate cash flow when the crisis is financial in nature * Never lose focus on your customers, no matter how dire the situation may seem * Cut your losses, when necessary, and save time and money in the long run Each chapter offers a selection of problem-solving strategies, complete with powerful action steps you can take regardless of the nature or size of the problem. It’s inevitable: At some point, the you-know-what is sure to hit the fan. Dealing with a crisis may never be easy or pleasant, but with the universal problem-solving techniques presented in Crunch Point, you’ll have the confidence and skills to rise above whatever comes your way — and you’ll be the one everyone calls “great under pressure.”
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Property Management Tool Kit
$24.99Making money through real estate investments isn’t as simple as buying up property and hoping for the best — you have to know what you’re doing. The fact is, how you manage a property directly affects how profitable it will be. The Property Management Tool Kit goes beyond the basics, giving you all the guidance you need to successfully manage your properties, avoid pitfalls, and make a profit. You’ll find out how to: * Add value to your property, including which improvements to make or avoid * Address legal concerns, tenant issues, and administration and maintenance * handle monetary factors such as cash flow, record-keeping, and rent collection * Expand your portfolio and establish financial goals * Hire a team, partner with vendors, and use advertising In addition, you’ll find helpful management tools: a market survey; rental criteria; and sample documents and forms, including a rental application, a lease, a guest screening card, rules and regulations, renewals, a vacancy report, a maintenance log, and much more. Practical and informative, this is the one book you need to successfully manage your properties.
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Doing Gods Business
$28.99Christians have likely been struggling with the place of business in the life of faith ever since Paul’s days as a tentmaker. Just how do the spheres of private devotion and public business intersect in a meaningful way?
This book tells how readers can find lasting and satisfying meaning for marketplace involvement in the light of the Christian faith and tradition. Stevens explores the potential of business as a location for practicing everyday spiritual disciplines and as a source of creativity and deeper relationship with God.Add to cartin stock within 3-5 days of online purchase
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Kindness Revolution : The Company-Wide Culture Shift That Inspires Phenomen
$22.99Despite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out a new offer, then disappear from the scene, leaving their frontline staff — often underpaid and badly overworked — to expertly, cheerfully handle all the real-life encounters with real-life customers who can make or break a company. That’s no way to run a business, says customer service expert Ed Horrell. If you treat your frontline employees with indifference or disregard, you can expect them to treat your customers with indifference — and you can then expect to have indifferent customers who will drop you for the next best thing without a murmur of regret. Combining extensive research with inspiring real-life examples from companies known for their outstanding customer service — such as L.L.Bean, Chick-fil-A, Nordstrom, Mrs. Fields, St. Jude Children’s Research Center, The Ritz-Carlton, FedEx, and more — Horrell explains in The Kindness Revolution that providing exceptional, compassionate customer service can only happen when you build a deep and lasting relationship with your employees. And it is kindness, says Horrell, that most characterizes that relationship. The Kindness Revolution traces the culture characteristics of the standout companies, including their strong conviction that: Each employee has an important job to do. Their corporate entity has a meaningful purpose-to serve the customer in a way that delivers value. Each employee should be empowered to make decisions. They attract the best employees and customers by running an organization based on sincerity and consideration. There is value in dignity and respect and courtesy — and kindness. For organizations large and small, of any size or industry, The Kindness Revolution is a resounding wake-up call to change the way your company thinks about its employees, and to practice the basic values of dignity, respect, courtesy, and kindness from top to bottom throughout your organization. The way you treat your employees will be the way they treat your customers. Follow the wise advice and insightful examples in The Kindness Revolution, and experience the enormous payback in loyal customers, a more prosperous company — and a better way of life.
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Psychology Of Selling
$19.99Brian Tracy, one of the top professional speakers and sales trainers in the world today, found that his most important breakthrough in selling was the discovery that it is the “Psychology of Selling” that is more important than the techniques and methods of selling.
Tracy’s classic audio program, The Psychology of Selling, is the best-selling sales training program in history and is now available in expanded and updated book format for the first time. Salespeople will learn:“the inner game of selling”
how to eliminate the fear of rejection
how to build unshakeable self-confidence
Salespeople, says Tracy, must learn to control their thoughts, feelings, and actions to make themselves more effective.Add to cartin stock within 3-5 days of online purchase
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Fire Someone Today
$18.99Bob Pritchett started his first business at age six. In high school, he ran a software company that sold to Fortune 500 companies. By the age of 20, he had cofounded Logos Research Systems, Inc. He has seen the ups of high profits and the downs of a failed IPO attempt. Pritchett’s successes and failures led him to write Fire Someone Today. Far from a treatise on giving employees the axe, Fire Someone Today uses four categories-People, Leadership, Finance, and Operations-to cover a wide range of issues unique to the more than 20 million small business owners in the United States. Filled with hands-on advice and practical examples from real businesses, the book takes a no-nonsense approach to the uncomfortable decisions and actions that every manager, business owner, or entrepreneur must face.
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Safe Place For Dangerous Truths
$19.95No more “checking for feet.” This illuminating guide gets people to tell the truth at the meeting–not in the bathroom afterwards. Almost everybody does it–lie, that is. In one recent survey 93% of people admitted to lying regularly at work! Why? Because it’s safer than telling the truth. Sadly, organizations cannot succeed in this poisonous world of half-truths, strategic omissions, and doctored information. To function optimally, businesses must create an environment where people feel free to tell the truth, no matter how disturbing. Only then can organizations unleash the responsiveness, creativity, and enthusiasm necessary to achieve their goals. This unique book shows how, using the formal process of “dialogue,” such a place can be built. In a lively discussion, the author shows managers how to use this technique to encourage truth-telling by reducing fear, prompting self-examination, and opening minds * build trust where suspicion and cynicism held sway * inspire individuals to think and learn as a group * help groups talk through tough issues and move to collaborative action.
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Laugh And Learn
$19.95We may not all be born comedians, but most people are naturally humorous, says Doni Tamblyn, a comic-turned-trainer whose humorous techniques bring serious results at clients such as Chevron, Wells Fargo, and other Fortune 500 companies, universities, and government entities. While Laugh and Learn offers plenty to keep smiles on the faces of trainers and their students, it’s not a collection of one-liners and knock-knock jokes. It’s an enlightening and practical look at how teachers and training professionals can inject elements of entertainment, creativity, humor, and emotion into their existing methods, even when dealing with serious or technical topics. Filled with fun, challenging, and thought-provoking exercises to help readers feel more comfortable being funny, the book also provides dozens of workshop activities and techniques to introduce humor into the learning environment. Combining the latest brain studies and humor research with the author’s own 23 years of experience in comedy and corporate training, Laugh and Learn is a fascinating look at what makes learners perk up, pay attention — and remember!
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Giants Of Sales
$22.99Sales theories come and sales theories go, but nothing beats learning from the original masters. The Giants of Sales introduces readers to the techniques developed by four legendary sales giants, and offers concrete examples of how they still work in the 21st century. The book reveals how: * In his quest to sell a brand new product known as the cash register, John Henry Patterson came up with a repeatable sales process tailor-made for his own sales force * Dale Carnegie taught people how to win friends and influence customers with powerful methods that still work * Joe Girard, listed by Guinness as the world’s greatest salesman, didn’t just sell cars, he sold relationships-and developed a successful referral business * Elmer Wheeler discovered fundamental truths about persuasion by testing thousands of sales pitches on millions of people, and achieved great success in the middle of the Great Depression Part history and part how-to, The Giants of Sales gives readers practical, real-world techniques based on the time-tested wisdom of true sales masters.
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Billy Alfred And General Motors
$19.99You couldn’t find two more different men. Billy Durant was the consummate salesman, a brilliant wheeler-dealer with grand plans, unflappable energy, and a fondness for the high life. Alfred Sloan was the intellectual, an expert in business strategy and management, master of all things organizational. Together, this odd couple built perhaps the most successful enterprise in U.S. history, General Motors, and with it an industry that has come to define modern life throughout the world. Their story is full of timeless lessons, cautionary tales, and inspiration for business leaders and history buffs alike. Billy, Alfred, and General Motors is the tale not just of the two extraordinary men of its title but also of the formative decades of twentieth-century America, through two world wars and sea changes in business, industry, politics, and culture. The book includes vivid, warts-and-all portraits of the legends of the golden age of the automobile, from Crazy” Henry Ford, Ransom Olds, and Charles Nash to the brilliant but uncredited David Dunbar Buick and Cadillac founder Henry Leland. The impact of Durant and Sloan on their contemporaries and their industry is matched only by the powerful legacy of their improbable and incredible partnership. Characters, events, and context — all are brought skillfully and passionately to life in this meticulously researched and supremely readable book.”
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78 Important Questions Every Leader Should Ask And Answer
$18.99Great leaders have many talents, but one critical skill — often unrecognized — is the ability to ask and answer questions. This unique book offers 78 questions that leaders at all levels need to ask and answer both inside and outside the organization. Leaders who master this question-response technique will gain much useful information about what is really going on in their businesses, as well as the admiration of employees, customers, and others with whom they interact. The questions and answers cover a range of common and uncommon situations, including: the need to connect employees’ efforts to company goals; layoffs, business downturns, and mergers; personal crises of employees; coaching and mentoring sessions; and customer retention. The book even includes advice on answering questions when the answer is “I don’t know” or “I can’t tell you.” With worksheets in each chapter, it prepares leaders to ask important questions of: * Customers (“Why do you do business with our competition?”) * Employees (“What’s a recent management decision you didn’t understand?”) * And even themselves (“What do I want to be remembered for?”)
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Generating Buy In
$17.99The power not just to persuade, but to inspire. Anyone interested in influencing fellow human beings can benefit from this book’s wise and practical advice. It’s a keeper!” –William Ury, Harvard Law School, Coauthor of the best-selling Getting to Yes The ability to influence people’s thoughts and feelings, to generate their buy-in, has emerged as the paramount leadership skill. The strongest leaders are those who create a positive vision of the future, paint a “”big picture”” that generates action by tapping into people’s emotions, ask for a commitment, and inspire their listeners to take steps toward the goal. Generating Buy-In: Mastering the Language of Leadership will help you master the powerful language that breeds such a commitment. Through real-world case studies and exclusive interviews, Generating Buy-In imparts a revolutionary yet practical approach to: * Crafting a strategic story that projects a positive future to your audience * Speaking the language of buy-in with images that mold powerful thoughts and emotions in your listeners * Putting the language to work in service of your goal — whether the goal is to raise sales, inspire a work force, or win a Presidential election. “”This book unlocks secrets top leaders have applied through the ages. Instinctively you know that Mark Walton has hit the bulls-eye, because it feels right in your heart and your gut. Wonderfully simple and effective!”” — Ron Kirkpatrick, National Manager, Toyota Motor Sales, USA Complete with examples, practical exercises, sample business scenarios, and a foreword by William Ury, coauthor of the best-selling Getting to Yes, Generating Buy-In is an indispensable resource for leading and succeeding in today’s fiercely competitive world!”
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Fundamentals Of Preventive Maintenance
$39.95Plant engineers and maintenance managers know from experience: All manufacturing equipment will break down, often at the worst possible moment. To survive in today’s lean-and-mean manufacturing environment, companies must head off these breakdowns with a preventive-maintenance management program that is both systematic and flexible — and geared toward minimizing downtime and maximizing equipment life. Fundamentals of Preventive Maintenance provides readers with an easy-to-follow, economically sensible maintenance and workorder management program. This results-driven guidebook outlines a 7-step process for designing and implementing the program, describing what needs to be done — and why. Designed to transform an often unwieldy program into one that can be effectively managed, it provides hands-on techniques for: * Establishing critical scheduling protocols * Managing the daily workorder schedule * Developing and issuing preventive maintenance workorders * Monitoring the program and making improvements
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Trust Or Consequences
$24.00The recent rash of corporate scandals-and the ensuing financial ruin of companies and their stockholders — proves that even the bluest of blue chip businesses cannot bank on the blind faith of consumers and investors. More than ever, corporations must rebuild, restore, and strengthen bonds of trust. Al Golin has helped create trust strategies for global business leaders including The Walt Disney Company, Hewlett-Packard, McDonald’s, Toyota, Owens-Corning, and many others. Trust or Consequences shows what makes such strategies work, and reveals the eye-opening results of a survey of over 700 business professionals. This essential book reveals how to: * create an effective trust strategy * determine the impact of trust issues on stakeholders * assess trust-building performance and calculate the difficulty of restoring trust * create a “”trust bank”” for saving deposits of good will to draw on as needed Trust or Consequences offers tools for identifying trust opportunities, as well as numerous inside accounts of trust-building successes and failures by high-profile organizations and leaders. Filled with provocative ideas about why many companies overlook trust issues, Trust or Consequences brings the subject to center stage — where it must remain if companies are to regain stakeholder loyalty and competitive advantage.
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Project Management Step By Step
$29.95Project management can seem like a daunting endeavor to the untrained and uninitiated. Here is a book that spells out the basics of implementing a project management model and encourages critical thinking about how project management can help a company accomplish its business objectives. Offering clear, concise explanations of different project phases, Project Management Step-by-Step also includes six case studies — positive and negative, real and fictional — that show clearly how project management works in the real world. The book is fully consistent with the newly updated Project Management Body of Knowledge, so its observations and recommendations are consistently applicable and thoroughly field-tested. Richman’s clear, accessible text is augmented with discussion questions, exercises, diagrams, charts, and a comprehensive glossary. Special passwords to free online information for students, instructors, and project management professionals are alone worth the price of the book. Written in plain, jargon-free English, Project Management Step-by-Step is an incisive and complete guide — truly a perfect introduction to project management.
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Complete Equipment Leasing Handbook
$55.00Equipment leasing is one of the most complex aspects of business finance in existence, involving sophisticated concepts often understood only by experts. Consequently, business executives and purchasing professionals often fail to maximize their leverage in signing leases, or opt instead to purchase equipment outright at staggering costs. Combining the author’s Handbook of Equipment Leasing with the tools from his Complete Book of Equipment Leasing Agreements, Forms, Worksheets, and Checklists, this comprehensive volume provides the legal, financial, and business background essential for evaluating, negotiating, and documenting successful equipment lease transactions. This invaluable resource for lessors and lessees answers questions like: * How does the leasing marketplace really work? * What is the best way for a company to solicit lease bids? * What economic and tax risks does a lessor face? * When is leasing a poor choice? The book also addresses crucial issues like profit strategies, forming and running a leasing company, and the leasing of equipment in the growing international market.
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Fundamentals Of Sales Management For The Newly Appointed Sales Manager
$18.95Making the leap into sales management means meeting a whole new set of challenges. As a manager, you’re going to have to quickly develop the skills that allow you to build and supervise a sales team, communicate effectively, set goals, be a mentor, and much, much more. Now that you’ve been handed these unfamiliar responsibilities, you’re going to have to think on your feet — or face the possibility of not living up to expectations. Easy-to-understand and filled with realistic examples and immediately usable strategies, Fundamentals of Sales Management for the Newly Appointed Sales Manager helps you understand what it takes to be a great sales manager, allowing you to avoid many of the common first-time sales management mistakes, and be successful right out of the gate. Dispensing with dry theory, the book helps you understand your new role in the organization, and how to thrive simultaneously as both a member of the management team, and as a team leader. You’ll learn how to: * Make a smooth transition into management. * Build a superior, high-functioning sales team. * Set objectives and plan performance. * Delegate responsibilities. * Recruit new employees. * Improve productivity and effectiveness. Based on the bestselling American Management Association seminar, the book supplies you with indispensable, need-to-know information on communicating with your team, your bosses, your peers, and your customers; developing a sales plan and understanding the relationship between corporate, department, and individual plans; applying crucial time management skills to your new role; managing a sales territory; interviewing and hiring the right people; building a motivational environment; compensating your people; and understanding the difference between training, coaching, and counseling-and knowing how to excel at each. You can’t make the leap into sales management successfully without the proper tools and information under your belt. Fundamentals of Sales Management for the Newly Appointed Sales Manager gives you everything you need to win the respect of your peers and colleagues, and immediately excel at your challenging new responsibilities.
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Lider 360 – (Spanish)
$17.99Durante sus mas de treinta anos en ensenar acerca del liderazgo, John Maxwell se ha enfrentado a la siguiente pregunta una y otra vez: ?Como pongo en practica principios de liderazgo si no soy el jefe? Esta buena pregunta recibe su respuesta en el libro de Maxwell, Lider 360. Usted no tiene que ser el lider principal para causar un impacto en su organizacion. Los buenos lideres no son capaces unicamente de dirigir a sus seguidores, sino tambien son expertos en dirigir a sus supervisores y sus contemporaneos. John Maxwell ofrece principios especificos para delegar, dirigir y supervisar que acabaran con los mitos sobre el liderazgo y ofreceran una luz mas clara sobre los retos futuros. Los lideres de 360 grados pueden dirigir efectivamente, sin importar su posicion en una organizacion. Si aplica los principios de Maxwell, usted podra ampliar su influencia y poder trabajar en equipo de una manera mas eficiente.
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Business By The Book
$16.99Now readers can approach the new millennium by incorporating Burkett’s tried and true advice into their business world with this updated edition of the best-selling classic containing some of the actual study material used in Burkett’s worldwide seminars.
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100 Mile Walk
$19.95Each generation leads in its own way. But to progress together, they must find ways to bridge the divide between their perspectives. Recognizing that truth, a 65-year-old traditional CEO and his 35-year-old Zen entrepreneur son embark on a six-month-long, 100-mile walk. As they stroll the streets of New York and New Orleans, trek through the Blue Ridge Mountains, and hike along the Long Island coast, they talk about their experiences, their outlook on life and work, the achievements of leaders they have known, and how each views the nature and purpose of leadership. Ultimately, the two men agree on nine key traits and practices essential to all leaders — from principles and passion to performance and even paranoia — and on how leaders and aspiring leaders can follow them consistently. Father and son also discover a lot about each other, their relationship, and the way two generations set apart by so many differences can respect and learn from each other.
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How To Lead And Still Have A Life
$19.98Dale Burke’s unique and powerful book Less Is More Leadership now in a trade binding is easier to keep on hand. Burke reveals how to work smarter and more efficiently to garner success that far exceeds results of the “work harder and longer” tactics.
Readers will gain knowledge of eight key disciplines based on Christ’s leadership style, including:
*Spirituality-the Power of Convictions
*Humility-the Power of Servant-leadership
*Imagination-the Power of Vision
*Mobilization-the Power of Letting Go
*Innovation-the Power of CreativityBusiness and ministry professionals, lay leaders, churches, schools, and anyone looking to transform their work, home, and life with the power of a new way of thinking will be empowered by these principles.
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Good To Great And The Social Sectors
$17.99Building upon the concepts introduced in Good to Great, Jim Collins answers the most commonly asked questions raised by his readers in the social sectors. Using information gathered from interviews with over 100 social sector leaders, Jim Collins shows that his “Level 5 Leader” and other good-to-great principles can help social sector organizations make the leap to greatness.
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Leading Leaders : How To Manage Smart, Talented, Rich, And Powerful People
$22.99Whether you were born a leader or have had leadership thrust upon you, you’re in for a whole new set of challenges when managing other leaders. Think of the qualities that have brought you to a leadership role: your vision, confidence, and charisma, or perhaps your experience, unique skills, expertise, or network of powerful allies. Now remind yourself that other leaders share some or all of these qualities with you. The leaders you are called upon to lead may be other executives, highly educated experts, investors, board members, government officials, doctors, lawyers, or other professionals. The potential contributions of these elites to any organization are vital, but the likelihood of friction is also high if you don’t manage relationships carefully. In any case, they are people with significant resources — and strong opinions. How do you leverage the assets of the talented and powerful while making sure that egos remain unbruised? Leading Leaders breaks the challenge down into the Seven Daily Tasks of Leadership, and shows you how to carry out each task when you have to manage other leaders. The seven tasks and the special challenges they entail in leading leaders are: 1. Direction How do you negotiate a vision for the organization that other leaders will buy into? 2. Integration How do you make stars a team? 3. Mediation How do you resolve conflicts over turf and power among other leaders so the organization can move forward? 4. Education How do you educate people who think they are already educated? 5. Motivation How do you move other leaders who already seem to have everything” to do the right thing for the organization? 6. Representation How do you lead your organization’s outside constituents while still leading leaders inside? 7. Trust Creation How do you gain and keep other leaders’ trust, the vital capital that your own leadership depends on? Drawing on the author’s own leadership experience as well as his research in the corporate, political, academic, and professional worlds, Leading Leaders answers these questions with a clear set of effective rules for all managers to follow in successfully leading other leaders.”
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Roadmap To Strategic HR
$22.99Foreword by Dave Ulrich “It is easier to conceptualize, conceive, and write about utopia than to actually make it happen. Thirty years ago, when some of us chose to go into academics and live more in the world of ideas, Ralph Christensen chose to go into the world of practice. To be honest, he was then and is now one of the best thinkers’ in the profession — and he has shown repeatedly that he can turn ideas into action.”” — Dave Ulrich, from the Foreword For decades now, human resources professionals have sounded the drumbeat of change: HR must transform itself from an administrative function into a strategic business partner. But it has been said so often, for so long, and with so little concrete, real-life information on how to actually achieve this new mission, that the message often sounds like a wouldn’t-it-be-nice scenario. But it isn’t. More and more traditional HR activities are being farmed out to service centers, external vendors, and line managers. The work of HR is changing, and more and more professionals realize that to succeed in the future they must be part of the team that makes important business decisions. Roadmap to Strategic HR is a sorely needed prescription for achieving strategic focus in complex organizations. Drawn from the author’s more than 25 years of experience and insights as an HR practitioner at Hallmark and other companies, the book outlines a 10-step, results-oriented plan for making the transition. It helps you integrate top-quality tactical work with innovative internal systems — talent systems, training systems, reward systems, or work processes — that will meet the strategic business demands of your organization. Easy-to-read, thought-provoking, and packed with real-world examples of what worked and what didn’t at Hallmark, Roadmap to Strategic HR helps you: * Boil down the reams of research and concepts into a comprehensible plan you can successfully implement. * Understand the business realities that are driving change, including employees afraid for their jobs, and demanding and scarce customers. * Compress the multitude of HR activities into five fundamental processes: workforce planning and staffing, learning and development, organization development, performance management, and employee relations. * Examine each of the five processes through a powerful strategic lens. * Resolve the tensions between HR specialists and HR generalists. * Build a real partnership between the frontline managers and HR staff. *
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Psicologia De Ventas – (Spanish)
$14.99Brian Tracy, uno de los conferencistas profesionales e instructor de ventas mas destacado del mundo hoy en dia, se dio cuenta que su logro o adelanto mas importante en las ventas fue el descubrimiento de que “la Psicologia de Ventas” es mas importante que las tecnicas y los metodos de venta.El reconocido programa de Tracy, La Psicologia de ventas, es el programa de entrenamiento en ventas mas vendido de la historia. Los agentes de ventas aprenderan: El “juego interno” de las ventas Como eliminar el temor al rechazo Como construir una autoestima inquebrantable Los vendedores, dice Tracy, deben aprender a controlar sus pensamientos, sus sentimientos, y sus acciones si desean ser mas efectivos.
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More Bricks Less Straw
$25.99IVP Print On Demand Title
In today’s cutthroat business environment, leaders are expected to do more with less. Bottom lines are on the increase; available resources on the decrease. Worse, managers must achieve these grand goals while keeping morale at an all-time high. This isn’t just a trend. It’s the state of business today. And really, it’s nothing new. In ancient Egypt, the Israelite slaves were forced to make more bricks with less straw. With fewer and fewer resources, the Israelites had to find ways to meet higher and higher demands.
David Farrington transports this and other familiar Bible stories into the modern workplace, demonstrating timetested solutions-delegation of authority, effective communication, consensus building, and more-for today’s time-pressed business leaders. As a veteran of consulting for Fortune 500 companies, Farrington knows how to produce more effective business leaders. His penetrating insights give leaders innovative strategies for building morale and creating a positive work environment, making the most of workers’ efforts in a way that is beneficial to you, your team, and your entire organization.
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Survival Guide For Working With Bad Bosses
$18.99Being saddled with a terrible supervisor can turn even the best job into a nightmare. Unfortunately, not every boss is the great symbol of managerial perfection one would hope for. In fact, more people than not consider themselves stuck with a “bad boss.” But short of remaining miserable or quitting a job, what can be done about it? A Survival Guide for Working with Bad Bosses provides readers with savvy, practical advice for coping with managers and supervisors who are mean, incompetent, unethical, and worse. The book includes powerful strategies for not only working with — but thriving under — such bad boss types as: * The Great Betrayers — how to defend yourself against a corporate backstabber * The Know-Nothing Bosses — what to do when a boss is clueless * The Bad Communicators — how to respond when a boss is consistently unclear Whether a boss is high-strung, incompetent, or a power-mad tyrant, this book has the solution.
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Developing The Leaders Around You
$19.99Developing leadership qualities in others is the way to ensure success in today’s competitive world because the one asset that truly appreciates within any organization is people. People can grow, develop, and become more effective if they have a leader who understands their potential value.
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Canarios Empresariales – (Spanish)
$12.99Los administradores estan preocupados. Y deben estarlo. Las companias Fortuna 500 despidieron mas gente de la que contrataron en las ultimas dos decadas. Las bancarrotas y los fraudes abundan. En el tumultuoso ambiente de los negocios de la actualidad, los administradores quieren una guia que sea apropiada y concisa, una metafora unica y memorable y que se salga de lo comun. Precisamente eso es lo que Canarios empresariales conjuga. Hay una escasez de libros de negocios que ofrecen esa guia. Se necesita un tema oportuno, una metafora pegajosa y una mercadotecnia fuera de lo comun. Eso es lo que Canarios empresariales presenta. El libro ofrece una guia practica, alertandoles a los administradores cuando sus negocios estan yendose a pique. Hace un siglo los mineros colgaban jaulas para canarios en sus tuneles. Los pajaritos se callaban cuando un gas venenoso penetraba en la mina, dando a los trabajadores un aviso del peligro que se avecinaba. De la misma manera que los canarios protegian a los mineros, los conceptos de negocios en Canarios empresariales protegeran a los negocios alertando a los ejecutivos y a los administradores cuando sus negocios esten por enfrentar serios problemas. El libro presenta cinco capitulos vitales que revelan cinco de los peligros mas comunes en los negocios, y cada leccion esta acompanada por una historia basada en el abuelo del autor y su trabajo en la industria del carbon, junto con un ” aviso preventivo de canario” aplicable para cada tema.
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Making Sense Of Strategy
$14.95Business strategy is not rocket science. It’s about using pertinent information to make smart decisions, and doing it fast enough to keep your business ahead of the curve. And while many companies have embraced the 24/7 business paradigm, their strategies come from the 9-to-5 era. Plain and simple, most strategic planning efforts fail because they can’t keep up with the evolving demands of the market. Standing apart from the piles of discarded management wisdom, Making Sense of Strategy provides real, practical insights and advice for 21st-century businesses. Top strategy consultant Tony Manning cuts through layer after layer of “guru” babble to bring the reader only the most genuinely valuable information: the questions that need to be asked, the principles that every organization and its people must adopt, and the tools that every company needs in order to develop their core business strategies and create profit. Manning’s refreshingly streamlined approach to strategy encompasses: * The value of shared ideas * The importance of creating and sustaining unique communities for your products or services * The link between a company’s values and those of its customers and shareholders * And why strategic management is ultimately a conversation, one that empowers its participants with a sense of purpose and ownership. A real-world, no-nonsense guide, Making Sense of Strategy is the key to turning plans into action — fast!
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Liderazgo Enfocado – (Spanish)
$13.99Como lideres siempre tenemos cosas que estar haciendo. Vivimos una vida ocupada, y es muy facil perder la direccion del rumbo que Dios nos delego. El secreto para llegar a la meta es mantener el enfoque durante la jornada, se requiere de un liderazgo enfocado para ser un lider eficaz. Un lider conforme al corazon de Dios.
As leaders we always have things to do. We live busy lives and it’s easy to loose sight of the direction that God is giving us. The secret to arriving at the goal is to stay focused during the journey, which requires focused leadership to be an effective leader. A leader after God’s own heart.
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Winning With People Workbook
$17.99What kind of price would you put on good people skills? Ask the successful CEOs of major corporations, entrepreneurs, top salespeople, teachers, pastors, and parents what characteristic is most needed for success in leadership positions, and they’ll tell you– it’s the ability to work with people.
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Real Time Contact Center
$27.95To get a competitive edge in a world of commoditized service, companies have to convert their reactive, cost-oriented contact centers into predictive, engaged, revenue-generating, real-time profit centers. A real-time contact center provides an outstanding customer experience, enhances loyalty, increases sales, reduces expenses, and streamlines information flow between the center and the company at large — all of which adds up to substantial bottom-line improvement. The Real-Time Contact Center is a practical guide to building a service infrastructure that will simultaneously exceed your customers’ expectations, and build revenues. This timely book will help you: Establish the business case for transforming your contact center into a real-time profit center. * Sort through the technologies and systems that enable real-time contact centers, and learn the best ways to use them. * Build profitable relationships with sales and marketing. * Strengthen your self-service applications to improve their efficiency and to reduce dependence on service representatives, enabling significant cost reductions. * Hire, train, and motivate staff to keep your contact center at the top of its game. * Make smart, ethical decisions regarding offshore outsourcing. The book is packed with step-by-step implementation plans for migrating from your current model to the real-time contact center, and offers a complete package of winning strategies, practical guidelines, and best practices. Each chapter includes self-assessment checklists for use by all the crucial players in your contact environment. The Real-Time Contact Center analyzes the business trends that are driving change in the contact center market, and provides vendor names and a market overview of key call center technology, systems, and applications. The book also discusses how to optimize management and processes to ensure your people are well positioned to deliver extraordinary service with every interaction. Most importantly, The Real-Time Contact Center will show you how to make this crucial transformation without disrupting your current service initiatives. With the powerful tools and practical recommendations in this book, you will transfer quickly and seamlessly to a world-class contact center that’s designed to generate substantial revenue, delight your customers, reduce expenses, and make your organization the envy of its industry.
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Lifes Too Short To Yell At Your Computer
$9.99The frustrations of work can build until we’re ready to scream! But life’s too short to allow the aggravations of the workplace to spill over into our hearts. This charming book is a gentle reminder to slow down, take a breath, and enjoy the journey. Life’s too short not to!
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Managing Crises Before They Happen
$22.99From tragic accidents to public relations fiascos, we live in an increasingly crisis-ridden society. In fact, half of the major industrial accidents of the past century occurred in the last 20 years. Incidents such as Bhopal and the Exxon Valdez have become embedded in our consciousness, cultural icons of the worst sort. Other crises, less devastating but with serious impact on their businesses, occur almost daily. Why is this–and what can be done to reverse this disturbing trend? According to Ian Mitroff, one of the world’s leading experts on crisis management, the rise in the crisis rate is due to an ingrained “it-can’t happen-to-us” mentality–which, in turn, leads to a total lack of preparedness for crises. His solution? Find out in Managing Crises Before They Happen. This fascinating book provides readers with a powerful framework that will help them: * Recognize the early warning signals that almost always precede a crisis * Focus on the big picture, not just the details * Avoid becoming either the victim or the villain in a crisis situation * Understand the importance of personal character, corporate culture, and thinking outside the box to effective crisis management * Learn from one crisis things that can prevent or ameliorate the next.
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How To Design Implement And Interpret And Employee Survey
$34.95Employee opinion is the most important barometer of employment conditions at any company. But marshalling hundreds (or thousands) of individual perceptions into a cohesive workplace inititative demands an organized approach. McConnell presents a practical start-to-finish methodology for getting the most out of an employee opinion survey, from determining what conditions to survey to completion of follow-up procedures. Adaptable to any purpose and organization, McConnell’s proven strategies cover: * Do’s and don’ts of question design * Selecting response type (multi-choice, rating scales, etc.) * Practical methods for ensuring validity and reliability * Survey administration Additional chapters cover the nuts and bolts of implementation, communicating with employees about the survey, and how to score, group, and report survey results. Not least, this crucial book shows how to use survey results as a springboard to improved management/employee communication, working conditions, and productivity. CD-ROM included.
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Soldier Statesman Peacemaker
$22.99Foreword by Fred Smith, President and CEO, Federal Express No list of the greatest people of the 20th century is complete without General George C. Marshall. Winston Churchill called him the “organizer of victory” and “the last great American.” President Harry Truman referred to him as the “great one of the age.” Tom Brokaw called him the “godfather” of “the greatest generation.” Even so, many people know Marshall’s name without being able to recall his many astonishing accomplishments. Among them: * He personally trained future generals Eisenhower, Bradley, Ridgeway, Patton, and others. * As Chief of Staff of the U.S. Army before and during World War II, he oversaw its expansion from a small, homeland defense force — smaller than Bulgaria’s — into the mightiest army ever assembled. * As Secretary of State, he introduced the “Marshall Plan,” which literally rescued Europe after the war. * He was the first professional soldier ever to win the Nobel Peace Prize and was twice named Time’s Man of the Year. Marshall’s extraordinary career reflects unparalleled leadership traits and consummate skills, among them vision, candor, a commitment to action, the ability to listen and learn, and not least, selflessness. In an extraordinary chronicle and analysis of legendary leadership, Jack Uldrich brings the life and achievements of General Marshall front and center — where they have always belonged.
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Qualcomm Equation : How A Fledgling Telecom Company Forged A New Path To Bi
$19.95Featuring a foreword by George Gilder If you’re a Qualcomm customer or stockholder, or in fact if you have a stake in almost any cellular service or even just use a mobile phone, you’re no doubt aware of the enormous impact on the development of cellular technology by actress and sex symbol Hedy LaMarr. All right, perhaps you’re surprised. The telecom industry has never been short on surprises, and the above example is no exception. Nor is it an exaggeration. Read the book. Similarly, it is not an exaggeration to say that Qualcomm, through a combination of technological superiority, cunning business acumen, and sheer tenacity, has become the undisputed standard by which telecom companies now measure themselves. In short order, they have also become a model of substantial and sustained growth that businesses in all industries should emulate. Qualcomm’s rise mirrors that of the cell phone itself. Both are ubiquitous, both continue to evolve rapidly, and both turned the status quo on its head. The Qualcomm Equation reveals crucial but little-known information on the history of cellular and wireless technology — some of which dates back to World War II — and shows how the company grabbed the wave just as it began to rise. How did they do it? Even while most competitors were using an essential technology, Qualcomm believed in an alternative they had developed, and continued to refine and promote it until at last it caught on. The Qualcomm Equation details how the fledgling company, while their rivals simply duked it out for more customers, made a killing not only by offering great service, but also by leasing their superior standard technology to other telecom companies. While Qualcomm grew its own customer base, they had also, in essence, found a way to make more money the bigger their competitors got. How can you apply the Qualcomm model in your industry, and in your company? Following Qualcomm’s example, your company can: * attract investors by presenting even complex products and technologies in customer- and market-focused language * prove that its product is essential not only to customers but also to competitors — so that they come to depend on you rather than trying to defeat you * make its product and its operations compatible with those competitors, turning rivalries into profitable strategic alliances * learn from setbacks, and leverage the knowledge and strengths of your partners to overcome obstacles You’ll also learn crucial strategies to help
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Why Some Companies Emerge Stronger And Better From A Crisis
$24.95Like many companies over the last few years, yours has probably done a great deal to reassess its physical, strategic, and financial vulnerabilities. But there is a huge difference between business continuity planning and true crisis management. Do your company and employees have the necessary “IQ” not only to withstand a crisis but also to come through it with strength and confidence? Ian Mitroff, recognized around the world as an authority in crisis management, has created a plan that goes well beyond “disaster preparedness” to help your company get accustomed to working in the face of some unsettling facts: * In an age of terror, cyberattacks, large-scale corporate fraud and more, crisis is no longer a question of if, but of when. * Your company, no matter its size, industry, or location, is not immune from this reality. * Your contingency planning will only be as effective as the human beings charged with putting it into action. Mitroff outlines seven distinct competencies your organization needs to handle crises effectively: * Right Heart (emotional IQ): By accepting crisis as an inevitability, you can process much of the shock and grief beforehand, and avoid making the effects of the crisis even worse through an unconstructive response. * Right Thinking (creative IQ): “Crises don’t give a damn for the ways in which we have organized the world,” so out-of-the-box thinking is essential. * Right Social and Political IQ: Understand that your business is subject not only to the particular pitfalls of its industry, but also to the universal and complex challenges that threaten all companies. * Right Integration (integrative IQ): Realize that crises are perceived differently by different stakeholders, and are never simple “exercises” that can be “solved.” Identify and reconcile these perceptions now so that the path is clear when the crisis strikes. * Right Technical IQ: “Think like a controlled paranoid” to uncover ways in which malicious forces could cause a crisis in your company. Question every assumption about what is “normal,” “impossible,” or “absurd.” * Right Aesthetic IQ: Reconsider the classic design of the corporation, which is meant to address problems as they arise, and move toward one in which crisis management is an overarching discipline on a par with, for example, finance. * Spiritual IQ: Reject the notion that people’s physical, mental, and spiritual beings are completely separate; recognize that crises cause us to question the very meani
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Business Tale : A Story Of Ethics, Choices, Success And A Very Large Rabbit
$14.99Named one of the Best Business Books of 2003 by Library Journal! Wouldn’t it be nice if all executives had a magical rabbit-like the one in the movie Harvey — following them around reminding them to be ethical? In this charming fable, Aristotle (Ari, for short) is a pooka — a mythical, invisible creature with a penchant for advising against dishonesty. Our hero, Edgar P. Benchley, has been able to see and hear Ari since childhood, and as he journeys through his professional life, constantly faced with challenging questions of good conduct, Ari helps remind him that nice guys can succeed . . . even in the world of business. Much needed in these times when confidence in corporations has eroded, A Business Tale offers readers the inspiration to make ethical choices even when it isn’t easy or immediately rewarding. Following the story, the book also contains real-life examples and a 10-step action plan for ethical behavior in the workplace. A Business Tale is an easy-to-read, unforgettable “spoonful of sugar” to help companies and individuals digest the sometimes tart lessons of practical morality in the workplace.
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Brain Tattoos : Creating Unique Brands That Stick In Your Customers’ Minds
$18.99Effective branding depends on the ability to leave a lasting (and positive) impression in the mind of the target audience. Brain Tattoos offers a practical approach — no complicated theories, marketing jargon, or unnecessary babble — that lets any business take its brand to the next level. Packed with tools that help readers identify their brand’s purpose, personality, promise, and point of difference, Brain Tattoos will help readers: * Develop the courage to break the mold and become truly distinct * Discover ways to enlist customers and others as “brand ambassadors” * Grasp their brand’s essence * Master brand building on any scale in any industry * Learn how to identify and use the most effective methods of brand communication * Learn how to leverage limited resources creatively Filled with creative ways to maximize market impact, Brain Tattoos is a true “how-to” book written with in-the-trenches business and marketing people in mind.
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Como Ganarse A La Gente – (Spanish)
$17.99Descripcion (Description): Las relaciones son el epicentro de todas las experiencias positivas en los seres humanos. Desde el momento en que nacemos, las relaciones nos marcan, en nuestras familias, en el campo de juegos, en la escuela y en nuestros trabajos. Maxwell, un comunicador maestro y experto en estudio relacional, hace que el aprendizaje sobre las relaciones sea algo accesible para todos. Los lideres mas sofisticados y los vendedores podran asirse de habilidades que los haran progresar y los novatos en relaciones aprenderan tecnicas que los transformaran en unos verdaderos dinamos de sus relaciones.
Relationships are at the heart of every positive human experience. From the moment of birth, relationships mark us – in our families, on the playground, at school, and in the workplace.
Maxwell, a master communicator and relational expert, makes learning about relationships accessible to everyone. The most sophisticated leaders and salespeople will pick up on skills that will make them even better. And relational novices will learn skills that can transform them into relational dynamos.
Maxwell’s secret is the people principles he teaches. Relationships work and build on five levels: Readiness, Connection, Trust, Investment, and Reward. On each level are principles that will change the way you view interpersonal relationships. Some are intuitive, such as the Mirror Principle: The first person we must examine is ourselves. Others may go against your instincts, such as the Confrontation Principle: Caring for people should precede confronting people. All of them are 100 percent practical!
Maxwell delves into issues that confront us in the workplace, at home, in church, at school – in short, anyplace you find people. And he reveals not only the benefits of developing healthy relationships, but how to actually do it. Working with others is the key to success in every area of life. As Maxwell says, “If you can win with people, you can win!”
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Lean Manufacturing That Works
$19.95Is there one factor that allows some manufacturing companies to succeed while others fail? With production a level playing field, with anyone able to purchase the same equipment and facilities, hire and train the same qualified people, and purchase the same raw materials required to make a product-why is it that some companies are consistently more competitive? The simple answer lies in manufacturing technique: how you manage and balance people, materials, and machines. And if your manufacturing organization is slow and inefficient, it’s time to slim down. Lean” manufacturing allows manufacturers to reduce waste and maximize profits by adopting a philosophy of operation that considers value from the perspective of the customer. Far from a dry explanation of theory that simply looks good on paper, Lean Manufacturing That Works brings all the principles of lean manufacturing to where they’re needed most: the shop floor. Engagingly written and easy to put to work, the book is specifically aimed at the people whose daily work involves the manufacturing floor, and it features essential tools that can help streamline operations in any manufacturing environment, A proven “weight loss” plan for your manufacturing environment, the lean strategy allows you to expend fewer resources in delivering value to the customer. The results are growth through the taking of market share, greater profitability, and increased opportunity and stability for your employees. Lean Manufacturing That Works provides insights into this remarkable strategy and shows how to put it to work immediately in your own operations. In Section 1 — the how — Bill Carreira presents a thorough overview of lean manufacturing, with discussions of cost and cash flow; velocity and lead time; what waste is and how it affects both profit and customer satisfaction; how to quantify opportunities to become more profitable; and how to use lean manufacturing to both complement and implement business strategy. Moving onto the why behind lean manufacturing, Section 2 gives step-by-step, dollar-by-dollar guidance on creating a lean process at virtually any manufacturing company, from laying out processes to transitioning and training employees, with valuable information on establishing metrics and ensuring continuous improvement. According to author Carreira, ‘The one and only reason to go lean is to make more money.”” Lean Manufacturing That Works provides you with specific, practical information on every page,
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Semper Fi : Business Leadership The Marine Corps Way
$18.99For more than 200 years, the U.S. Marine Corps has been a paragon of world-class leadership, excelling in the areas of motivation, training, and management. Semper Fi — which since its hardcover publication has become a best-selling, business leadership classic — shows readers how to adapt these proven practices for their own organizations. Semper Fi goes behind the scenes to pinpoint what works for the USMC, showing readers how to create a training and management culture that brings out the best in all their employees. The book gives readers tough, practical tips for: * inspiring individual initiative * rewarding hard work * encouraging loyalty * working with limited resources * dealing with change * “leading the troops”” at every level of the organization. “This is not,” according to Dan Rather, “one of those mumbo-jumbo, pseudo-philosophical books on leadership. Semper Fi is a book you will actually USE, read, and refer to again and again.”
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Way Of The Shepherd
$22.99Find inspiration and a fresh perspective on the art of leadership in this account of a cub reporter who lands the interview of a lifetime and walks away with the keys to exceptional leadership. When the reporter meets with the most respected CEO in America, the businessman shares the seven secrets he learned long ago from his mentor_an eccentric but brilliant professor who taught him proven management principles that, while ancient in origin, are applicable in today’s fast-paced, high-tech world. The Way of the Shepherd is a compact, heart-warming story dotted with humor. It will teach you how to lead the people close to you so they will view their work as a calling rather than merely a job, a place to belong rather than a place to work. It shows leaders how to infuse work with meaning and how to engage, energize, and ignite their workforce and gives employees a better understanding of what makes for a quality work experience. It is a powerful metaphor for leaders that reaches back 5,000 years. It is . . . The Way of the Shepherd.
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Behavioral Advantage : What The Smartest Most Successful Companies Do Diffe
$25.00In their book Winning Behavior, Terry Bacon and David Pugh showed how great companies outperform good ones through “behavioral differentiation” — going beyond superior products and dependable service to connect with customers at every touchpoint. The Behavioral Advantage broadens the concept, applying behavioral differentiation to the business-to-business arena. The best B2B companies depend on a multifront approach to business interaction, and The Behavioral Advantage reveals the secrets behind what is essentially a chess game with competitors. To win the game, companies must develop a carefully plotted opening game, with all internal values, policies, practices, and behaviors fully aligned. A smart and efficient middle game lets the company build and strengthen its position, and the endgame assures victory and lays the groundwork for future business. Just as individual customers do, B2B customers remember those companies whose behavior consistently and significantly outshines even strong competitors. These firms create a lasting advantage — and reap the profits that come with it.
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Into The Unknown
$22.99If life is an adventure, no one will ever live it more fully than Meriwether Lewis and William Clark. Commissioned by President Thomas Jefferson to explore the rumored Northwest Passage, Lewis and Clark instead discovered a seemingly endless land whose very existence foretold a future America infinitely different from what had been imagined. May 2004 marks the beginning of a two-and-a-half year bicentennial celebration of their incredible journey and its significance to the history of America. Against staggering odds, these unique men inspired such absolute loyalty in each other and in their group that they are still widely regarded as the most successful leadership team in American history. Today’s leadership adventures unfold in the rugged terrain of business, and who better than Lewis and Clark to lead us through its toughest challenges? Their story resonates with business leaders of our time because they had to: * Think strategically * Make tough and timely decisions * Surround themselves with good people * Manage resources * Motivate the team * Deal with different cultures * Assimilate information from many sources * Balance long-term goals against short-term realities * Learn from their mistakes * Try new approaches. Most importantly, they had to persevere and change course in the face of adversity. Their lessons will inspire business leaders to take their teams to new adventures of great discovery.
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