Real Time Contact Center
$27.95
To get a competitive edge in a world of commoditized service, companies have to convert their reactive, cost-oriented contact centers into predictive, engaged, revenue-generating, real-time profit centers. A real-time contact center provides an outstanding customer experience, enhances loyalty, increases sales, reduces expenses, and streamlines information flow between the center and the company at large — all of which adds up to substantial bottom-line improvement. The Real-Time Contact Center is a practical guide to building a service infrastructure that will simultaneously exceed your customers’ expectations, and build revenues. This timely book will help you: Establish the business case for transforming your contact center into a real-time profit center. * Sort through the technologies and systems that enable real-time contact centers, and learn the best ways to use them. * Build profitable relationships with sales and marketing. * Strengthen your self-service applications to improve their efficiency and to reduce dependence on service representatives, enabling significant cost reductions. * Hire, train, and motivate staff to keep your contact center at the top of its game. * Make smart, ethical decisions regarding offshore outsourcing. The book is packed with step-by-step implementation plans for migrating from your current model to the real-time contact center, and offers a complete package of winning strategies, practical guidelines, and best practices. Each chapter includes self-assessment checklists for use by all the crucial players in your contact environment. The Real-Time Contact Center analyzes the business trends that are driving change in the contact center market, and provides vendor names and a market overview of key call center technology, systems, and applications. The book also discusses how to optimize management and processes to ensure your people are well positioned to deliver extraordinary service with every interaction. Most importantly, The Real-Time Contact Center will show you how to make this crucial transformation without disrupting your current service initiatives. With the powerful tools and practical recommendations in this book, you will transfer quickly and seamlessly to a world-class contact center that’s designed to generate substantial revenue, delight your customers, reduce expenses, and make your organization the envy of its industry.
in stock within 3-5 days of online purchase
SKU (ISBN): 9780814414439
ISBN10: 0814414435
Donna Fluss
Binding: Trade Paper
Published: August 2005
Publisher: AMACOM – Harper Collins Publishers
Print On Demand Product
Related products
-
Kingdom Men Rising
$19.99Add to cartGod is good and powerful and wants the best for your life. He has big plans for you. You believe these things are true. But what is your own responsibility as a man when it comes to becoming all God created you to be? How can you walk in victory and faith and make an impact on others for God?
Kingdom Men Rising challenges men to foster personal discipleship and apply discipleship skills and a leadership mindset to all areas of life. Dr. Tony Evans brings his insights, stories, and wise counsel from God’s Word to clear all obstacles in your path, leading you to the abundant life you’ve been called to live. And along the way, you’ll find your heart stirred to reach for more, no longer settling for a faith that just goes through the motions. The life of King David is used as the book’s foundation, and topics include overcoming temptation, restoration from sin, how to disciple others, and finally how to leave a legacy of faith and godly influence.
Replace helplessness, boredom, and regret with vibrancy, power, and joy. Let Kingdom Men Rising help you take the next step in your faith to become the powerful man of God you were made to be.
-
Life Lessons From James
$14.99Add to cartDo your Monday actions reflect your Sunday worship? How about your claims to faith? Is your life full of noticeable changes and actions? James, the half-brother of Jesus, wasn’t impressed with talk. He knew that a life of faith was all about actions that revealed a difference in a person’s life. For him, it was not that works save the Christian, but that they mark the Christian. In his letter, he boldly deals with practical issues of faith not bound by culture or place. He shows the importance of living a genuine life of faith. His message is bare-knuckled as he encourages, challenges, and confronts, offering practical words and admonitions to live out our faith.
The Life Lessons with Max Lucado series brings the Bible to life in twelve lessons filled with intriguing questions, inspirational stories, and poignant reflections to take you deeper into God’s Word. Each lesson includes an opening reflection, background information, an excerpt of the text (from the New International and New King James versions), exploration questions, inspirational thoughts from Max, and a closing takeaway for further reflection. The Life Lessons series is ideal for use in both a small-group setting or for individual study.
-
Women Of The Bible Speak
$21.00Add to cartThe women of the Bible lived timeless stories–by examining them, we can understand what it means to be a woman of faith.
People unfamiliar with Scripture often assume that women play a small, secondary role in the Bible. But in fact, they were central figures in numerous Biblical tales. It was Queen Esther’s bravery at a vital point in history which saved her entire people. The Bible contains warriors like Jael, judges like Deborah, and prophets like Miriam. The first person to witness Jesus’ resurrection was Mary Magdalene, who promptly became the first Christian evangelist, eager to share the news which would change the world forever.
In The Women of the Bible Speak, Fox News Channel’s Shannon Bream opens up the lives of sixteen of these Biblical women, arranging them into pairs and contrasting their journeys. In pairing their stories, Shannon helps us reflect not only on the meaning of each individual’s life, but on how they relate to each other and to us.
From the shepherdesses of ancient Israel who helped raise the future leaders of the people of God, to the courageous early Christians, the narrative of the Bible offers us many vivid and fascinating female characters. In their lives we can see common struggles to resist bitterness, despair, and pride, and to instead find their true selves in faith, hope, and love. In studying these heroes of the faith, we can find wisdom and warnings for how to better navigate our own faith journeys.
The Women of the Bible Speak outlines the lessons we can take from the valor of Esther, the hope of Hannah, the audacity of Rahab, and the faith of Mary. In broadening each woman’s individual story, Shannon offers us a deeper understanding of each, and wisdom and insights that can transform our own lives today.
-
Your Comeback : Your Past Doesnt Have To Determine Your Future
$16.99Add to cartMoses Was a Murderer…
Rabab was a harlot….
Jacob lied…
Jonah rebelled…
Esther was a diva.These and other Bible heroes were far from perfect. They failed, they sinned, they deceived…and yet each of them had a dramatic comeback and were used of God beyond their richest imagination. The Bible isn’t the only source of “comeback” stories. Life is full of such dramatic turnarounds. Whether it’s a sports team coming from behind to win an upset or a late blooming student who wins the scholarship, or….your life story, God delights in arranging for comebacks.
Like the Biblical and contemporary examples told in The Comeback, your future can include an amazing comeback story. Popular pastor and Bible teacher, Dr. Tony Evans offers hope by pointing you to the good news that God loves to use less than perfect people. If you’re less than perfect, you qualify!
“It is definitely not too late for you. God has a purpose, a destiny, and a goal for your life. Don’t go backward on Him now. You’ve come too far. You can’t change your past regardless of how much you may want to. But your past does not have to determine your future.” Dr. Tony Evans
Reviews
There are no reviews yet.