Kindness Revolution : The Company-Wide Culture Shift That Inspires Phenomen
$22.99
Despite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out a new offer, then disappear from the scene, leaving their frontline staff — often underpaid and badly overworked — to expertly, cheerfully handle all the real-life encounters with real-life customers who can make or break a company. That’s no way to run a business, says customer service expert Ed Horrell. If you treat your frontline employees with indifference or disregard, you can expect them to treat your customers with indifference — and you can then expect to have indifferent customers who will drop you for the next best thing without a murmur of regret. Combining extensive research with inspiring real-life examples from companies known for their outstanding customer service — such as L.L.Bean, Chick-fil-A, Nordstrom, Mrs. Fields, St. Jude Children’s Research Center, The Ritz-Carlton, FedEx, and more — Horrell explains in The Kindness Revolution that providing exceptional, compassionate customer service can only happen when you build a deep and lasting relationship with your employees. And it is kindness, says Horrell, that most characterizes that relationship. The Kindness Revolution traces the culture characteristics of the standout companies, including their strong conviction that: Each employee has an important job to do. Their corporate entity has a meaningful purpose-to serve the customer in a way that delivers value. Each employee should be empowered to make decisions. They attract the best employees and customers by running an organization based on sincerity and consideration. There is value in dignity and respect and courtesy — and kindness. For organizations large and small, of any size or industry, The Kindness Revolution is a resounding wake-up call to change the way your company thinks about its employees, and to practice the basic values of dignity, respect, courtesy, and kindness from top to bottom throughout your organization. The way you treat your employees will be the way they treat your customers. Follow the wise advice and insightful examples in The Kindness Revolution, and experience the enormous payback in loyal customers, a more prosperous company — and a better way of life.
in stock within 3-5 days of online purchase
SKU (ISBN): 9780814417898
ISBN10: 0814417892
Ed Horrell
Binding: Trade Paper
Published: August 2006
Publisher: AMACOM – Harper Collins Publishers
Print On Demand Product
Related products
-
Your Comeback : Your Past Doesnt Have To Determine Your Future
$16.99Add to cartMoses Was a Murderer…
Rabab was a harlot….
Jacob lied…
Jonah rebelled…
Esther was a diva.These and other Bible heroes were far from perfect. They failed, they sinned, they deceived…and yet each of them had a dramatic comeback and were used of God beyond their richest imagination. The Bible isn’t the only source of “comeback” stories. Life is full of such dramatic turnarounds. Whether it’s a sports team coming from behind to win an upset or a late blooming student who wins the scholarship, or….your life story, God delights in arranging for comebacks.
Like the Biblical and contemporary examples told in The Comeback, your future can include an amazing comeback story. Popular pastor and Bible teacher, Dr. Tony Evans offers hope by pointing you to the good news that God loves to use less than perfect people. If you’re less than perfect, you qualify!
“It is definitely not too late for you. God has a purpose, a destiny, and a goal for your life. Don’t go backward on Him now. You’ve come too far. You can’t change your past regardless of how much you may want to. But your past does not have to determine your future.” Dr. Tony Evans
-
Power Of Preaching
$14.99Add to cartThe No-Nonsense Preaching Manual Every Pastor Needs
The first book in the Kingdom Pastor’s Library from Tony Evans, The Power of Preaching will help you be faithful to the Word of God and preach with power and conviction. From the practice of preparation to learning to choose subjects wisely, this book offers brings you a preaching education from one of the most trusted and effective voices in ministry. It also includes important lessons on:
*Bible study methods & expository preaching
*The development and use of illustrations
*The cadence of deliveryLearn the essentials of preaching a powerful message from the gifted, veteran pastor, Tony Evans.
The Kingdom Pastor’s Library is a series of books that brings you a concise, complete pastoral philosophy and training from Tony Evans.
Faithful. Powerful. Practical. Become a Kingdom Pastor today.
-
Kingdom Heroes : Building A Strong Faith That Endures
$18.40Add to cartAre you living by faith?
Daily, each of us must choose between giving in to the world’s pressure to trust in ourselves, or yielding to God’s desire for us to hand control over our lives to Him. While following God’s directions when you don’t see immediate results can be difficult, the payoff will always be tremendous.
Join Dr. Tony Evans as he looks at those who are in the Bible’s Hall of Faith–Old Testament heroes such as Abraham, Noah, and Rahab, who let God lead their lives–and how their journeys can help you understand what it means to walk in faith. In Kingdom Heroes, you will discover how you can…
*commit to giving God your very best in everyday life
*use trials as opportunities to strengthen your faith
*leave a strong spiritual foundation for the generations that follow youAre you ready to leave the world behind and follow Him? Kingdom Heroes will motivate you to stop relying on your own strength and experience God’s unlimited power in your life.
-
Power Of Gods Names
$16.99Add to cartIn his exciting new book, bestselling author Dr. Tony Evans shows that it’s through the names of God that the nature of God is revealed to us. Who is God in His fullness? How has He expressed His riches and righteousness? How can you trust His goodness?
As you get to know the names of God and understand their meaning, God’s character will become real to you in life-changing ways.
You will explore the depths of God as
Elohim: The All-Powerful Creator
Jehovah: The Self-Revealing One
Adonai: The Owner of All
Jehovah-Jireh: The Lord Who Provides
El Shaddai: The Almighty Sufficient One
El Elion: The Most High Ruler
Jehovah Nissi: The Lord’s Banner of Victory
Jehovah Shalom: The Lord Our Peace
Jehovah Mekadesh: The Lord Who Sanctifies
Jehovah Rophe: The Lord Who Heals
Jehovah Tsikenu: The Lord My Righteousness
Jehovah Robi: The Lord My Shepherd
Immanuel: God With UsBy studying and understanding the characteristics of God as revealed through His names, you will be better equipped to face hardship and victory, loss and provision, and all of the challenges life throws at you.
Reviews
There are no reviews yet.